Peter Parvez Custom Made Suit

I have made about 12 shirts from this place. While the quality and make is reasonable, the experience is terrible. The folks have zero attention to detail. The first time I asked for French cuffs and they did not do it. The next time they got shirts made from fabric and color that I did not chose. The third time they got the pocket wrong. All this leads to delays. The guys hardly deliver on the day they promise. The folks seem apologetic and are ready to make corrections but you get tired of the inefficiencies. The owner claims that the shirts are «made in Hong Kong» but I highly doubt it. I am from India and have lived in Bangladesh too and I see that style of tailoring at the place. The guys out there got to up their experience especially as they are serving clients in the Financial District– definitely does not make the cut. A thumbs down to them.

Absolutely horrific experience. They straight-​up lie to your face.
The whole situation is really quite ridiculous. Here are the facts:
1. I was fitted for three shirts (two whites and one blue) in Ottawa on January 17 of last year;
2. I followed up on February 15 asking when the shirts would be ready and was told on February 20 they would arrive the following week;
3. On March 2 I followed up again asking for a status update, and was told they still had not arrived with no explanation offered;
4. On April 12 I followed up again expressing my disappointment that the shirts had not arrived and that you had not followed up with me to explain the delay, or even to apologize for the inconvenience. After more then a week, you replied on April 22 to say that there was a delay with your supplier and then told me to book an appointment to have another fitting;
5. I replied saying that I was not in Ottawa any longer and that I either wanted you to use my measurements from January 17, or refund my order. On May 1 you said you could mail me my order. I replied confirming my mailing address, and that email was never acknowledged by you;
6. At some point in early April I received in the mail a pink shirt. Note that I never ordered a pink shirt; I order two whites and a blue;
7. The same day I called and spoke to Peter Parvez on the phone explaining the situation. I assured me that he would send me my three shirts;
8. On April 16, Peter emailed me to confirm we had spoken on the phone, and said he would «mail my other two shirts in a weeks time.» I replied clarifying that I wasn’t waiting for two shirts, I was waiting for my three shirts;
9. On June 9 you emailed me and said the shirts were ready and I should book an appointment online. I replied that I don’t live in Ottawa any more and that I wanted them mailed to me;
10. That email was not acknowledged, and I followed up on June 13. On June 15 Peter emailed saying he had to make the shirts and he would send them next Friday;
11. On April 17 you emailed me again and said that you had just submitted an order to have the shirts made. I replied with confusion since I had previously been told the shirts had been sent. That email was never acknowledged;
12. On August 29 I emailed to ask for an update. That email was never acknowledged;
13. On November 13 I emailed to ask for an update. That email was never acknowledged;
14. On December 12 I emailed to ask if you planned to acknowledge my repeated emails. On December 13, Peter replied saying I’d have my two shirts by next Friday (never mind the fact that I was waiting for THREE shirts);
15. On December 22, I received an email from Peter asking me to come into the Toronto office to pick up my shirts, despite having never lived in Toronto.
Given that I have lost 30lbs since last January, the custom shirts wouldn’t fit even if they did have them for me.

I’m putting 1 star up because I would not recommend this business to anyone and I know a lot of people will just look at the stars and not read the reviews. The review itself is more important.
Peter has a tiny office that is not meant for tailoring whatsoever. He’s trying to force his circular business into a square box to try to save money and get a good location. In the end, it’s actually worse for him.
I bought two shirts from him, both came back paper thin and feeling cheap. I bought a fall coat from him, same deal. It needed work but Peter insists it looks great. He will say anything to save himself time and costs because he has overloaded himself with clients and spread himself thin. I will trust my tailor when he or she is the first to say «no, not good, it needs adjustments» before I can even say anything about it.
I bought a three-​piece suit from Peter. It was paper thin and feeling ultra cheap. My NAME on the inside of the suit was completely wrong and wasn’t fixed until I pointed it out multiple times. How does this happen? I needed adjustments on the vest and Peter NEVER did it, NEVER communicated that it was still in progress. I’m left wondering and needing to be the one to prompt an update on his end. He is terrible at communicating updates and when suits are ready, meaning you must call them. I decided this was enough.
In the end I paid Peter half the cost of the suit to get a partial refund and to never have to deal with Peter again. He kept the suit for whatever reason. He covered more than his costs, so it doesn’t matter for him. He is just not aware of the importance of client satisfaction at the end of the day. «Hmm, how will this negative client experience impact my business in this day and age if I don’t resolve this?» I don’t think he thinks this through.
Peter is just not aware in the sense that he has zero passion for his work. He does not really care about making his clientele look amazing and spreading his business in that way. I don’t know exactly what kind of veneer he’s trying put on for his own business and his own life, but I really hope he finds his way. He just doesn’t know. He has no eye for aesthetics or fashion. The suit salesman/​consultant should be very well dressed and arguably the best dressed in a room, even if just as an example of how good one can look in a suit and to promote one’s own business.

