St. Clair Medical Centre

This practice has great doctors, but is absolutely horrid to try and book appointments with /​coordinate for. Often times, the phone won’t be answered, and if it is, you can be assured that the person will be rude, and insulting if you don’t want to spit out sensitive personal information over the phone. That’s after you sit through several minutes of holding, or a handset which has been set down.
Their online booking system is completely useless, as it is only available during their business hours. And, much like their phones, closes early.
Perhaps the best part of this all was how the receptionist Donna managed to send numerous medical documents to the wrong e-​mail address. It’s not like she had three different forms to read it from, or anything.
That said, I’ve seen one doctor at this practice a handful of times. He’s fantastic.
I just wish they had spent as much money on competent staff as they had Apple products.

Great doctors, crappy booking system. Their booking system requires that the patient has a deep understanding of their policy and procedure, certainly a pain in the butt for busy people. They have an online portion for, I guess, long term bookings and you need to call for day of appointments. The system is only available when they are open, so if you are busy or forgot to make an appointment before 11am, then you are SOL. But the doctors are great, you just have to figure out how to see one. Good luck!

My two children (age 1 and 5) see Dr. Chuen and she’s wonderful. Thorough, compassionate, and deals well with kids.
The clinic lets me book meetings online and reserves slots for urgent same-​day visits. The administration has been helpful in rearranging appointments, dealing with complicated paperwork for referrals, and are welcoming when we show up at the office.
We’ve been very happy with this clinic.