Service Ontario

I’ve gone to this location several times to get my passport renewed over the years. It certainly goes faster when you have filled out the forms online and brought them with you. Not as fancy as the Yonge & Shepard location, but who needs fancy when you’re getting your passport, right?

Don’t visit this location. Staff are rude, give misinformation and don’t respect clients that visit. Had to submit a formal complaint to the provincial office because staff wouldn’t accept valid documents for health card renewal after three visits and bringing the requested different documents each time. Don’t waste your time with this independent office and visit the larger head office location on Bay Street. The service doesn’t even warrant a half star but am unable to post without adding one.

Absolutely SHOCKING service. Had to go back here 4 TIMES to get my health card because the employees were so vague with their instructions. Every single time they would be so concerned with rushing me through the line that they wouldn’t give clarity on what was required and then would say «this isn’t right». The definition of unhelpful.
Monkeys could have done a better job. Avoid this office if you can. I recommend staying away from this Service Ontario office. No joke.

I’m not really sure how one is supposed to review a Service Ontario location but I’ll try (in brief).
The location is both a blessing and a curse in that it’s only about a ten minute walk from my office which means that it’s only a ten minute walk from the offices of the other half million people who work downtown. So you do the math. I guess the good part of that is if you walk in and it’s a zoo, it’s not such a big deal to try back the next day.
The staff is friendly and efficient enough, at least as much as is possible for government employees (or not… didn’t they privatize all of these things? I forget).
Anyways not sure if this «review» helps any. You need to get your Health Card renewed and it can’t be done online yet, so what choice do you have if you work downtown and don’t want to take half a day off or foolishly attempt to do it Thursday night or Saturday morning? Not much!

Very slow and Very Lazy.
Things sometimes took over 30 days

Recently came here to renew the health card — WOAH! I was impressed with their fast service and empty queue! I’ve always gone to the College Park location on Bay street in the past for all my service ontario needs… and I wasted countless number of hours just waiting and then served by grumpy tired workers… From now on, I will walk extra to come to this location! So much better!

I’m fortunate to work in the area because I can skip and hop my way over there while I’m at work and not be missed!
The staff manning the counters are courteous, professional and efficient. Overall, good service.

Stopped by after work last week (Thursdays they are open until 7) to renew my drivers license and I am a huge fan of this location. No lineups, fast service, and friendly agents. I was in and out of there in a few minutes. Very impressive for a Government agency!