Structube

This review is purely based on the interactions with store manager. He was being very unhelpful to determine when our order would arrive in store for pick-​up. A full amount has been paid for all items we ordered; however, his answers to when the order would be available was «We don’t know, there is nothing we can do.» Given we’ve been waiting for a couple weeks, he didn’t make any attempt to look for solutions.
I would NOT recommend this location.

When looking at their products, I was really impressed. Me and my husband were very excited to buy our expensive coffee table and couch.
Unfortunately I cannot comment on the quality of the product since it never reached our house.
I had initially purchased the items 3 weeks before our scheduled delivery date. Told the representative who was very nice of our strict condo policy between 10am-​5pm. She said they would most definitely have the items delivered between that time frame. So behold the day before our scheduled delivery, the third party called us confirming the time frame of 5pm-​9pm. Now, mistakes happen, so I called the store informing of their mistake. I was directed to the third party delivery company. Who told us, it is not their problem but Structube.
Okay, at this point between calling back and forth. Structube is closed, the representative calls us back at 11:00pm (not sure what company opens this late). Said they can try for 3pm-​7pm, I told them I need a guarantee before 5pm as there is no way for the couch to go in the elevator. Was then proceeded to be informed I’ll be charged the 100 $ delivery fee even though I didn’t receive anything.
At the store, it became a back and forth between the store manager and district manager over the $ 100 fee.
I have given up and just gave them $ 100, and subsequently $ 100 to waste my time.
If you have a truck and can pick up at store go ahead. Although don’t take my word as I don’t know the quality of the items.
Off to ikea I go!

My review on Structube will be be based on the service we received and the quality of their products. So my gf was looking for a TV stand and she really liked the look and design of a few from Structube. Now the quality is supposed to be higher and better than Ikea so we decided to give it a shot and check out the store.
The employees for the most part were nice and they were relatively helpful in letting us know what was in stock and what was available for order only. The TV stand we liked was in stock and our service employee helped us grab it from the back. His manager however seemed to be very hard on him, as they were both trying to share the cash registered when we checked out. It was a bit awkward and unprofessional to be honest, but away we went.
Now on to the product. What can I say, the TV stand was missing pieces! Yes that’s right, now you know why Ikea throws extra bits of screws and nails in their boxes. The Structube TV stand wasn’t missing anything small like that, it was missing one of the dampers to open the drawer and also a large piece of the TV stand base was cracked in shipping. We called and after showing photo’s for proof the items were missing they ordered the parts in for us and it took a couple weeks to get them. The TV stand itself took forever and a day to build. I’m used to building furniture from Ikea, the Brick etc., but this TV stand was super complicated! To top if off the quality was poor and the thing barely works correctly.
Needless to say, I won’t be purchasing anything from here in the future. Decent service, but poor product and packaging.

Though Structube has a really good website that you can shop ²⁴⁄₇ from the comfort of your home, but I always like to look at the actual products before I make a purchase.
This Structube is relatively new and layout is quite good. They have all the items I was interested on display.
And as usual, I ended up finding the actual items were not as good as described on the website but the one that were so so were actually closer to what I was looking for!
The salesperson here were both really friendly and helpful. Even check on availability of items I might be interested.
Great service with a smile!