Moms To be and More

I’m giving 1 star for the customer service. I have my registry there and they gave me a difficult time returning gifts because the purchaser removed the tags. If I knew what a hassle it would be, I would have NEVER had my registry there. Not like the prices are the best. All of the workers there, especially at the cash register never have any smiles and are not friendly to expecting moms. My experience multiple times, at least.

I was here the other day. I was in need of a cover for a baby carrier. It’s been super cold and we just needed something extra. The staff were helpful and helped me find what I was looking for. I’ve purchased from here before from a baby registry. The site is only ok. the store is a lot better. I also ended up leaving with a car seat. They carry a wide range of stuff. Highly recommended. Finding parking around here is kind of messy. Be prepared to loop around. Since you’ll probably leave with stuff, it’s probably advisable to drive, if you can.

Maybe things have changed with this place. Unless you know what people went through you cannot write off multiple negative reviews as baseless. People must have had legitimate issues and obviously felt strong enough to write something about it — and yes, most of these strong opinions will be negative because that’s what often seems to make people want to express themselves.
That said, we had no such issues. We went to the store; many people asked us if we needed help; one person we spoke with the most seemed to go out of her way to ensure we had all the info we needed.
I then called back the next day and spoke with someone (unknown if this is the same or different person) because i suspected a piece of furniture may not fit up a set of stairs in our home. That person suggested that she put me on hold so that she could measure the dimensions of the piece to help alleviate some of my concern. Plus she actually knew (this surprises me occasionally… i wish it didn’t) things like how the product is shipped — in two pieces — and what i should likely worry (or not worry) about.
We’ve only obtained a few smaller things we purchased, so maybe i’ll have more to say when we actually pay for and receive the larger items… so, stay tuned.

Terrible service with over priced products. Return policy is ridiculous… 14 day return policy… How are you supposed to give a gift to an expecting mom?

My only real complaint is that they aren’t closer to me. I registered here for my twins and I got 10% off everything, as did everyone buying stuff for me. We got a lot of great little things here– everything from hair bows and headbands, to swaddle blankets, cloth diaper covers to the diaper bag of all diaper bags (Skip Hop). Occasionally they’ll run out of things because they are so popular. So, we had to get Car seats from another retailer, but would have preferred to get it here and have the free, safe install they provide when you do buy carseats here.
We also bought our cribs elsewhere, but only because we saw it was available at M2B, and therefore we felt comfortable that it was a good crib.
I made many trips back and forth to store to pick up items purchased off registry, even when I was 37 weeks with twins. Their customer service is top notch. They forgot to give me the twin discount one time, and they called ME to give me the refund, and mailed me the new receipt! Amazing. No more or less expensive than Toys R Us where customer service is the pits.

The product, website and the staff on the floor are knowledgeable, but the staff behind the customer service desk are lacking in manners. I have yet to come into the store and be acknowledge by them, despite the store being empty at times and they are looking right at you when you enter. In my most recent visit to the store. I purchased a few items, and the total came out to $ 95, as I was handing over my gift card to T***a, she looked at me and asked if my card had enough money to cover my purchase. I was shocked. Who asks that to a customer who has clear intentions of purchasing their items, whether it be $ 10 or $ 100? It’s rude. I hope the store addresses some of the attitude that their sales associates have.

Not impressed at all.
I’ve been here a few times.
Last time I went here, I wanted to buy the JJ Cole Satchel bag. When I was going to pay, I asked the cashier if she can please check if everything was inside (stroller straps, changing pad and messenger bag strap). She said that nothing was missing but then I pointed out that I didn’t see the messenger bag strap. She told me it didn’t come with it. I explained that I was at the store just a week ago and I was pretty sure it came with it. She continued NOT to believe me, so then I went on THEIR website and even showed her the description stating what the bag came with. She said STILL didn’t believe me saying that the picture didn’t show any additional straps. She called another staff member over and I explained the situation. The other lady called JJ Cole and they confirmed that I was indeed RIGHT, however… that was the only jj cole satchel they had left in store.
She then told me that I can Order the messenger bag strap seperately but it would take more then 2 weeks to come. I was extremely frustrated. I told them to forget about it and left the store.
A few minutes later, I went on
an ordered the same exact bag for 20 dollars cheaper PLUS it came 2 days later.

Hype is a real bitch.
When I was pregnant, everyone and their cousin said «You HAVE to go to Moms to Be». My first visit to the store was 4 days post-​baby when my chest exploded and I realized I needed a nursing tank top and the Danforth area did not yet have such a store offering such items (now it does– Evy Mama).
I rushed in, in the early morning on a cold March day, and was able to quickly secure help so that was good. The help I did get was good, but not great. They were receiving stock at the time and I guess that was more important than helping a 4 days post-​partum new mom find a tank top in a sea of nursing products.
And it was just ok. They do have a lot of stuff. They’ve kind of cornered the market on Uppa Baby stuff which is, well, it’s called a Monopoly but that’s semantics. I did order my Uppa Baby umbrella stroller from there and I had an internal conflict about the price, except that, and here’s where I get political, I’m just from a different neighbourhood and socioeconomic background than a lot of the mothers in this ‘hood and I actually use my stroller to go to places other than Starbucks and Moms to Be, which is how I could justify the purchase.
I really wanted to like Moms to Be, but I find it a baby factory like many stores of this nature. I find the pricing absurd on many items where it is clear they have the ability to decrease the margin but elect not to. The location is not convenient for people travelling with new babies, there’s no parking and it’s fend for yourself on Bayview which is a whole other problem.
Pros? Lots of stock, a decent online store and lots of yuppie gold if that’s your bag.
Cons? Not great help, über expensive, and catering to a very specific crowd of people to which I clearly don’t belong.

