Soletta Dry Cleaners

I dropped off my clothes a week in advance of attending to pick them up. I dropped them off on a Saturday and attended on Saturday. The clothes were supposed to be ready Friday. When I attended I was told that one of the shirts was not yet ready as it had to be cleaned several times. I had not received any notice whatsoever that cleaning was delayed and I can only do errands Saturdays as that is the only day of the week I have off. When I asked why when they had already told me that they’d be ready by Friday, I found the male to be very dismissive and unapologetic stating that I do not understand that it takes long to remove some stains. But the Friday deadline was decided by them, not I, and I was never told any of the stains were that stubborn (they were barely even visible when I dropped them off). I was not upset at this point and asked for the rest of my clothes.
I looked at the rest of my clothes and noticed that both my shirts still had stains on them. He was upset that I noticed that and said repeatedly, «we cannot make clothes brand new.» I just can’t understand why I have to pay $ 10 to have clothes looking the way they did when I dropped them off. They were very mild stains that were from small specs of food and drinks and such, but still to the same degree that they were when I sent them to be dry cleaned. Given that I was upset, the dry cleaner proceeded to ignore me as he serviced other customers while I waited for over half an hour to get my clothes back.
I got my clothes after much confrontation with the dry cleaner who refused to give me a discount for the shabby service and the fact that I have to wait another week to pick up my clothes or that I have to re-​clean the shirts already supposedly cleaned by them. I doubt, after what transpired between us, that I will be able to get my remaining shirt back from them. To say that I was upset about this service and the treatment would be a gross understatement. I left the store crying.

Riddle me this,
Riddle me that,
I can’t find my shirt,
Do you know where it’s at?

Had them dry clean my dry clean only dress pants to remove a stain. After getting my pants back, the waist area of my pants was all deformed and the stain was not removed. Found out they only dry clean items if they think necessary, but just runs it through the wash all other times.
I requested that they actually dry clean it and the stain was removed but damage was already done to my dress pants. Will not use again for misleading practices.

I started going to this particular dry cleaner mostly due to convenience (it’s super close to work) and over the years I’ve slowly increased the size and overall importance (AKA sentiment) of the items that I’ve left in their care. I started with a couple ties that had seen better days, progressed to a fancy cocktail dress, trusted them with a maid of honour dress, and recently I took the plunge and had them clean my beloved (and utterly essential) winter peacoat.
For the most part, service is quick. I only have had one experience where the item wasn’t ready until a day after I was quoted, but I try to take my stuff in with enough time to spare, so it wasn’t a big deal. The prices are fine. It was around $ 7 for the ties, $ 20 for the dresses, and $ 30 for the peacoat.
I will continue to bring my various dry cleaning items to Soletta. The thing the sealed the deal for me as a customer? The sweet lady who works in the afternoons/​evenings noticed my peacoat was missing a button. She told me to see if I could find the extra button that often comes with clothing items like this. I managed to find the extra button and she sewed it on for me in an afternoon, no additional charge. I had completely forgot that the button was missing. I appreciate her noticing and offering to fix it for me (because I am useless when it comes to even the simplest of repairs).
Be sure to bring cash if you’re spending less than $ 10.

Not good. Stay away if you value your clothes. I wish I had listened to the other reviews.
Just picked up my dress from this cleaner and honestly it came back worse than when I dropped it off. I have worn this dress twice, ever, and it only needed a refreshing. It came back with 3 stains on the front along with several weird looking water marks. In addition the dress had a lovely hole in the seam which was not there before.
When I asked about the stains and hole the lady became very defensive and said that they don’t ruin clothes. She asked if I could come back tomorrow (Saturday) to speak to her husband. Um no thanks. To her credit she did hand stitch the hole after I refused to come back the next day, but would not take responsibility for the stains, and honestly this bothers me more since I was going to wear the dress to an event. She repeatedly told me the silk fabric is impossible to dry clean. She also said I am too picky and that no one will see the stains. Well if you can’t clean it then why did you take the dress and my money?
Completely unprofessional and rude. Will not return. Very upsetting as this was a very expensive dress.