It’s taken me a year to review these guys, because I didn’t want to down-​vote a business without reflecting. I have encountered the rudest service I’ve ever had from this establishment, and the craftsmanship was flawed — certainly not worth the hundreds of dollars we spent on suits and shirts.
I was part of a big wedding party group. The main proprietor, Parvez, was cordial and polite during the initial measurements — which was quite rushed, we felt. On returning to pick up my suit, I came alone. It was difficult to find their office again on their floor, and when I finally found them, the younger assistant (Asian gent whose name I don’t recall), was surprisingly rude and haughtily commented that I should have checked in with the floor concierge /​front desk first (there was no one there).
Upon delivery of our suits, most of us found them to be ill-​fitting. For my case, my requests for alternations were faced with strong reluctance from Parvez, whose attitude immediately changed from polite to hostile. I insisted on my alterations (wedding was 2 days later), while he commented that my fashion sense was wanting, and that I was ignorant of the ‘latest trends in downtown Toronto’! I was stunned. It was offensive, not to mention besides the point. Our conversation ended with him sternly asking me to leave his office since he hadn’t the time for further discussion on a matter. I walked out with my suit, shocked and in disbelief at this carelessly rough attitude. If the wedding had not been so close to the date, I would not have accepted the suit.
To be fair, the next day (day before wedding), Parvez emailed to apologise for his behaviour — which he attributed to needing time to prep for some appointment the following day. That was it.
The issues with the groom’s tux is another story, which I don’t think I’ll relate here.
I would strongly discourage anyone considering these guys for their tailoring needs. You can spend the same amount of money and even less time for a better suit elsewhere.

Worst experience ever. Avoid these guys at all cost. When complained to their office, got a letter from their legal dept to stop harassing their staff!
Will be forwarding the letter to my lawyers and complaining to BBB

Horrible quality. I purchased three shirts back in early 2014 and now all three are have faded colours, holes, distorted collars.
The first time the size was completely off so Peter readjusted. 4 weeks after, the shirts came in and the shirts fit nicely.
I have owned these shirts just a little over a year (worn once every two weeks) and now all of them are ruined.
Probably the worst place for custom dress shirts.

I didn’t think I could lose at his prices but I also never expected that someone could be so incompetent, disorganized and dishonest.
1) After losing one shirt for the 3^rd time he agreed to refund my money. However, he never did and then stopped replying. Luckily I paid by credit card and they did it for me. I think he stopped accepting credit cards now. Wonder why…
2) The fits were inconsistent. 3 of the shirts were almost unwearable
3) Some of the orders needed to be tailored multiple times. Not unusual for made to measure clothing. However, the reason were ridiculous. They completely messed up the tailoring. e.g. shortening measurements when they should have been lengthening them.
4) He lost multiple orders which then meant I had to take the time to come in and reorder them a few times.
5) It took forever for some orders to arrive. I waited over 3 months for one order. Another order never came.
6) He was completely unapologetic when he made mistakes. It was like he was doing me a favour by agreeing to fix them.
I would have saved a lot of time and money and ended up with better fitting clothes with any other option, even off the rack. Save yourself the headaches and frustration. Go with one of the many other tailors in the area.

