RBC Royal Bank

I applied for a credit card at a conference and it was shipped to this local branch. I never received a call that it was ready for pick up. I called card services about a month later to find out that he card was destroyed at the branch and it needed to be reissued. I was upset at that time and I told them to call my cell once it arrives at the branch again. The rep told me that it would take 3 – 5 business days. I waited for 2 weeks and I called again to inquire on the status of the card. Indeed, it arrived again and they did not call me again! Very frustrating service!
To me, if I am applying for a new product, they should ensure that they provide quality service. It’s in their best interest to get that card into my hands as soon as possible.
The reps at their central call centre were very helpful but be weary about the branch.

So moving to Toronto has been sort of overwhelming for me. I settled on RBC because of the fee free student account and when I first got there I was a bit nervous about the whole process but when I started talking to people there I was sort of floored by how nice everyone was. And the next time I went back to make a deposit the guy I worked with previously was there and he remembered everything we talked about. It was really nice to see that in such a big city you can still get that neighbourhood feel.