RBC Royal Bank

Cold, dispassionate service from the rottenest bank in Canada.
A Royal Fiasco, always.
Many better banks in Canada. This is the Stephen Harper of banks.

It is a bank and it is the main branch. The main floor has over 10 banking service counters. When I am the next in line to be serviced, I always have to keep looking to the right and to the very far left end just to keep an eye the whole time to know when I am called next to the service counter. Some bank representatives at the far end need to walk all the way to the lineup entrance to grab the customers because we are never able to notice which counter is available most of the time. Why don’t they install the indication light so as to make the service more efficient?

I am a military spouse. When I first started with RBC, I believed they were a bank about the people. I was wrong!!! Our family has been posted 2 times in less than a year, and faced $ 12,000 in penalty charges. When I found out that TD and BMO don’t charge penalties to military who are posted, I took that information to RBC and asked if they could match it. Their comment was «it’s the military’s business for posting you and not ours, we will not pay any penalties, let alone the military’s». I mentioned that my husband has served for almost 20 years and willing to give his life, yet you won’t help a family in need. Unfortunately they said NO!!!
I DON’T RECOMMEND RBC

Very inferior service. This rating is based on 3 years of service.
1. After opening account, I had to request credit and debit card 3 times. With the exception of 3^rd time, each previous time there was no record that requests where made. However, 2 chequing and 2 tfsa accounts were opened, I am thinking by mistake instead of credit card requests.
2. Once when traveling, I went to pay and was told the card was declined. I placed call to RBC and was told that due to security breach card was cancelled. Even though that morning I received a marketing call from RBC, nobody from RBC called to tell me that the card is being cancelled. They also told me that I did not have an option of picking up a replacement card at my travel location even though there is a branch there.
3. When going through mortgage process, the bank rep — Betty Diotte was very disorganized and panicy. Despite having all the information well in advance, I was informed that mortgage will not be processed by closing date but within a few days after that. I switched to another company and closed with no issues by closing date. RBC mortgage rep kept calling to ask why I switched and despite me explaining, kept pressing me to return to RBC mortgage. At one point Betty even called my real estate agent to see if the agent could get me to switch back. Betty was informed by the agent this is unethical and considered breach of privacy to do this without my permission.
4. Since I don’t get paper statements, I don’t get cancelled checks. If I need a copy of cancelled check, the back has to MAIL them which takes at least 1 full business day to mail. This information I was informed is not available any other way. Considering other places offer pick up or can attached to secure electronic message within hours — it is embarrasing that one of the largest banks in Canada doesn’t have such resources.
5. As a general rule, the tellers in the bank are not privacy conscience and frequently disclosure private information loud enough for other customers to hear. I would not expect this from any professional business but even less so from such a big entity.
Overall, very negative experience. Occasionally, I meet a nice and helpful teller that softens the experience, but that’s far and in between. Since joining RBC, I have specifically recommeneded coleagues and friends to join other banks. Word of month!

CEO Nixon’s letter to Canadians is insulting and a travesty. It deserves to be enshrined as a model in business communications classes. It’s that bad! After being caught in the process of shipping Canadian jobs to India he waits four days to respond and ends thanking Canadians for their support, what an outrage.
Since RBC is too big to say they made a mistake. Let’s make them smaller.

I shouldn’t Unilocal when I’m angry but the Royal Bank has angered me deeply for about 10 years now… ever since I signed a student loan with them. Here goes nothing!
I thought I’d be proud of myself when I finally paid the entire remainder off in July. It hurt the bank account a little but I was relieved never to have to get one of their BS letters or phone calls again.
Or so I thought.
Fast forward 4 months after I sent the final cheque. Low and behold a letter in the mail threatening a collections agency over $ 70.
I called immediately. I mean, you’ve gotta be f-​ing kidding me, right? I had thought for months that this was a done deal!
The chick was so rude on the phone I couldn’t believe it. Maybe it was the language barrier (I clicked one for English but this gal was HORRIBLE) but she then proceeded to lie about phone calls, letters, etc. I did something I hardly do… I not only raised my voice, but I also slammed the phone down on her. If I hadn’t I would have said things my momma wouldn’t be proud of.
She states that they’ve been calling and writing. No. I think I would have noticed that, since I had apparently paid off the loan in full. She made up a bunch of BS about exchange rates (can we please just go back to the good ‘ol days???) and that I’m accruing a debt of a whopping 5 cents/​day in interest .
You’d think they would have said something when I sent the check to pay the entire amount off in full but no.
That’s their scam.
Over the past 10 years they’ve repeatedly lost stacks of post dated checks (even one’s tracked by Fed Ex), lost school documents and now in the end, they’re just making shit up to get a measly $ 70 more out of me.
I stewed about it a while but ended up sending the money along with a very unpleasant note. I’m torn on this cuz I pride myself as an honest person but I should have done what so many others do and just not bothered to pay a cent of the thing in the first place. That’s what you get for being honest, peeps — you end up paying for it! And with Royal Bank, again and again!
If I ever move back to Canada there’s no way I’d do business with this joke of an organization.

I can easily get my banking done on my lunch hour, which is no easy feat. I cashed a government cheque and divided it between getting cash back and deposting into various accounts. The entire process took around 16 minutes! It could be because it’s so big and they staff enough tellers to deal with the rush. Whatever the reason, it’s my RBC of choice. Also, since the whole building is RBC, there are ATMS all over, including in the underground PATH. Extremely convenient.