Do not waste your time. Terrible experience, the guy just doesn’t care about quality or customer service
When in to have tailored shirts made, here’s my timeline.
Fitting Apt #1 — Waiting in the lobby of First Canadian, «Peter» tell me he’ll be down in a minute to bring me to his shop. 15 mins later he takes me to his «shop”(a small office) and takes about 5 mins to measure.
Pick-​up Apt #1 — I receive a notice that my shirts are ready for pick-​up. I make an apt to try-​on. Since the office is in a restricted area, I call Peter and tell him I’m at the doors and ask if he could let me in… he say «sure sure I come». 5−10mins later he is not at the door, his office is merely 10 meters from this door. At that time, another individual walks out the door and I walk on in. I approach Pete’s office and the guy has his eyes closed leaning back in his chair relaxing. No f*ckin worry in the world right Pete!
To top it off the shirt didn’t fit, not even close. He measures again and remarkably he was grossly miss-​measured in all areas by several inches! He openly admitted to this. I guess that quick 5 min measuring doesnt do the job, who would have guessed!
He lets me know he’ll call when ready
Pick up #2 — Weeks go by with no contact. I call once, no answer. I call again, says they will check and call back tues. So I call tues, Peter the Great answers and says oh yes we have it. I ask Pete, when were you planning on letting me know. it has now been 2 months? He had no reply.
I go and pick up my finished (double) measured shirts, they must be right this time, he measured twice! No chance. Again — tight around the chest, arms a few inches short, just terrible. The quality was terrible, felt like plastic. I demanded he return my money and he did.
Complete waste of time.

I purchased the 3 shirt deal for $ 139 via Groupon. I see there are a number of negative reviews but I haven’t experienced any issues with my purchase. What I will say is that I was a little bit disappointed that I had to pay extra for the wrinkle free fabrics (silk/​cotton blend) and to have a monogram on the shirt sleeve (something I wouldn’t have to pay for at Indochino). Other then that, the shirts came out well and the measurements were correct… I guess it helped that I wore a made to measure shirt to the fitting so it was pretty straight forward.
It has been 2 months since I received the shirts — so far they have been serving me well and I don’t have any complaints.

Don’t waste your time or money. First, If you don’t live downtown you’re going to soend 20 – 30 to park, just so you can go up to the 40^th floor of an office building into a tiny room. This place is not a real tailor. For the price you paid they’ll show you two small books of fabrics, then they’ll have other choices that they charge more for. I bought three shirts and they all came back with the wrong measurements and horrible quality material. Complete waste of time and money.

There are times where the experience is so good you write a review. This is the opposite of those times. Do NOT, for any reason, buy a suit or shirt from Peter Parvez, EVER!
I arrived to pick up my suit after months of errors and back and forth (I’m very patient and frankly curious about how it would play out). This was at the local alteration place as I was fed up with the shipped out alteration mistakes and wouldn’t have it anymore. The tailor that did the alterations did a fantastic job after one fitting. Why not just use this guy?! Turns out they have. BUT, they did not pay for the services and have not been answering calls to pay. My suit could not be picked up!!! A call to the salesperson (who is a good guy and deserves a better job) resolved it after he paid from his own pocket and apologized repeatedly. Ordeal over.

Peter and his staff were welcoming when I walked in to get shirts stitched. I got some whites and some patterned shirts and am definitely satisfied with both the quality and tailoring of the fabric. Particular details like cut-​away collars, round/​french cuffs were well taken care off and I am quite satisfied with the overall quality through and through for the price paid. My next step would be to get a custom suit made as I was impressed with the selection of fabrics.
Easily accessible for anyone who works in the downtown Toronto area.

This review is specific to the Calgary, Alberta location as it is the only one I have experienced.
The complete and utter lack of expertise, listening skills and overall care at Peter Parvez provided me a suit that I am unlikely to ever wear. From getting the initial measurements entirely wrong, to the additional 2 attempts at measuring and sending back for further tailoring, to trying to convince me that its the ‘new business trend’ to have a long jacket, I can’t help but feel these guys were just trying to get me out the door and lock it as quick as possible. What I’m left with are a pair of pants so tight in the upper leg and crotch area that sitting down, or walking with a full stride are luxuries I can only dream of. The trench coat length jacket should come in handy to cover my ass when I inevitable rip the pants the first time I run for the elevator.
To top it off, I wrote a personal email to Peter Parvez because I wanted to provide him an opportunity to explain if this just poor customer service in his Calgary location, or overall poor tailoring. Up to this point it has been 5 weeks with no response to that email. I think its safe to say this is not where you should find your next suit.

Poor customer service! He should learn to smile when first greeting a consumer willing to seek out his service and hand over their hard earned cash.
Also, one of my order was not completed… he mentioned that they ran out of the fabric. Yet, he hid not pick up the phone to tell me this or send a simple email which would have given me the opportunity to come by the next day (or same day since I work in the area) and choose a different fabric.
Compared to other tailors I have used, the quality of his product and overall customer service ranks near the bottom.

