Swiss Chalet

This was my first and last time coming to this location. Came here with my boyfriend. The host was good and we were seated promptly. Our server came and took our drink orders. When our meal came, we had to ask for the chalet sauce and for ketchup. Our server was taking way too long to bring the ketchup and chalet sauce, so we had to take the ketchup from a nearby empty table. Our server later showed up with our ketchup and chalet sauce. My boyfriend explained that we took the ketchup from another table. She said ok and began to walk away without giving us the chalet sauce she had in her hand. That’s when my boyfriend said «…we’ll take the chalet sauce thou.» She laughed and brought the sauce back. We finished our meals and our waitress asked if we wanted to see the desert menu, which we said yes to. We ordered the mini donuts. The waitress took a couple of our side plates but left the rest… so we still had dirty dishes on our table when our dessert came… and they remained there when we ate our dessert. We even put all of our dishes near the edge of the table to make it easier for her to see/​take. The picture of the dessert showed the donuts had plenty of powdered sugar on them. When our donuts arrived, there was barely a pinch of icing sugar on them. Only a couple of donuts actually had a sprinkle of the powdered sugar on them. When we finished our dessert, we waited exactly 28 minutes for our server to return. That’s 28 minutes from when we finished the dessert… so we sat there with dirty dinner/​dessert plates in front of us for nearly half an hour. Our server headed in our direction and was actually going to walk right past us when my boyfriend asked if we could have the bill. She said «yes» and kept walking… she didn’t actually stop walking when my boyfriend asked for the bill. She brought the bill, we paid, and we left. I don’t know if the servers there are overworked or undertrained, but at no point should I have to stare at dirty dishes while eating my dessert, wait practically 30 minutes to have the opportunity to ask for the bill, or ask for something that’s supposed to come with the meal in the first place (chalet sauce). Won’t be coming back to this location.

Worst waitrwss ever. Had to ask for butter for our bread, as well as the chicken sauce. She left our table in the middle of taking our order. She ledt my daughters empty plates on the table during dessert and then when she gave us the bill she announced to the room how much the bill was as well as how much the tip would be. Horrible.

Every time we visit Toronto, we have to visit Swiss Chalet. It’s consistent, this one is newer, clean, with ample parking and right next to a Tim Hortons.
We arrived around 5ish, seated promptly, the restaurant had a steady stream of take out customers and filled up by the time we were leaving.
Our waitress was very friendly and efficient, checking on with us every so often to see if we needed anything. The food was on par with any other Swiss Chalet I have ever been to, we just love the poutine with chicken on top. The food came out quickly and is always nice and hot. I had the Festive Special, the stuffing was meh; but everything else was great!
All positive things with this location, will definitely return when coming home to visit!

Was on a desperate mission for some quick and easy food when we spotted this location. It was less than an hour before closing but we were welcomed and not made to feel as if we needed to rush through our meal. Our server was wonderful… I’ve never seen anyone balance a fully loaded tray on each arm before. I’m sorry that I can’t remember her name because really good service should be recognized and there are many upscale restaurants that could learn a thing or two from this lady. I’m not big on French fries but the fries at this location were amazing… they tasted like real potato, crispy and not overcooked. The coffee was hot and delicious… and despite the late hour there were many refills. Won’t hesitate to return.

Great new location here, everything is just so new and fresh! Swiss Chalet isn’t exactly gourmet dining, and the food is at times on par with McDonald’s usually… But its still a nice little place to check out here and there to grab a bite to eat, especially when hungry. The chicken alone is really quite good, and coupled with the special dipping sauce that they have, it makes a killer combination, it really does. The servers here are not the greatest, the food mediocre, and for this particular location there is so much seating, and its so open that it almost has a negative effect on the location… It makes it seem as though there isn’t many people in the restaurant, and that its not very popular because of all the empty seats, at least that’s the way I see it. The servers here are slow, and took forever to even give us the bill last time I was here, like they took so long I was about ready to just leave without paying… It was ridiculous, yet I still tipped… But I really won’t be coming back here anytime soon, if there’s another option available I’ll jump on that before ever checking this place out again.

An update to a previous review: I stand by my previous review for Swiss Chalet as a restaurant chain; however, this specific location suffers from inconsistent service. Some staff are great but many are really awful. Can’t decide if it is because they are overworked or just undertrained, but either way it impacts the dining experience at this location.

Terrible service. We asked to see the manager, who never bothered to come to our table. Food bland. Very different from other Swiss Chalet locations. Stay away!

Great as always. We always drop into a Swiss Chalet every time we drop into TO from the States.