Rexall

Between the highly promoted fake health products like ColdFX and magnetic bracelets and the ever busy pharmacy staff who loves to give inaccurate estimates on how long it takes to put ten pills in a bottle, there is nothing here worth coming here for.

Located right at the corner of College and Spadina this Rexall is bright and spacious spanning over two floors with easy to read signs and labels throughout the store.
The layout of the store is very easy to find all products and they have a good stock of absolutely anything you’re looking for. Plus they even have a decent size food area and a pharmacy onsite.
Rexall has many discounts and clearance items on sale on a weekly basis in addition to the coupon available on the receipts.
The staff are always friendly, fast and efficient, at times even engage in small talk. Definitely a good shopping experience and I never have any issues with wait times or finding products I need.
This location is by far one of the better Rexall I’ve been to, plus they’re open 24 hours. Don’t forget your Airmiles card!

I have to admit that I am writing this review because a «bad» incident occored, but I am giving 5 stars as I am impressed with the Rexall management how they looked into my incident quickly, and it’s resolved within 24 hours. I was very upset to start with but I am no longer upset also I am quite impressed by Rexall’s corporate culture and employee standards.
This all happened on Thanks Giving Day evening my bf wanted some gummies. He insised going to Rexall even though I wanted to go to Shoppers. We went to Rexall anyways, and at check out, he asked for a plastic bag for the two packs of gummies. The employee ignored him, so he asked again, n the employee grunted at him had to wait for transation to go through first. Then she passive agreesively THREW a bag at him, he was bit thrown off by that but didnt react to it. So he asked:“Can u pack the gummies for me?” Then next thing I heard was :“Do you want me to polish your shoes and wipe your ass too?” «Excuse me!!! What did you say!!! Ask for your manager, I NEED TO speak to your manager!» I was in disabelieve of what I heard first till I witnessed my bf’s reaction of shock that I realized she really said that. And omg that’s rude! As manager wasn’t immediately available, I confront the woman:“What is wrong with you! I feel sorry for you treating ppl like that!” She looked at my face n said in cold voice :“Make sure you get checked up, you are obviousely mentally ill.” Then she went to group of customers who were lining up telling ppl that we were giving her hard time for no good reason. Shocked! Hurt! Insulted! Humiliated! Extremely Angry! and Confused are exact feelings going through my mind, as we were trying to process what happened and making sense of what did we do to trigger her react so strongly over my bf asking for a plastic bag for gummies quietly, we really just confused and did not know what to do since it was so unforeseen and sudden. The manager came and the employee denied everything flat out. I tried to explain to the manager what happened, the employee cut me off and told my bf in front of assistant manager :“make sure get her check up, she has mental issues!” My bf just lost it at time seeing me being treated that way, we walked out of store as we couldnt take it any more.
I made formal complaint to Rexall customer service when I got back. I tried to present what happened when my memory still fresh in order to describe everything accurately. I also made a phone call when I woke up and complained to customer service. 1 hour later the store manager Danny called me back and sincerely apologized for what happened to us last night. My anger and hurt just melt away. Danny reviewed incident with assistant manager and told me the employee was no longer working for the company that the company wouldnt tallorate such behavior towards customers. He also invited us to come back to store and offering us a small gift card for appreciation.
I feel bad that the employee lost her job over this or maybe she did not want to admit guilt that she walked out of her job, but I think she was a fully bully she wasn’t happy herself so something maybe tipped off when my bf asked her for a bag for two packs of gummies. Maybe she over worked on Thanks Giving Day which seemed short staffed at store. What me and my bf experienced was nearly traumatizing. However, I am just as impressed that the Rexall Customer Service listened to my phone call carefully and made me feel welcome, they effectively pass the concern to higher rank management and also the management took it serioiusly to make me feel welcome again. I told them on the phone I am going back there tonight.
Yes, its okay problems happen, but lets resolve it effectively! I love their corporate culture, 5 stars is what they deserve. The Manager Danny and assistant manager Alex are really nice, reasonable and professional. Thank you so much! Good management keep customers coming back!

Am I the kind of person that reviews drugstores? REXALL, what have you made me into?
Moving on from my personal crisis —
This location is sick.
It’s a double storey expedition with meds and prescriptions located upstairs whilst beauty and household goods are downstairs. The store is clean and tidy.
What inches this review into the five star bracket are the staff. They are so cheery, beyond helpful and kind. If they don’t carry it, they will tell you where to find it.
And of course, all their coupons and deals. The check-​out lady refused to let me pay until I went and got a $ 5 off coupon. On my receipt was another $ 5 off coupon!
Really, why go elsewhere?

WOW — finally something pretty gets built at Spadina and College. Clearly the area is starting to gentrify. Firstly, this a double decker Rexall that is open 24 hours! It is really beautiful inside and out. The staff are nothing but friendly. There is a great food selection downstairs that is not over priced like at 711 across the street. For instance, milk is $ 3.97. That’s really reasonable compared to what you pay in the general area.
The pharmacist is super friendly and helpful. She helped me pick out a gel for my sore joints and was really great to speak with.
This is a great addition to the area and I’m really happy it has opened up.

Lovely new Rexall on College and Spadina. This will definitely be a rival to my usual Queen West Shoppers!
Downstairs has some fresh food, chocolate, cosmetics, a huge selection of nail polishes and some hair products. The food section had a lot of gluten free baking products which you don’t find everywhere. The pharmacy is upstairs (via escalator) and has a large drugstore section with all your usual needs, a sitting area and blood pressure checking machine (my favourite!) in the corner. I chatted to the pharmacist when I was in yesterday and she was enormously friendly and welcoming. She’d almost make you feel better before even giving you the prescription.
Major bonus? It’s 24 hours. Woohoo!