RBC Royal Bank

THIS BANK IS A JOKE!!!
No one seems too informed on anything that’s directly related to banking or their jobs which confuses and angers me at the same time. Not sure what’s going on, but I keep getting spoon fed bits and pieces of information, while being promised the world so i can add more features to my account, which I later find out isn’t even applicable to me. If you are American and working here in Toronto, I would recommend you NOT use this bank! They promise everything as if it can happen without issues, but you’ll run into problem after problem. I set this account up on July 14^th when I arrived here, and on Aug 11^th, I still can’t transfer money to my «Virtual US RBC» account and when I call the bank on both US and Canada sides it doesn’t exist. I’ve also been into the bank 5 times with no resolve; which has been even more frustrating.

They have the worst customer service ever .also the person who open my account for me have attitude .i wasn’t happy at all

So I booked an appointment for today almost a month ago with a RBC rep on the telephone. Showed up today for my 9:30 am appointment and my branch had no record of this appointment. I was about to get grumpy because we are coming down to the wire to make my RSP contributions; I know, my bad for procrastinating. Anyway, everyone was great and I managed to see an investment specialist right away. They were also very accommodating with my service dog who was with me. I know it should be a given, but believe me, it isn’t. I dealt with three different employees at the branch and everyone was so helpful and pleasant. It almost makes me sad that I do most of my transactions online.

This RBC branch has a bank concierge, and she remembered my name the next day. She remembered my name!