Pet Valu

This is our local pet store and I’ve been going here for years. The store is large and clean with a great selection of everything for animals. The staff are always helpful and pleasant. The owner is particularly nice and he donates to many local rescues with food donations and also helps with finding homes for rescue dogs and cats. My dog always wants to go in whenever we pass by and it’s hard to get her to understand that they actually have business hours!

The aisles are a good size and there’s lot of selection for both cats and dogs. The store’s always clean!
The staff isn’t always the most helpful, however, when certain items aren’t available on the shelves. We’ve been in numerous times and the dog food that we buy for our pooches is only in stock about 50% of the time… and when it isn’t the staff alternates between «I don’t think we carry that», «It probably wasn’t selling so the owner hasn’t ordered it», or «We’ve never sold that before.»
We try to get the dogs’ food here, first, because it tends to be a bit cheaper than other places in the beaches. If, however, what want isn’t available we’ll wander down to the Dog Market where prices are a bit higher but product more reliably available (and staffed by people who are always eager to re-​order any food for us that isn’t currently in stock).

This Pet Valu location is the largest I’ve seen so far. The store itself is extremely well organized. It was basically sparkling. They have a huge selection of pet products but that’s where the good stuff ends.
An employee came to greet me when I came in but she ran right to chatting with her coworker at the back right after. Granted she always came to the cashier when a customer was waiting so I’ll give them that much.
They sell live animals at this location which I thought was strange (never seen live pets at Pet Valu before). They had a very small selective of a few birds, a couple gerbils and a dwarf hamster, and some fishes. But I have to say the bird cages were extremely gross. There was so much old bird seed and poop caked on at the bottom. It looked like it had not been cleaned in years and I feel bad for the animals. One of the gerbils had a wheel that fell over (which I pointed out to the employee) but she kind of disregarded it rather than to fix it. I don’t really trust that the animals are well taken care of at this store.
I probably won’t be coming back to this location.

When this place opened up I thought great, very convenient and I found they have a wide variety of items. I have to say they unless it’s changed I found the staff not that good. I was ignored once in the store while 2 staff members chatted and another time the only employee working was at the back of the store with another customer looking at something for almost 20 minutes and never even acknowledged people at the cash register.
I haven’t gone back but you never know, I might give them another chance

Great store and made so much better after the renovations. The aisles are wider and it’s easier now to browse the store.
The prices are good, selection is good and the staff working there is super friendly.

Really big store with friendly staff. The self serve dog wash is awesome!

The service is fantastic and the selection is huge. The store is a lot larger than it looks from the street.

I like Pet Valu (or «Pet Valloo», as my friend calls it) because, unlike a couple of well known chains in the city, they don’t sell animals. (Before buying an animal from a pet store, Google that store’s name, plus the word «cruelty» or «abuse».)
They also always have the brand of raw food we feed our dog. The staff is friendly, and even though the store isn’t cavernous, they have a good selection of anything you might need for your pet.