Scotiabank

(Reposting here as my initial review was listed under Bank of Nova Scotia. Regardless, nothing has changed with this branch.) In all my years dealing with banks and the rules around holds, cheques, credit, etc., I have never been made to feel more unwanted, more like a criminal, than when I try to deposit properly-​encoded Canadian cheques here. There is one very lovely teller (usually deals with business), but the others don’t seem to last long, so everything becomes a matter to negotiate with the manager (which will suck up your time).If you have a small business or are a freelancer, avoid at all costs.

I’m sad to write that I waited 30 mins for the employee that was suppose to open up my RRSP account. I had booked the appt the week before. I did have other staff ask me if I was waiting for someone/​appt and offered a free coffee to me. I don’t drink coffee. I have a scheduled appt and obviously my time is not valued, I will be leaving this branch if someone does not take this employee’s place. I do not like my time being disrespected or devalued. I am going from one job to the next and trying to squeeze this appt in.
Another staff person did step up to accomplish this task. He was very nice. He’s name is Michael Yu. We actually did more including opening up a tax free savings account. He explained my RRSP options, which one had the highest interest rate and which suits my lifestyle best. I will continue to see Michael for my RRSP needs.
The other guy did stop by to apologize stating his car had broken down. I honestly believe he was never informed of my scheduled appt with him. When I arrived I was told he was out to lunch and would be back at 2pm.