Passport Canada

In and out in about 40 minutes! This is the way life should be! Friendly, informative staff and tons of seating available. Many agents working so the wait was hardly a wait at all! I noticed that individual passports seemed to get called up faster than those who seemed complicated, but then again it seems the number system is somewhat randomized. There were plenty of people on hand to assist the elderly and those who didn’t speak English well. Strict no food or drink policy so many people had to leave their coffees with the security guard. Will definitely come here again when it’s renewal time.

I, unlike the others, did not have a good experience here. I went and came back to this place three times in one day because I kept getting wrong information. For example, they insisted that I had to change my name on my driver’s license and health card so it would match the birth certificate and it turned out that it wasn’t true (after I went to change it!), Secondly they called my number and I went to the kiosk and they said it was too late. Two of the four attendants were nice, though.

Came here yesterday around 9:00am very quick service we were in and out within ½ hour. I definitely thought I’d be waiting hours!

Like everyone here, I was completely pleasantly surprised how efficient the whole experience was!
Lined up to get a number, which was faster than most McD lines. The lady behind the counter was a beast… she worked two counters at once, jumping from side to side to verify that people have brought the appropriate documentation.
Waited about 15 minutes to be called up. And the service person was amazingly friendly, asking where I was going to travel to and took a genuine interest as to what I was doing. Not sure I could be that friendly after a day of dealing with person after person after person.
Now if my local driver licensing office could be this good too!

Very efficient fast and friendly service. Took me 8 min or less the entire process. Thursday morning around 10:40. No line to get my number. I came with photo and filled application (I filled it up at home, that was easy).
Thank you!

In & out in 20 minutes. Friendly, happy sevice agent. A government office that’s a pleasure to deal with.

There you are, booking your next flight and you see the warning at the bottom of your airline’s confirmation emails ‘Verify your passport expiry date’ and you think to yourself «yep, it’s all good, don’t need to check that.»
That’s what I kept telling myself: «I’ve got this — I’ve been traveling for years!» And then BAM! It’s 1:40pm on the Friday before my flight out to Europe on Sunday. I’m at home. And yes, I’ve just realized that my passport is about to expire and there’s no way my airline’s going to let me fly.
I arrived at the Victoria Street passport canada office at 2:30, it took me a while to fill out the form, got a number and then ran downstairs to get my photos taken (there’s a little convenience store right downstairs that does passport photos in less than 5 minutes.) Then I waited — I don’t remember how long… that was all a blur. By 3:25pm I had submitted my application and paid (for the urgent service — you can do this if you can prove that you’ve got a flight booked.) I thought to myself: «This is it. I’m going to have rebook my flight.» But no, the guy told me to go wait in the pick-​up area around 4pm. And so there I was at 4pm in the pick-​up area and lo and behold so was my new passport.
I’m amazed at how efficient they were are getting my renewal processed so quickly. Also, the guy who helped me was really friendly and helpful. Awesome!

Very positive experience at this location.
Went on a Wednesday at 1:15 (just after lunch hour) and on a Thursday at 10:30 (apprehending the first wave to be done and over with) and my calculations paid off!
On Wednesday I had 2 people in front of me and was called to the wicket in 10 mins. About 10 of the counters were open.
I had to go on the second day because I forgot to get a document for my son and hence wasn’t able to apply for his passport the day before. I was given a slip which would put me ahead in the line and I was called in 5 mins.
On both days there was hardly a crowd. It was creepily empty on Thursday.
The people there are nice and helpful. Photos attached. Wednesdays and Thursdays after 10:30 am and after 1:00 pm are the most relaxed. You may want to go then.

Super fast considering how packed it is. Service rep was very friendly and took care of us with no hassle.
Just make sure you keep your eye on the ticket timer because they dont usually call out ticket numbers and you could easily miss your turn!

