Starkman Surgical Supply

Customer service is so terrible. It is hard to find words. I found 2 other customers in the store today at noon having an equally horrible time. I dealt with Benji who was loud, rude and unhelpful. He shouted at me in front of customers because I was not willing to pay for goods I did not receive.
The supposed GM who says he is Jim Gard simply clings to the fact that they have been in business since 1929.
So awful and prices are through the roof. Moving on to 2015 from 1929 and will try
. Good reviews.
This place is an old school disaster.

I was referred by my doctor to attend Starkman’s to pick up a Peak Flow Meter at Starkman’s. So I attended and bought the item and took it home. I opened it at home and realized that the package was open on the inside and there was no chart inside the box, as my doctor had told me about.
I returned the next day and showed the lady that the meter package was open and told her there was no chart. She took it to the manager and I could hear the manager complain that I could not return it as there are no returns. So I had to stand up to the lady and tell her that if they were concerned about hygiene then why should I be the one to accept an opened package? She proceeded to tell me that they would ask the company if they would take it back and only IF they would, then they would order me a new one. Then she also told me that the manager said that there was no chart included in the box. I told her that my doctor told me there would be on and she said well there isn’t one.
Fast forward and the following week I get told that the new one has come in from the company. I pick up the product and LOW AND BEHOLD, the meter is sealed AND THERE IS A INSTRUCTIONAL BOOKLET WITH A CHART!!!
I don’t feel customer service was what it could be but I will give them that they ordered the item quickly.

I have been going to Starkman Surgical Supply for over 15 years, and the customer service declines with each visit.
As a Healthcare practitioner, I have spent easily a couple of thousand dollars there, as well as regularly referring clients to them.
Never again!
I went in last week to purchase a few items for a family member that had just recovered from surgery, and needed a pillow, a bath bar and bath board. The employee that reluctantly assisted me, spoke to me impatiently, as if i were inconveniencing her. I went through my list of items, and before i made my purchase, i confirmed that if these items were not exact or correct, «Can I refund these items?» I was told that I had 3 days. I explained that the person I am purchasing for lives in the East end and I need at least a week.
Before I left, I told the manager/​Owner that I thought the clerk was rude and impatient. He didn’t apologize, or reassure me that he will follow up.
When she returned to the counter, the manager began chatting with her about the weather!
One week passes, and I must return 2 of the 3 items purchased, because they are the wrong size. Bath board was refunded, but they would not take the pillow back, even though it was unopened, still sealed in it’s original package!
The same lovely clerk told me that the owner does not take pillows back due to the body making contact with it and contaminating it.
I get that, but on an unopened plastic sealed pillow? Come on!
The Manager began yelling at me saying he remembered me from last week, and that i was rude, and he began pointing his finger in my face!
He then turned around and gave another customer a product for free. Proving a point, loud and clear.
Anyone who knows me, knows that I am a pacifist, non-​confrontational, and that it takes a lot for me to get upset. Well, I was truly upset at the horrible way I was treated!
I will never tell my clients, friends or family to shop there, ever again.
I did speak with Mr. Starkman, after I made a formal complaint to the BBB. I was refunded in full.

Ever find yourself looking for some random medical supplies that you can’t find at Shopper’s Drug Mart? Probably not. But… If you are, you’ll probably find it at Starkman’s.
This place has been here for as long as I can remember. I always had a strange fascination wondering what I would find if I ever went in. I guess over the years my imagination had lead me to believe that it would be like Frankenstein’s laboratory when I stepped through the doors — all scalpels and strange surgical equipment I’d rather be unaware of.
In reality: it’s bright, clean, organized, and the staff are always looking to help you find exactly what you’re looking for. It’s nothing like I had built up in my imagination, and that’s a good thing. The first time I went in I was buying supplies for a home birth (too much information?) and they had everything I needed at very reasonable prices — staff quickly helped me find everything on my list.
I’ve since been back a few times for random supplies that I’m not sure I would find elsewhere. This store is always busy but also always have staff on hand wanting to assist.
Highly recommended for all your random home surgical and medical supplies.