National Car Rental

I have been using National for a couple years now. I had problems with a previous company in the same complex and thought I would try National. GREAT. They did not have afterhours drop off previously and they do now. I LOVE that I can drop the car off when I am at my time and not before they close on Saturday or Sunday. Thank you National. You are always professional, friendly, and you look after me.

Great service every time. The reps are always very friendly, courteous and always professional. If the manager is around, he is always there to ask me how the service has been and my answer is always excellent. I rent there for work all the time and they have always just made it a great experience.

Best rental agency I have ever experienced.
I only use Mid-​Size to Luxury types and the cars are always clean, smell new and in great condition.
Never had technical or customer service issues.
Have been renting there for 3 years already.
Prices are going from reasonable to very expensive, but not very different from other rental locations.
Definitely recommend if you want to have a hassle-​free experience.

I’ve rented from this national location (200 Wellington) since 2012 because it was the closest to my work and easy to pick up. The staff have always been helpful and even helped to apply discount knowing what company I worked for. They also mentioned the Emerald Club which allows me to sign up online and do my bookings with my applied company discounts and bypass counter checks and easily pick up the keys and and drive off. It’s even easier now with the National mobile app that allows me to book without a computer and let’s me see all my past trips and shows my rewards. Whether it’s a one day, two day or weekly rental I always have great experience. I even get upgraded when renting standard rates to Luxury SUV’s at no extra cost. Thank you National staff members at 200 Wellington for making it easy everytime.
Kevin C.

My experience with this National location was more awkward than anything else. I had booked our rental ahead of time but still ended up standing at the counter waiting for service behind a very disorganized family for more than 20 minutes before another employee finally came out to help me. It turned out that because I had booked ahead, I could have headed straight to the garage to pick up the car rather than waiting. I wish they had some signs or something posted so I hadn’t wasted my time.
The car itself was clean and well cared for. It was a 2014 model so it was nice getting to drive something almost brand new. No complaints on this front.
The return process was a little confusing. We drove it back into the same parkade we had started at, following signs posted inside. However once you enter the parkade, there aren’t any more signs. It took us a great deal of time driving around the lot, trying to figure out how to get back to the drop-​off point. Pretty irritating to say the least.