Sheesha Lounge and Cafe

Should’ve listened to the reviews about poor customer service. Have not encountered worst customer service since eating in the seediest restaurant in Beijing. Their philosophy of customer comes last really shines.
Though the service was bad, the shisha was average. Hence the 2 stars. Avoid if there are other options.

Its a perfect place to hangout with friends. I visited a hookah place after a very long time and let me tell you that I just loved it! Sheesha lounge made my weekend just «wow» from perfect. You will always find this place over crowded. Interior is a bit congested but then who cares when it comes to hangout with good friends.
Price– Reasonable
Food– Good
Ambience– Nice
Service– Good
I am not a hookah fan but I will visit this place in future again!!!

Worst customer service I’ve ever had, and terrible shisha. The head burned after a couple of puffs, and shisha’s were poorly made. Never coming back, and wouldn’t recommend it to anyone.

The service is the only thing that really brings this places ratings down. It’s rather abysmal. My party of 3 walked in around 6:45−7pm on a Saturday to a near empty lounge and no one to greet us or show us to a seat for more than 5 minutes. After seating ourselves, one of my friends went to find someone who worked in the place. She returned from the back with a less than eager waitress/​hostess who handed us menus and went away for awhile, and for the sake of not over lamenting the fact that service is slow and crappy, I’ll just say this was the trend all evening.
On the plus side, the hookahs are nice and pull well. We got one of the «VIP Selections» flavors SLM (I believe it was). It was among the best hookahs I’ve personally ever tried, complete with fresh fruit infused spring water in the base.
Aside from the hookah, we ordered food as we were all hungry. Good sandwiches, great fries, and tasty poutine.
The ambience was pretty chill, spacious enough, we got a quiet corner in the «storefront windows.»
For my fellow Americans whom also don’t like to pay high international roaming bills, there is no free wifi, so save your IG and Unilocal photos for later.
Overall, nice place place, the wait staff is just notoriously (thinking of a good word…) bad.

One of the best Sheesha places in the city I have been to.
Me and a friend visited here, we did not know much about the place, and then once we arrived — we were very impressed with the place.
Plenty of variety with the sheesha offerings, plus they had multiple dessert and drink options.
The seating was comfortable, the couches were laid out in a lounge fashion — it looked high-​end compared to the other sheesha places in the city.
I would definitely try out the place again.

Underwhelming.
The shishas themselves are not bad at all. However its the other menu items, as well as the overall ambience of the «lounge» that are a total let down, especially considering the inflated prices youll be paying.
We ordered two shishas, nachos and 2 caffeinated beverages (cold and hot). The nachos werent good at all. The chicken tasted sweaty like it was marinated under someones armpits, and the cheese and sour cream like it came out of a can that hasnt been used since the Reagan administration. Their «european press coffee» tastes like your average timmies or folgers coffee. The FerreroRoche iced drink was pretty good no complaints there.
3 main issues (besides the awful food) really: 1) the seating and overall dim lit atmosphere does not deserve the title of sheesha lounge whatsoever. It feels like youre sitting in some retirees basement suburban house from the 70’s. They have tents further down the back which is supposed to give a middle eastern ambience? But fails miserably at doing so. The furniture is extremely generic and layout is poorly thought out. Nothing stands out décor wise. Very poor. 2) they dont serve free water and they only serve it in the bottles as is. Im pretty sure thats somewhat illegal considering we live in a very water rich country. Never in my life have I been to a lounge that serves bottled costco brand water at a paid cost to the customer. 3) They dont accept debit. They insist you use their atm machine. Thats fine until you realize they refund you the atm fee (but your bank doesnt) which beats the whole point of having an in store atm machine (to make a profit off the fees ofcourse).
Wont be visiting or recommending again.

