Noble Trade

I purposely added this company to write a bad review for this place. This place is the apocalypse of bad service. I had to return my furnace from Direct Energy and they directed us to here. We moved our HEAVY furnace into our car took the time to purpously drive down and this is early too as their opening hours are not to accommodate you apparently but only themselves. But to find out from this extremely rude csr that their «guy» for returns is not in and we couldn’t return it. He not only did not give us an alternative way to return it but gave us attitude and ignored us. After asking him multiple times when is the next time to return it he said Monday — Fri at 7 – 3. And not other time. Yes, people don’t need to work to just come to your store! Geez. Now I have a huge furnace sitting in my car and I’m still paying rental for it. Meanwhile, There’s 3 other guys working standing around doing nothing. Is no one else trained to do a return!!!
I guess I could’ve expected this since the first 2 customers he serviced he was already rude and complained in front of the customer that he was only purchasing one item instead of more while rolling his eyes and shaking his head.
Tried calling their head office to file a complaint but of course being directed and bounced from answering machine to machine.