Royal Health Care Centre

I just had my second visit with Doctor Johnson. I am extremely pleased with her care. Nice, professional, knowledgeable. I highly recommend her as a family doctor.
I find very convenient that the center has a lab, a pharmacy and a few other services.
The personnel at the clinic are professional and I agree, it is my responsibility to remember my appointments. We all have plenty of calendars (PC, Laptop, tablet, smartphone) to remind us of our appointments.

The Royal health care center is terrible. They charged me $ 40 for a missed appointment that I showed up for. I came for an appointment and the doctor was taking way too long. He was 30mins late and I had to return back to work. I let the nurses know that I can’t wait. They said that’s okay. And I left and returned back to work. Some months after, I tried to book an appointment there to get a family doctor and the nurse tells me I owe $ 40 over the phone. I asked for what, she said because I missed my appointment. I tell her it’s ridiculous and she goes on to insist that I owe this amount EVEN THOUGH I showed up for the appointment and left.
Stupid service. So stupid and so not worth it.

I have been here for over 2 years, and it’s not my choice and I will probably find a new one soon.
My family doctor retired and this is the only clinic that is open that is accepting new patient around this area. (University and Queen)
In the first year, I was assigned with a new doctor with this clinic, and I only want female doctors. However, the doctor can’t seem to stick around in this clinic at all. After 6 months, my assigned family doctor went to another clinic. So right now I am just seeing whoever is available which is very annoying.
Currently I am only seeing Dr. Kim Johnson in this clinic, I really like her because she’s very nice, knowledgeable and not judgmental. but she is a temp doctor too! which means she can move on any time soon!
The receptionist in this clinic is also not the friendliest. They answer the phone without patience and you can’t talk long to ask questions. It sux to go to this clinic.
If you want to get your prescription renewed, you have to book an appointment with the doctor to get it, or they charge you $ 25
Oh, if you book an appointment, they won’t remind you, and if you forget, you get charged $ 40. argh.
And then last year I did this travel vaccination ‘consultation’ (to find out what vaccine I need to go oversea), which for some reason is also extra charge for doctor’s time to ‘talk about it’. It is RIDICULES I am telling ya.
Do not go here unless you have no other choices.