I originally would have given this establishment 5 stars, but now it’s 3 due to my most recent experience.
I chose this establishment for my birthday since I had been there before and generally had an overall 4 to 5 star experience. The first time I went there, I was with a friend and was given complimentary food to try. The service was extremely efficient then and the wait for food wasn’t long at all. I had such a wonderful time, I knew I would want to come back!
The second time I brought another friend, the service wasn’t as friendly as my first experience. We still had a decent enough time and mustered it up to the staff just having a «bad day».
I reserved one of the booths in their back section for the birthday celebration for a friend of mine and for myself. When I called to make the reservation, I was told that someone would call me back closer to the date to confirm food, drinks etc.
I never received a voicemail to confirm anything prior to my event. On the evening of my reservation, I received a very rude call from the establishment which started off with «We have been trying to call you to confirm, but you haven’t called us back». No «How are you?» or any other polite salutations. I was very put off by the attitude of the gentleman on the phone.
There was not one voicemail left on my phone from their venue prior to my reservation. I am the type of person to not answer phone calls from unknown numbers. If it’s important, someone will leave a message.
When we arrived, we were escorted to our area by one of the staff. We were told to put all our bills together to receive their promotions and that it would be much cheaper to do so.
The experience itself was fine. Service was timely (although the food was an awful long wait). The sheesha tasted fine — all 16 of my guests seemed to be having a good time. We did have a space issue since the staff gave away some of our reserved section to other guests as they needed the space, but we managed to pull out chairs for ourselves and sit on the arms of the couches etc.
Generally speaking, myself and my guests had a wonderful time, but my dismay comes to the bill.
That evening, I asked one of the staff what my total was, and they provided me a number. No print-​out, just a number. Since I wanted to pay for the entire party, I went to the front and provided them with my debit card. The machine prompted for a tip, which I decided to give in cash (in my opinion, the tip I gave was very generous).
When I asked for a printout of the bill, the staff member seemed very hesitant to give it to me. I had to insist on the printout multiple times before it was given to me.
Since I paid for everything right before they closed, I took the printout and decided I would look at it the next day.
The next day, boy was I surprised. The pricing was completely all over the place. They charged for water anywhere between $ 0.36 to $ 1.50. I was under the impression that all their water was $ 0.36 since every other visit I had prior, it was charged at this price.
Additionally, the tip was already included on the bill (I was never informed of this protocol when I made my reservation, when I had everyone put their bills together, or when I was paying). This ended up in me giving me the establishment an $ 120 gratuity for the evening.
I’m not saying I «regret» giving them $ 120 for the evening. Of course their staff deserve it as I am aware they work very hard. Although, the service during my event was definitely lacking. I would have appreciated some more transparency regarding this.
It’s a lesson learned for me to check the bill before I pay it. I just feel that this was an extremely dishonest way for me to end my experience with this venue. They could have let me know beforehand that the gratuity was included (many establishments inform their patrons of this, especially for large group bookings). The inconsistency in terms of the pricing on the bill was a big turn off. If water is $ 1.50, then it’s $ 1.50. If it’s $ 0.36, then it’s $ 0.36. It cannot be both.
Additionally, my very first experience here as I mentioned earlier was amazing! I felt like they appreciated my business.
This time around, not at all.
Their sheesha is good, food is delicious, and the staff are friendly.
To me, the dishonesty I feel that I experienced with them will be the assurance that I won’t return.
Tip: For large bills, make sure to keep track of what you order and check your bill very carefully before paying.

Came here tonight to meet with a friend for some shisha and some good conversation with friends — this place delivers on all fronts!
It’s a super chill location just a stones throw away from Ossington and Bloor (and even closer to the McDonald’s).
They have a pretty decent selection of beer, nothing crazy, but let’s be honest you’re not really coming here for beer or cocktails.
The vibe and music are super chill, just an endless loop of trance music playing over and over again. The décor is pretty nice as well, with ample comfy chairs everywhere.
For our hookah session we went with the VIP which comes loaded with ice, lemon juice and water in the base. We added milk for an extra $ 5 which made for an even smoother smoke.
Definitely planning on returning and being a regular.