I purchase three custom shirts from Peter, all the shirts fit terribly! Off the rack shirts fit so much better then what he produced. Also his customer service was brutal, I would never go back to him.

I bought 3 custom shirts from Peter Parvez using a groupon.
Two shirts arrived correctly, the third came back with a completely different fabric colour than what I ordered. Luckily I took a picture of the fabric colours when I made my selection and requested the correct shirt to be exchanged. The tailor has not responded since I made my requests and I’ve wasted my time trying to find him at his location… he is also not responded to my messages. The error occured almost 10 weeks ago and I still haven’t received the correct shirt.
As far as quality goes, the shirt is ok. It’s not quite long enough and the fabric is rough. For about the same price, Empire Customs has came back to me with a higher quality fit and shirt in the past. I will not be using Parvez again, especially since I was charged extra for any customizations that other tailors do for free.

Poor quality of customer service, unprofessional, and unethical as a business owner. I can firmly say that I’ll never buy clothing from Peter Parvez again.
I purchased a Groupon a little while back and decided to get a unique inner lining on my suit for an extra fee. Not only did I NOT get the lining as requested, I was also not refunded the money in return after promised I would see the refund back on my credit card. I made several attempts to contact the owner, but have been brushed aside after several attempts.
Regarding the clothing I received, the quality advertised was most definitely misleading.
I would expect more from a business professional, especially when attempting to spread business potential to other city’s. Trying to make a quick buck off Groupon while engaging in unethical behavior is not how we do business in Canada, eventually it will catch up to you.

I had a custom suit made, as well as three shirts. Both were done through the Groupon deal. I ended up paying $ 600 for the suit and $ 160 for three shirts. It’s a reasonable price, but in the end, I was most disappointed because I don’t think the product was delivered as advertised.
Service is good, though the employees and Peter are a little dispassionate. You make an appointment, you come in for a fitting, and if there are any other alterations that need to be made, he will do them at no extra cost. FYI, tailoring a suit runs anywhere from $ 80 to $ 120, depending on how much you do to it.
However, corners were cut:
1. The suit was advertised as bespoke. I thought that’s what I’d get seeing the images for fittings on his website. The suit is actually made-​to-​measure, meaning he takes measurements and sends them off to somewhere in China. He said Shanghai. I recently had 2 suits and 5 shirts made in Shenzhen, China for a total of $ 500.
2. The shirts were advertised as doubleply 100% cotton, but I don’t think they are based on the feel of the material. It’s too plastick-​y to be all cotton. I had someone else feel the shirt — she works as a clothing buyer — and she agreed. It’s a rayon or polyester blend.
3. The suit material is thin. Canvas is fused. Upsold on small detailing features like stitching along the lapel and the lining, neither of which should cost more. This one is my fault — I should have negotiated more aggressively — but buyer beware.
I thought I was getting a great deal. The Groupon ad said you’d get a $ 1250 bespoke suit for only $ 500. But in the end, it’s probably worth less than what you paid for. I had an Indochino suit of comparable quality made for $ 200 + $ 120 alterations = $ 320 during a sale. I don’t think I’ll return to Peter. May try Proper Cloth or Surmesur next.

Plutôt que de vous acheter un costume dans une des grandes enseignes de la ville ou la moitié du prix va vers leur loyer, pourquoi né pas prendre rendez-​vous chez Peter Parvez? M Parvez tient sa boutique, tenez-​vous bien, dans un bureau d’un grand immeuble du quartier financier.
Entre deux bureaux de comptables ou d’avocats, vous serez aimablement accueillis pour votre session de relevés impériaux tout en pouces et en pieds: comprenez qu’on vous mesurera pour une découpe sur mesure.
De très nombreux échantillons sont à votre disposition avec des tissus réalisés par les plus grands noms. Le résultat: impeccable et professionnel avec un prix lui aussi sur mesure !

Bought custom shirts and suits through Peter — his products are excellent and well worth the price (especially when found on Teambuy), but there were some significant hiccups in administration (e.g. wrong shirt material, suit wasn’t on location for pick-​up) that Peter eventually accommodated.
P. S. parking can be finicky: garage parking is $ 8 on Saturdays, unless you luck out and find street parking close by (e.g. Adelaide).

Bought 6 custom made shirts through Peter. He is very attentive to detail and makes a great quality product. Shirts arrived faster than expected and they fit great. I would highly recommend Peter for any custom dress shirts or suits.