When I moved to King West I searched Unilocal for a new dry cleaner. Due to it’s proximity to my condo and the positive reviews I decided to give Soletta a try. Over the past few months I have used their services approximately 4 times (3 times for ‘dry cleaning’ and once for hemming). I don’t know if the quality of their service has declined since the first 2 reviews were posted, but I will not be returning!
Owners — Korean husband and wife team. Husband is a little standoffish, but not rude. Wife is a little more friendly in general, but rude if you want clothes re-​washed (ie. when there are visible stains that were not on clothes prior to washing!)
Hemming — They did a good job with a Euro hem on my jeans. They are not the cheapest, but the quality is decent.
‘Dry Cleaning’ — I would not recommend them for dry cleaning. 2 out of the 3 times I used them they had to re-​wash my clothes (dress shirts both times) and were rude about it. The first time, I inspected my clothing before leaving the store and noticed that they did not remove food stains on my shirt — which before washing, they advised that it could be removed. I showed it to the husband and he said that he would have it re-​washed. The second time, I noticed that there were 3 dark stains on my white dress shirt that weren’t there when I originally brought them to Soletta. I complained to the wife and showed her the stains to which she yelled — «You are the pickiest customer! So many people bring in their clothes to have cleaned and never notice anything wrong with them. Most people don’t even check!» It gets better… she tells me that they just wash and press shirts and that if I wanted them dry cleaned I should have gone elsewhere. I tell her that I thought all of my clothes were being dry cleaned, she said no. They only dry clean clothes if they see a stain and ‘they can’t always catch every stain’.
If you would like to pay someone to throw your ‘dry clean only’ clothes in to a washing machine and pay them for it, Soletta is for you! If not, save yourself some money, time, and stress and go elsewhere!

I adore this dry cleaner business. With hundreds, maybe even thousands of dry cleaner options in the downtown alone you have to offer more than an average price, convenient hours and a decent price. Soletta does just that.
The adorable husband and wife team at Soletta keep me coming back for their excellent customer service but beyond that, their hemming/​alteration skills!!! I believe in tailoring and wish I could afford to alter all my clothes — if I could, I’d bring them here! Alas, I mostly just get pants hemmed and linings fixed. Which they do beautifully.
I always feel welcome there, I think they’re starting to remember me despite my infrequent visits. I’ve never had a bad experience — they’re honest with you about what you can and can’t expect to get from a stain removal or in hoping to save those pair of jeans with the whole in the… er…inner thigh… with a patch — no go, get a new pair she says! She’s right.
I think in the dry cleaning business the way to retain customers is customer service — Soletta has that in spades. I wouldn’t say they are the cheapest in town — but neither are my clothes! And I trust them to do it right.

Soletta is nestled around the corner from Starbucks on Richmond at Spadina. With it’s unassuming little black awning it could be easily missed and the only reason I found out about it is because my coworkers have been going there for years.
Soletta uses a «green friendly» dry cleaning system according to their signage in the store. I’m not entirely sure what that means because there is no literature to explain what the process is or how it works but hey, it’s green so it has to be good?
More often than not I’m here for their hemming prowess. I wish I could do this myself since it’s such a simple procedure but I have a bit of an issue with needle and thread. Most of my stitching attempts end up looking like Confederate war surgery gone wrong so I leave it to the experts.
I have heard that Soletta are expensive compared to other places but hemming has only ever cost me around ten dollars unless you need something fancy done or taken in and dry cleaning cost me around eight to ten for a shirt and twenty for a jacket. Maybe I’m wrong but that seems to be pretty much in keeping with what I’ve paid or seen advertised in most other places.
A few people have told me that the best time to go is in the afternoon because the place is run by a husband and wife. The husband works during the day and has been known to be gruff but his wife is a peach.