Nice quiet and relaxing place. Good food, and very chill atmosphere. Waitresses were good too, I’d recommend. There are a lot of sleazy and sketchier shisha bars downtown, but this is not one of them.

The Sheesha Lounge is not the most polished place, but it is a fun destination with some tasty Sheesha and desserts.
It is a good place to go to lounge around, catch up with friends, drink beautiful tea, and based on our last visit, listen to fun 90’s music you haven’t heard in forever.
We went all out our first time for the Super ViP sheesha with the pound of fresh strawberries in the hookah. I am not quite sure this was exactly worth it. We have trip simple VIP sheesha since and all of it is good.
One of my highlights though does not concern the sheesha. I happen to love the cheesecake at the American chain, The Cheesecake Factory, and the Sheesha Lounge is one of the only places you can get this type of cheesecake in Toronto. Not only can you get this type of cheesecake, but they have a milkshake on the menu where they will blend a whole piece of this cheesecake into your drink! How wild is that? I have yet to try it, but I certainly will one of these times.

ok for what it’s worth I’m not a local and I am shisha deprived. I’m from the SF bay area and they banned the serving of food/​alcohol with sheesha, so excuse me if I am biased. Atmosphere-​wise this place is pretty awesome. Lots of space and comfy couches. It’s more of a café than a sheesha place I realized but there is nothing wrong with that. The menu is sort of ridiculous, like you can get a burger, a coffee, a platter of shrimp or spring rolls. Like let’s put it this way, it has an appetizer section and for a sheesha place I just found this funny. Serves Cheesecake Factory cheesecakes too.
Service is a little meh but the price I thought was right for it. First fill was roughly 15 – 20 bucks and then 8 bucks for any refill. This was great. They have some shisha infused with alcohol which isn’t my thing, but it was cool they offered it. I think next time I will not have food, but I would definitely like to come again.

Love the décor of the place! However the location is really loud… You can’t hear each other…
Food was great and the hookah experience was awesome!

Great place for Shiesha downtown. Great atmosphere, very friendly staff, comfortable seating, nice music, great menu selection (food, drinks, deserts, coffees and of course shish). A 1 minute walk from Ossington station. Will definitely go back!

It wasn’t very good. I really liked the atmosphere and the decore. But that was about it. If you get a booth they usually seat you with a bunch of random people if your group isn’t big enough to fill the entire booth.
I don’t smoke so I couldn’t comment on the quality of the shisha but I CAN comment on everything else from food to drinks. I ordered a mixed drink but couldn’t really taste any alcohol in it. The food was good but rather expensive. The drinks are ridiculously expensive.
Also be ware what it is that you’re ordering and how much it costs. A pot of Morocco tea is usually around 10 bucks and can be enough for about 4 people. Don’t order it if you don’t wanna pay the price of a pack of tea for just 4 people.
The manager was also somewhat rude and seemed to be trying to take advantage of us. Twice he brought out the wrong drink we had ordered and tried to convince us that we should just take it

Came here with a couple of friends on a Monday night before a comedy show. Really nice setup. The couches are pretty comfy.
We ordered the special, which came with a second order at half price, which they allowed us to use when we came back after the comedy show.
It was very quiet on Monday night but it’s still a chill place to hang out.

Went here for my gf’s birthday with about 10 friends. Reserved a booth in the back and service was great — just be careful of what you order as ‘premium’ drinks can be more than you expect and your bill will be run up quite quickly. Double check you bill before paying! Also, no credit only cash accepted.

