Pizza Pizza

Came here for the $ 4+tax lunch special, and got my pizza + fries + can of pop. It was a nice amount of calories to keep me energized for a long afternoon, and surprisingly cheaper than your typical burger combos at McDonald’s etc.

Was in a hurry and this place was close so I dropped in for a slice. But after seeing chili on the menu I decided to give that a try. I love chili, the hotter the better… up to a point of course. This chili was not hot at all, but it was good tasting and filling.
I could see ordering it again.

What a lousy experience! Around Dec 2014, I was tired and hungry on this night so I opted for an extra large 2 topping pizza with a dipping sauce. I ordered over the phone and picked it up. The cashier didn’t give me a receipt (which seems to be a trend at most stores since it has an online survey for free items). When I tried the pizza at home it was awful; very dry and there was barely any sauce on it. I even tried a slice from another side and it tasted like dry bread and cheese. The pizza crust looked cardboard thin. I phoned Pizza Pizza and the customer service rep offered me a free replacement pizza.
And so I spent my time and gas driving back to the store around 11pm on a cold night. I told the cashier that I had come to pick up my replacement pizza (which I had never done before at this location). Some guy in a black shirt, who I assume was the manager, walked to the counter with another employee and in front of everyone said to me that this was the last time that he was giving this (replacement pizza) to me and that if I have any problem I should come to them first instead of calling Pizza Pizza.
I tried to explain that I don’t live near the store (and I don’t have their individual store phone number). He went on to ask me what was wrong with the first pizza and when I said that there was barely any sauce, he gave me a strange look like I was there to scam them for free pizzas. Then he proceeded to tell me that he preferred if I would have brought the first pizza back. I was too tired to argue and took the replacement pizza and left. Not a single apology for the inconvenience and the manager only cared about his store rather than his customers. The replacement was only slightly better with a little more sauce, but still not up to standards (I’ve been a Pizza Pizza customer since 1994).
I felt very offended with the rude and unprofessional treatment, and what the manager said and did was against their policy. I must have been coming to this location for at least 10 years. I would always recommend this place to family and friends and give them good reviews/​ratings when filling in the Pizza Pizza online survey. Of course, I called Pizza Pizza the next morning and explained what had happened. But Pizza Pizza doesn’t really seem to do much to follow up with their customers and actually resolve problems.