Shoppers Drug Mart

I’m truly shocked at the previous reviews, but I can believe the incidents that other Unilocalers described. My review is based solely on one customer service rep, Dan. He worked today around 1 in the afternoon, and he went beyond the usual degree of helpfulness. He went to the backroom and got boxes of my contact solution, made eye contact with me, and smiled. I then was able to interact with him again at the check-​out line. He was as quick as possible (two incredibly long lines, but isn’t that typical for any other business?), and again he showed a genuine politeness towards me and other customers. I would normally not bother doing a review on a large scale company, but this is not a review of the company; it’s about Dan and how he’s probably the best customer service representative who took time and effort. I’ve never gone to a shoppers drug mart and taken note of their employees because they all seem bored and never take a moment to smile, until today.

Twice in a row, back to back, I have had unpleasant experiences at this store!
So this was my next visit after the last review and this time, I had to buy cat litter. Unfortunately, since today is labour day, this Shoppers is the only place that is open. When I got to the counter, I told the cashier that I needed help lifting the 7kg cat litter onto the counter for it to be scanned. She just gave me a cold stare and did not move an inch! After a while, another customer noticed this unwelcomed stare down then hurried over and lifted my cat litter onto the counter! Why are these staff soooooo ill mannered? I just don’t get it. Outside of this store, people are nice (even the TTC driver that doesn’t have to interact) but as soon as I step into this store, all bets are off. I am either being profiled and/​or not receiving any assistance.
These are the same people that will make claims like «If I was rich, I would do_​_​_​.» Blah blah blah. There should be no conditions placed on being charitable in this life. How about offering a helping hand to someone in chronic pain and in need of assistance? Whatever happened to that?!

I come here about twice a week for eggs and milk because it’s the cheapest place to get it near my apartment and I’ve been coming here for about a year. Every single time there is a line up and I end up having to wait about 5 minutes to check out because there are only 2 people working the cash. It’s actually pretty ridiculous. There have been many times where I end up putting my stuff back and walking out and I’m sure I’m not the only one that’s done it. They could make a lot more money and make their customers a lot happier by hiring additional staff. Also the people working cash are always rude and unfriendly and full of attitude. Some people just shouldn’t work in customer service.

If you’re looking for any one to help you out side of the beauty department. Go somewhere else because everyone –including some of the pharmacists — dont know what they are talking about.
My roommate had multiple bad experiences with their pharmacy staff. They told her certain medication would not cause a yeast infection if she did not take probiotics and that her anti depression pills were the same as the generic version. Which if anyone has ever taken anti depression pills, they know that the generic labels do not have time release capsules and that name brand ones like Wellbutrin are designed to release a dosage throughout the day, rather than one massive dosage in the morning.
Not only was my roommate confused by her sudden mood changes, the pharmacy actually argued with her that the pills are «suppose to be the same». While the main active ingredients are the same. Its the capsule and they way it is delivered which is crucial — and might i add proven with evidence if one looks up the scientific journals written on these pills– that makes the world of a difference and thus should be told to patients!
I feel bad for anyone else out there that has had a pharmacist change their medication to a generic brand without sharing the side effects making the change will cause. Just because they are they say they are the same does not mean YOU will react the same way to these new pills.
In the end my roommate has switched the the Rexall at the yonge and eg centre. So far she is much happier with their service.

Thanks for nothing Shoppers! You just lost a customer.
After living outside of Canada for a time I was excited to come back and support Canadian businesses. Oh what a mistake that was! I purchased a Clarins Face Oil from the Shoppers on Queen West (east of Spadina). When I purchased it, I asked about the return policy as I have very sensitive skin. I was told that for a full refund I had 30 days with the receipt, otherwise I could exchange the product even if it was used. Lo and behold when I showed up to exchange the product at the Shoppers on Yonge and Eg I was told no, that the product was used, that it was purchased at a different location and they couldn’t help me! They only take back unused products for resale.
Lesson learned — it’s time to go back to Sephora where they appreciate their customers and understand customer service.

Nice & modern. This is a medium sized Shoppers Drug Mart. It’s got all the essentials. It was heaven to step into the store when I was walking by on my way to a spa & the sun was beating relentlessly down on me. Layout is pretty typical. I lined up & they had two cashiers serving people so it wasn’t a long wait.

This is a nice looking shoppers drug mart. They have a nice cosmetics section stocked with great higher end brands, like urban decay, lancome, benefit (the full line, if not most), smash box, dior?. 9 times out of 10, I have a good experience, but I was here the other day, and one of the sales girls/​cosmeticians was following me around like I was a thief.
Although I can appreciate that this might be a high-​theft location, there’s no need to treat paying customers like they’re trying to steal things. And there were out of the one item I was looking for.

This is a nice and big Shoppers location and I find myself coming here often.
You enter in through the gigantic cosmetic section. The cosmetic section has the friendliest ladies who will help you when in need. Along with their usual drugstore cosmetic brands like L’oreal, Gosh & Maybelline, they also carry Urban Decay, Makeup Forever, Benefit etc.
The aisles are well stocked, organized and clean here. There is a nice grocery section and Canada Post service in the back of the place. I’ve noticed this location is constantly having more sales which brings me back here. Also, this location is open ²⁴⁄₇; now I know where to run for some tootsie rolls in the middle of the night when I’m having the craving!
The only downfall about this place is that the lineups can get crazy long here, even though the kind ladies at the cash are trying their best to keep the lines moving. Do expect to wait at the check-​out.

Nice big Shoppers. The sales here don’t seem to be as great as another Shoppers I go to but when there is one it’s good.
Big, clean, well stocked location.

I forgot to take pictures… again… so I’ll walk you through…
hopefully in less than a thousand words!
As you enter you’ll be greeted by a super friendly makeup
lady (okay maybe a little too friendly at times…) who will be
on your right. If you turn towards the makeup lady, you’ll end
up in the cosmetics/​cologne/​perfumes section. If you walk
straight ahead, you will eventually get to the post office which
would be on your right. And the pharmacy is all the way at the
back of the store. If you turn left… okay I’m going to stop here
because all the aisles have clear signs and if all fails, you can
always run back to the makeup lady and she will be more than
happy to help you out.
Why four stars? Clean, well organized, friendly/​helpful staff,
postal office, open 24/​7, location, and DRUGS!