First off, the setting is quite decent at this place, with some comfy seating and nice lighting. Good for couples or groups of friends. There are even some boardgames like chess you can play. Definitely a sheesha vibe that is relaxed. At Bloor/​Ossington, it’s not exactly an area I frequent much but it’s right by the subway.
On paper, it looks like an amazing combination — a restaurant, sheesha lounge, and café ALL in one establishment. They serve gourmet pizzas, salads, coffees, pastries etc. The concept is neat. Went there with three other friends and had a decent time there that allowed for conversation as well as relaxation on a weekday night out.
HOWEVER, my view of the place is definitely biased because I ended up having a chicken wrap there and throwing up violently soon afterwards. Food poisoning symptoms were evident, and it really dampened our plans for the rest of the night. That being said, my other friend had some other food item and was fine (I believe it was a pizza).
I suppose I was unlucky with the chicken and it may have been a one-​time incident. BUT, if I ever think of coming back, the food poisoning incident will always affect my judgment.

Not very impressed at all. I’ve definitely been to much better sheesha places.
At first I really liked the area and atmosphere and their desserts looked delicious. The food was very tasty however, my friend asked to have a salad, which was not on the menu but the waiter was kind enough to go out of his way to make it specially for my friend. When we got the bill, it turned out that the «special salad» cost $ 14. $ 14 for JUST salad, really?
We ordered the SLM sheesha and a VIP. We were expecting some pretty good sheesha since the SLM cost $ 24. But with all the extra stuff they put into it, it really tasted no different from the regular VIP sheesha. So overall, it was a waste of money.
This place is very expensive for things that are not at all impressive. I felt like I did not get my money’s worth of experience. Also, they do not accept debit or credit. Cash only. How is this establishment running a business that does not have a debit/​credit machine? Get with the times buddy.
If you want a nice authentic sheesha lounge atmosphere. This isn’t your place.

Petite perle située juste en face du métro Ossington. Ici vous pourrez vous affaler dans des canapés moelleux tout en fumant une bonne sheesha. Le bon deal ici c’est que pour 2 sheeshas commandées la 2e est à moitié prix. Je vous conseille d’accompagner tout ça avec une carafe de thé.
L’ambiance peut varier selon les soirs, du lounge au hip hop RNB. Des orchestres live jouent aussi le week end.
Possibilité de réserver une salle VIP à l’arrière avec ambiance campement dans le désert avec des tentes installées à l’intérieur du bar.
Little gem located just in front of the Ossington Station. Here you can relax in fluffy couches while smoking your sheesha. The good deal here is to get 2 sheeshas and the second one will be half price. My advice: order a jug of tea with that.
The atmosphere can change from one night to another from lounge to hip hop RNB.
Some live band on the week end too.
You can book tables at the VIP section at the back with a «night in the desert» atmosphere.

This place is alright and the service is pretty solid. The special is that your 2^nd hookah is 50% off which is damned nice if you are going for multiple pipes. Or if your partner doesn’t feel like sharing.
However, the coffee and cake? Meh. And the ‘VIP’ flavours — some jazzed-​up flavours using some special pipe and distilled water… sounds fancy… but I don’t like it when someone is trying to sell me on a $ 25 hookah. You for realz?

This was just my second foray into the world of sheesha and it was much better than my first. The place is very lounge-​y. It’s dimly lit for the most part. Lots of couches and big throne-​like chairs. The couch that we were initially put on was made of leather, maybe fake leather, and was not incredibly comfortable. When a space opened up by the window with chairs they let us move over there with no problem. I thought everyone there was extremely nice, though they were very inattentive to the customers (at one point ¾ of the people working there were outside taking a break). We were also told they didn’t accept credit cards, only to see several people using their cards after we had paid. We also got to see a belly dancer show, that was entertaining. The music was unnecessarily loud for the space and the number of people there.
I can’t speak much to the cost of the sheesha because I’ve only done it one other time but I do remember that feeling very harsh in my throat and lungs. This was much cleaner and smoother tasting. They gave us extra coals without us having to ask so the sheesha lasted quite awhile. We were also given mouth guards right off the bat.
Stay away from the mixed drinks!!! They gave my girlfriend a shot of alcohol in a huge glass of orange juice. Even after buying a second shot to put in it (which I’m not sure they did because they took the drink to the back instead of bringing the shot out) it still just tasted like orange juice. The mixed drinks were also very overpriced.