Firstly, I went to this location on a Thursday morning for a passport renewal around 9:30, after reading reviews on here that said there’s a line if you get there early. They checked my passport photos and form before I got my number. The line at the door was short and I was seated by 9:35. It was very full, there were not enough chairs for everyone in the room. I waited until 10:30 before my number was called, and just as I was about to pay (my card was in the machine) the woman told me I was actually 15 at the time of my last passport and I didn’t qualify for the renewal, I had to go get a full 3 page application. Granted, it was my fault for not realizing that if you counted the years I’d be 16, but it didn’t click that my first passport was issued in April 2010, when I turned 16 in December of 2010. I walked out by about 10:45, I just wish that they’d checked the dates and told me this when they looked over the forms BEFORE I waited for over an hour.
Nevertheless, I went and filled out the 3 page application and was back there this morning (Monday). I arrived with my callback slip in hand (if, like me, you went there and for some reason were rejected they give you a slip which lets you go into a faster «B» lineup). I knew they opened at 8, so this time I arrived at 7:13. There were about 8 people in front of me, and by 7:40 there was a good 20 – 25 people in line. They let us into the building shortly before 8 (yes, you wait outside until then, so please if you’re going early dress appropriately, learn from all of my mistakes here), and we walked peacefully up the stairs so that the line didn’t get jumbled by using the elevators. I was about 8 people back in line, and as we waited for the doors to the office to open, the security guard asked if anyone had a call-​back slip. I got to skip to the front of the line and was the first one to get a number (THANK GOODNESS). Out by 8:07 and on my merry way. I preferred waiting in the cold for 45 minutes but knowing I’d get out of there ASAP than waiting in the room like my first visit, staring blankly at the numbers until your eyes go funny (***if you miss your number, you have to go get a new one, and the time the number flashes is very brief if you’re not paying attention***)
I’d give 1 – 2 stars for my first visit but 4 – 5 for my second, which averages out to 3-​ish.
Like is written many times on here, service moves quickly and for the amount of people that come, but if you’re trying to get everything done before work, come at a ridiculous time like 7:13 and you’ll be out of there in no time. As I left at 8:07 today, the line up was still out the door but many booths were open and servicing people. I was definitely the first one out of there though. It’s even faster if you just have the simplified renewal as opposed to the full 3 page application. Triple check that you have all of your documents signed and ready to go and your life will be easier. Happy passport-​ing! :)

Going to keep it short and sweet. I was very suprized in the great serivce and quickness of this location! I had my passport processed in Whibty but I went to this location with my boyfriend to get his completed. They were very efficient and pleasent to deal with! Not going for the full 5 stars because getting your passport completed isn’t the most thrilling process.
See you in 10 years Passport Canada!

Amazing, amazing experience. Courteous, professional and FAST.
Visited on ³⁄₃₁. In at 3:10 out by 3:30.

I was completely amazed by how efficient, friendly and fast this Passport Canada office is. I arrived at 8:30 and there was a small line up at the reception area. An employee checked my information and supporting documents, and gave me a ticket.
From that point, I waited approximately 20 minutes before seeing my number on the board. The employee that dealt with me was extremely friendly and pleasant, and made the whole experience an absolute pleasure.
My documents and application form were checked and I was on my way in under 30 minutes with a receipt for pick up in my hand. That’s less than an hour in total from start to finish!
As this was my first Canadian passport application, I really wasn’t sure what to expect. To say that I was blown away with their excellent service is an understatement. 5 stars without a doubt!
Tip: It seems that everyone tries to get there as soon as the office opens. I would suggest arriving a little later than 8:00, say 8:30 or so. That way the initial line has been cleared.

I’m surprising myself with giving a 5 star review but based on my experience it was just that.
Initially I came on a Tuesday at 1130am and it was packed, all seats were taken up and some people were standing. The line to get a number was about 10 people which seemed to be moving quick. Overall it looked like an 1 hour+ wait so I decided to come back earlier the next day.
Came back on Wed at 7:59am (opens at 8am) and there was about 15 – 20 people in line already. Doors opened promptly at 8am. Line moved quick and I got my number in 5 mins, I was extra impressed that the initial person checked all my documents and pictures to ensure they were to standard instead of me waiting and getting rejected by the final person. 14 mins later my number came up on the ticker and 2 mins later I was done. All in all, I was in and out in 21 mins, wow!
However I did fill out all the documents in advance and read and re-​read all the instructions just to be sure (completing a first time pp for my daughter).
Service was courteous and helpful even in the early morning. PP was to be mailed to me by Jan 23 which is quicker than I had thought it would be.
Only tip I would say is go early if you don’t want to wait and keep an eye on the ticker. I was surfing on my phone and glancing at the ticker every so often, I saw my number pop up but I had thought it needed to start flashing before I could approach the counter however my number simply disappeared from the ticker altogether. So it is very possible that if you’re not paying attention to the ticker, your number could show up and pass very quickly and you would not even know it.