Their stock is one of the best of the ‘yuppie’ baby stores in the city — they seem to have just about every brand and style of those must-have’s for a fancy baby in the city of Toronto. Beyond the fancy stuff, they also have really great sales on their website every month. I ordered one such item and it was delivered to my home the next day. Great customer service over the phone and a great experience overall. Highly recommended for all your yuppie baby needs.

I have such mixed feelings about this place. First of all, the staff are very friendly and knowledgeable. The challenge is that you will have to wait around for 20 – 30 minutes trying to get someone to help you (at least on a weekend). They are so short staffed and the store is so cramped that it makes for a bit of a frustrating experience.
As for the range of products, it’s great. There’s a perfect mix of mid-​priced to high-​end products that is perfect if you’re finding Babies ‘R’ Us to be dissatisfying. However, when it came to bigger ticket items nothing was ever in stock and I couldn’t get a straight answer about when products will arrive — inventory management is not their strong suit. It seems that hot items are constantly on back order.
There are lots of good things about this place, but I suspect they’ve been too successful for their own good. Products that they said they couldn’t get their hands on because of high demand were in stock at almost every other shop in the city.
If they could double the amount of staff and invest in an inventory manager who knows what they’re doing, it would be a great shop. Until then, I’ll go to the other independent baby stores in the city.

Very expensive.
I went in looking for a shower gift for a friend (and not having had a child yet) asked for some assistance in finding a good gift. I informed them of the lack of knowledge I had on the types of products they carry, but got no help at all when I asked. The sales girl looked at me like I was an idiot and I was simply informed of the promotions currently going on.
Big store, lots of variety (but knowing nothing about them and not getting any assistance, the variety was of no use to me).
Go in with prior knowledge of products or be prepared to feel looked down upon.

Great size for an independent baby store with a little bit of everything. I would much rather shop here than Toys R Us. I can always find what I’m looking for here. The staff is always friendly and can answer my questions.
I could spend a fortune here…

Surprised by the size of the store. Normally, independent baby/​kid stores are pretty small but this store has an upper level (which I did not visit since my little guy was sleeping in a stroller and I did not see an elevator) and spans the length of 3ish stores?!
Very impressed by their selection of nursing pillows and nursing covers. Prices for these items are reasonable and competitive.
What I also like about this store is they have a selection of demo carriers you can try out.
You can find free parking along the residential streets.

This store has everything. I really mean everything. It’s huge. It also carries a lot of high end products, and a lot of accessories (ie stroller accessories etc). We bought majority of our stuff here, and have been really happy with our experience at this store.
Pros:
Knowledgeable staff, large selection, good baby registry system, good on-​line site
Cons:
Prices can be high, and it’s hard to find parking

I love, love, love this store. Why can’t we have stores like this in Vancouver? No, instead we either have tiny places that carry a handful of overpriced and impractical but cool looking organic clothes & gifts, or big warehouse places that carry the cheap brands and never have any staff to help you.
What do I love about Moms to Be? Well, I walked in looking for a car seat, which they certainly have. But at the same time, I saw in walking around the store all the stuff I had to painstakingly assemble through trips to the States /​mail to my sister’s house in the States. They have the Skip Hop bedding I bought, the wall decals I bought, a good selection of swim diapers (and other diapers), the portable bins I use for toys, a very broad selection of Gro Baby sleep bags in all patterns and weights, my UppaBaby stroller and all the accessories for it, etc. It’s everything I had to scavenge for on the other side of the country, all in one place.
At the same time, they have staff around and they’re helpful. I walked out with a number of things I had in the back of my mind to buy, but hadn’t expected to find on my business trip. I’m looking forward to having to be back in Toronto every couple of months so I can shop at Moms to Be.

Fantastic selection. Has just about everything you could want. I did shop around for baby gear like strollers, etc. and generally found better prices elsewhere but still bought majority of baby stuff from here.

ABSOLUTELY LOVE this store!
They’ve always been very helpful and eager to help anyway they can. One staff member even went as far as telling me Bugaboo prices would be going up in a couple days!
Their website is great too with videos and tips on just about everything!
The only thing they lack is sufficient parking is very– 2 spots available just outside the store and for a prego girl like I was — my visits were, as a result, more scarce

Awesome baby store with excellent service. Staff are helpful and eager to serve. I needed some items that were not normally carried at the store so the staff found a way to get the items for me.