Rosedale Animal Hospital

I called at 7:30 AM, because my cat swallowed a piece of dental floss at 7:15 AM. I was told by the Receptionist to bring her in at 8:30, when a vet would arrive. I expressed concern about waiting for a vet when it should be dealt with right away. When I arrived, a Technician said they needed to take xrays, even though I said I was pretty sure it would still be in her stomach. A vet arrived at 9:15 and asked had she eaten because they couldn’t see anything in her stomach. The vet said that it wasn’t shiny and therefore it wouldn’t show up. Perhaps she should have asked before taking xrays! Everyone knew it was dental floss so I’m not sure that xrays were called for. So basically, time is ticking on, and nothing has been done except x-​rays. The vet made two or three calls to other vets to advise what should be done. In the end the emergency vet down the street (with which I didn’t know they had an affiliation) said I could bring her there right away for a scope, but it may not work as it may already have worked its way into her intestines. And if that didn’t work, they would suggest that I watch her over the next couple of days and if she started vomiting or was in distress I should bring her in for emergency surgery. Then they took a blood test? To make sure that if she came in for emergency surgery they could do it right away. She’s an 8 month old kitten under their care, so not sure that she needed a blood test at this time. All this to say, I think the receptionist should have immediately suggested that I bring her into the emergency clinic, where they could have dealt with it in a timely matter. The bill was $ 600. In the end, as I already had noted when I did research on the internet, it is just a wait and see strategy anyway. I think this was poorly handled overall.

Friendly and knowledgeable staff, the vet techs are very informative and helpful. They have a selection of brushes/​toys/​treats/​leashes and collars for cats and dogs but unfortunately they carry hills pet food (thumbs down) the vets seemed very busy and dismissive but they did tell me to call or email anytime I needed to. And I did! And got answers to my questions. Probably the most expensive vet in the city but it was very good!

I DO NOT recommend Rosedale Animal Hospital. I find most veterinary hospitals to be a cash grab, but this place added tests to my bill that I never asked for and were never administered. If I hadn’t scanned the bill after paying, I would never have noticed the extra $ 60 I was charged for a stool test for my dog that I explicitly said I did not want. They refunded my money after I pointed out the problem.
Also, I called to get a quote on a rabbis vaccine. When I went in for the appointment, the price mysteriously went up and none of the receptionists could explain the discrepancy and they wouldn’t honour the quote given over the phone.
The vets do not examine the dogs in front of you either, they take them out of the examination room to some back room and do God knows what with your pet. My previous vet in Ottawa did everything in the exam room with me there to see what was going on.
I am planning to neuter my dog soon and am deliberately looking elsewhere because I don’t trust the vets or the staff at Rosedale Animal Hospital.

Very professional, thorough, friendly and patient with excellent use of information technology so that all the vets have access to a pet’s records as well as research data. My experience has been that they keep searching for an answer to a problem, drawing on outside resources if required, and make every effort to be available to answer questions as they arise either by email or on the phone. They reliably follow-​up when the circumstance requires it. It’s a busy place for good reason, its has a very well-​regarded group of vets. And I am so impressed with their team approach. They consult each other when issues arise that have no obvious root and if your primary care giver isn’t available another vet steps in smoothly. A lot of expertise resides in that clinic and it seems that the few newer vets have been very carefully chosen and are very well supported by their more senior colleagues.
When I go to my doctor I don’t complain about being kept waiting. I know it means that someone with a problem is being given the time needed to address it and not that the doctor has overbooked. That’s what I would want if I went to her with a pressing problem. I have an exceptional doctor. My dog has exceptional vets.

The doctors and staff are very friendly and accomodating at this clinic. I feel that my cat is loved here. Everybody who works at this place seems to enjoy it and loves animals. I never feel rushed by the vets here (unlike the other place I used to go to), and all my questions get answered. After the visit the doctors call to follow up on how my cat is doing. The place is convenietly located and very clean. The prices are comparable to other vet’s clinics in the area. Never had to wait long for the appointment. There is parking on site and plenty on the side street.

Brutal.
Crowded, expensive, no regard for people’s time, no caring about the animals, pushing expensive «prescription» diet food and remedies…
NO.