I must say that I’m fairly shocked to see all the positive reviews for this Passport Canada location as I pretty much assumed that everyone has nothing but negative things to say about, well, pretty much any government service. But if I’m to chime in, I had no complaints whatsoever and will definitely go here again… in five years.
Part of the reason I went here was to avoid the hassle of having to take any time off from work, so I thought that if I get in right when they open at 8:00 AM, I should be in and out, right? Well, not quite. Seems as though I wasn’t the only one with that bright idea and when I got there at 8:02, there was already quite the lineup at the check-​in or whatever you want to call it. But it moved pretty quickly, I got my number, was out of there by about 8:35 and made it to work with time to spare. So I guess it’s a decent enough place. The guy who gave me my number also ended up being the guy I saw to get my passport (I guess they switch tasks frequently to break up the monotony) and he was helpful and as friendly as you could ever hope a government employee to be at 8:00 in the morning. He even let me jump the line when I was on my way out to ask a stupid question that I had forgotten to ask him initially.
So keep up the good work, Service Canada? I guess? Seriously though, there has to be a better way to do all of this. Oh well. Until they get super-​intelligent robots to work for free and man kiosks at every major intersection, I guess we’re stuck with the limited number of human run locations. It could be much worse and that’s not even factoring the good chance that the robots will eventually go berserk.

Arrived at the Passport office, checked in at 10:18 am and was ready to go at 11:03 am today. The waiting room was almost full when I arrived, but since it was a renewal and all required documentation was filled out before arrival, they gave me the fast lane (letter F).
Unfortunately, they only mail to home and not work addresses. To pick up in person, there is an extra charge of $ 20. But pick up date is Oct 24, ahead of the scheduled mail out date (Oct 29). All major credit cards are accepted.

Arrived at 9.05am with 17 people ahead of me in my section (letter A). Was done by 10am. Efficient, friendly and hassle free!

Hey? Where are all the other REAL! THE BAD reviews ?
— the ones that did not go smoothly or fast ?
Have they been taken down by the government elves? My experience, was rather awful, back and forth, on behalf of my 94 year old mother !!! .
Meeting there with two supervisors of passport ofice and also their front, line staff. Supervisors that did not know their facts and sent me on a very ! unnecessary extra step!
they told me, I needed then to go to another government office OHIP.
As the passport two supervisors said my mother’s OHIP card was not valid ?
— Off — I go to another long line up at OHIP, and get to see a supervisor there. —-who gives me more paper work to prove to passport people that her OHIP card is, yes! — 110% valid!
Wow ! –So unnecessary Yes! –. It could have been avoided .
So now ! it was 3 hours from my day, many line ups, and yes they were nice people,
BUT! –Hey! — they didn’t know their own rules and did not do their job accurately? For two passport supervisors to not know their own OHIP facts?
OHIP is one of the ID ‘s acceptable.
This clearly! So isnot a OK review !
110%Bad review for the passport office, and their supervisors and front line staff.
BUT!!! Will this even stay up? —will it be removed ???
Are the elves reading it now and planning to remove It? Fast!

I went on a Thursday at 345pm (they close at 430pm). I waited 5 minutes at the line to get a number and after I got my number, it showed up immediately on the flashing board as there was no one ahead of me. They took my old passport and my two photos, my simplified renewal forms. The whole process took 11 minutes. I paid the fee by credit card… and Done! It was wayyyyy tooo quick. Too simple if anything.
It took me longer to find the place (its north of adelaid one street east of Yonge — the office is on the third floor).

Wow, surprisingly fast service. Showed up foolishly close to lunch time. I had everything ready (completed forms, passport photos, etc).
Queued up for 5 mins just to take a number. An agent peruses your application and double-​checks you have your photos and other requirements before handing you a number, thereby saving you the time of having to wait in line for no reason.
After taking a number I had to wait about 20 – 25 minutes. Process was easy, breezy once I approached a counter agent. He quickly reviewed my application and I paid. Took 5 minutes.
Current passport wait time is only 10 business days by mail if you go in person. Not bad!