Pink Tartan

I had as bad of an experience dealing with this company as everyone else, although I am writing regarding their online site & headquarters and as an international customer in the US.
Contrary to expectations, they run like a rinky dink company, barely responding to e-​mail or phone inquiries. They seem to have no idea whether or not their items are in stock, canceling orders after you discuss the items with them and check out.
They supposedly accept several different types of credit cards, except when you try to check out, error messages pop up, making you panic about fraud and charge issues. They are unresponsive for days, then just tell you to use a Visa.
They never mention that there is actually a foreign transaction fee to you for using a credit card, which could be avoided by using PayPal. You have no forewarning because the entire process is in US dollars, and there is no indication that they will be charging you in Canadian currency. If you say something to pink tartan about it, «that is between you and your credit card company» and doesn’t concern pink tartan.
Then there is the matter of how they ship packages. They only warn their customers in Canada that they must sign for their package in-​person, no other choice. BUT this policy ends up applying to US customers as well. If you don’t accept at your door within 3 tries, pink tartan’s answer is they «don’t know what they will do with the package.» If it is so expensive that you insist I sign for it in person, then how do you think it’s acceptable to tell me you may take back the shipment and keep my money? Is that how you treat customers?
What I did was research and hear from the shipping company that if pink tartan calls them, they can change the signature requirement. I talked to someone at pink tartan, she thankfully agreed to call. 30 minutes later, she called me on 3-​way with the shipping company to «prove this can’t be done and to prove she’s been on the phone for HOURS, HOURS! trying to help me. I looked repeatedly at my phone timestamps, and this just isn’t the case. Also, isn’t this a normal part of customer service duties?
After all of that, they have made no amendments to their website problems, added no disclaimers. Great company you have there; I can tell you plan to get far with it…

If you live in the US please beware of this company. I ordered a sweater from the website. Cardigan with a silk checked back and a ‘fine merino wool’ front. Shortly after I placed the order, and I mean very shortly, my phone rang. It was an associate from Pink Tartan. She was calling to let me know that the item was just placed on sale and would I like to cancel and reorder under the new price. So I did. FYI shipping from Canada added $ 30 to the order, but what the heck I was getting a great deal, right? The item arrived with a letter informing me that sale items could not be returned. How convenient because the sweater that had been advertised as ‘fine merino wool’ was identified as ‘cotton’ on the invoice. I immediately did take it to UPS for return to the address on the invoice, a Canadian address. I have few days off and needed to return it sooner than later. I called Pink Tartan and left a message as to why I was making the return and wrote an e-​mail of complaint.
Pink Tartan did call and make the exception for the return, but UPS could not forward to the US shipping address. So guess what? I will get to pay a total of $ 120 in shipping. $ 30 dollars each way. Guess how much the «fine merino wool» sweater was on sale? $ 120!!! Yea!!! for me!

If you want to experience bad service then check out Pink Tartan in Yorkville. Staff appear to be poorly trained in the art of customer service. Why else would I have to track down and ask for assistance. When I finally was able to attract enough attention to ask about a particularly item that unfortunately they did not have in my size. The staff member simply walked away! Nice.