Royal Taxi

Watch the credit card scam! Somehow my credit card was being used to pay for taxis (at least 13 times) with this company and I’ve never been to Toronto! You are supposed to check ID if someone hands you a credit card!

If I could give zero stars I would.
As a customer I am sick and tired of dirty cabs, ignorant drivers that argue about route requests and a whopping charge at the end of the ride.
I am also sick and tired of spending my entire ride listening to someone babble to their «cousin back home» and I am sick of listening to drivers endlessly complain about Über.
Über would not exist if the cab industry had been doing its job by providing customer service in clean cars so from now on Im HAPPILY TAKING UBER.

Driver got me to where I wanted to go. I was just disgusted by him reaching in his shirt to scratch his armpits and then asking me to hand him my credit card for swiping. I didn’t want him to touch my card, so I said I could swipe the card myself. There’s that taxi card scam going on as well, so don’t hand over your cards to drivers!

Why 2 stars:
Called the dispatch center. Was told the cab would be there in 10 min. It took over 30 min. No apology at all. In this day and age, how can the dispatch center not be accurate?
So why not 1 star?:
Cab per se was OK. Driver was pleasant enough. Didn’t get lost.
I would agree with some of the reviewers. Über is generally cheaper and wait times are very accurate.

I called an hour before and they sent the taxi to the wrong address, I called back 3 times asking them where my taxi was. And they hung up and had no respect on the phone. I was half an hour late for work that day! I will never call them again! If there is a 0 star I would give that.

Horrible taxi service. I called in to order for a taxi. Lady took down my reservation and said a taxi is on its way. I waited for over a half hour and called again to ask for the status. The guy said «sorry we don’t have cars in your area try another company»
This is exactly why Über is taking over. Never again will I use a taxi company, only Über from now on.

If I did not have to use a work taxi chit then I would not solicit the services of Royal Taxi. Online reservations were «lost» and no taxi came. Called the dispatch to send me another taxi but that hasn’t come either. This company is supremely unreliable. If you want your taxi to come 45 minutes after it was supposed to come, then by all means call Royal Taxi for your transportation needs

WOW! Talk about awful awful service! I told the cabbie a route that i always take to get the price down to what i usually pay. He then decided my route was a waste of gas and suggested and took another route before even asking me if it was okay and said his route is much better and faster yet more costive! I told him no i dont want to overpay then what i have to he then said ok ill charge you the same as that route and he even knew the COST!!! Absurd! upon arriving to my destination the meter was more than double the amount and he tried to charge me the full thing saying how economy is down and gas rate is high, I SAID BS i already told him to take my route he didnt listen is it my problem ! NO AVOID ROYAL TAXI LIKE THE PLAGUE!!! ROYAL TAXI SERVICE should be called SPIT ON YOU PEASANT SERVICE!

Unacceptably long (as in, MINIMUM 20 minutes) wait time every time I’ve had to resort to them (and as a result, every cab from their «service» has made me late), dispatcher may or may not be understandable, drivers usually need directions from you, and they rudely ask you how you’re paying when you call for the cab. Not using them again. I only used them at any time because I couldn’t get through at all to Beck. But someone answering by no means guarantees you’ll get a cab with anything but a very long wait time.

A Royal Taxi was behind me on Finch. I slowed and stopped for an on-​coming ambulance with lights on. The Royal Taxi driver behind me started blasting me with the horn. Apparently, in the Royal Taxi manual, Royal Taxis have rights over emergency vehicles.
Piece of shit company hires piece of shit drivers. Avoid.

Very rude customer service! It’s like to owe them something!

Christ. Feels like 37C outside today and it took 25mins for the cab to arrive. Thanks for not telling us the cab was almost a half hour away Jill. YOU SUCK.
Beck Taxi is hardly better but they’ll get my business from now on because at least they are prompt.

To the dispatcher who we dealt with Saturday, you’re a #$*@!
–10 stars if possible.
To the superstar cab driver who came across town to drop something off to me. I give you 10 stars. I really wish I got your card as I want everyone to take your cab and tip you well!
Coles Notes:
* Left phone in car and realized it but cab took off in less than 10 seconds.
* Concierge at condo checks camera and gets Royal Taxi and license plate.
* Call Royal to see if they can send cab back (less than 2 minutes away) with license plate, time, make and model of the car.
* Royal dispatch is extremely rude to concierge.
8 After being really rude tells they don’t know who drives what cab but will put it out on dispatch.
* Not put out on dispatch.
* Friends keep calling phone until cabbie picks up.
* Remember me and re-​unites me with phone.
Thank you Royal Taxi cab driver!!! Royal Taxi dispatch, you suck.

Can I rate this a negative infinity? Because that is my real rating!
I was verbally assaulted by the cab driver and when I called their customer service, the woman was terrified from all his screaming she could hear through my cellphone. He was yelling at his Royal Taxi colleagues on his phone/​dispatch line too! He had over 9 phone exchanges with them while he seized my credit card and alternated between verbally attacking me and screaming at them on his phone/​dispatch lines. The girl on the end of my line said she would inform the supervisor, that «he is completely out of line,…we don’t allow that,. he shouldn’t do this» blah blah blah. Seriously, if such a lunatic works with this company and is also yelling at his own colleagues, they must be ok with it. I mean, do the taxi cams and call recorders mysteriously not catch ANY of his random episodes? He must be related to someone high up there to get away with this kind of madness. And the level of intensity that came with it was not of a first timer. This man must have harassed other passengers in the past and knew how to get away with it. Apparently, Toronto Police can’t do anything unless he physically assaults me or verbal threatens my life. And you wonder why some people have to lie/​exaggerate? Maybe by claiming he threatened to kill me, I would have halted a dissolving psychopath and saved some potential female victim’s life. Yes it would be a woman because trust me, if I was some huge muscular guy, or was in the company of a man, this motherf***ing coward would not squeak much less hold my card hostage so he could verbally assault me some more. That was one traumatizing experience.
What brought on this rage, you ask? He did not like my destination. Yes! You read that correctly. I wanted to go downtown to Dundas but he gave me an unrealistic time estimate. Since I knew the subway would be faster than his time estimate, I decided to get off at Davisville station and subway it the rest of the way. He did not like this. He decided he was going to charge me the fee of Lawrence to Dundas even though I was getting off at Davisville because «there is a minimum $ 15 charge so I will charge you $ 22» (Huh??? Come again?). When I refused to sign the receipt, Mr Hyde threw his mask out the window and came at me with full force! He seized my credit card, yelled at me to get out of the car and turned down the windows because he thought I had it good, enjoying the heat from his cab (it was winter) while I was on the phone with the customer service and then the police, trying to get this guy to stop charging my card repeatedly and hand it over. The whole ordeal lasted 40 minutes. I was emotionally shaken and extremely late to my function (they were wrapping up). I called Royal Taxi again the next day and managed to get a hold of the manager. At first he said he would trace the driver, then when I called back to follow up, he said the cops had already contacted him and they had sorted it out. This was a lie. I asked the police and they never spoke to this manager so he just lied to get me off the phone and didn’t even bother to investigate or reprimand such a bizarrely unacceptable behaviour. I guess the cab driver gets to assault another day.

Royal is pretty much just like any other cab company in the city…
The cabs cost the same as all the others based on city’s regulations.
The cabs always smell funky.
The cab drivers are always on the phone.
The cab drivers drive like maniacs kind of like, well, cab drivers.
And the call centre crew are always bitter.
So why am I a fan? Because these guys are on time ~90% of the
time and they arrive pretty quickly if needed immediately. And that
makes the difference when you’re relying on a cab company to get
you to your destination on time.