Miraj Hammam Spa by Caudalie

The spa is top notch– this is my second time visiting the Hammam spa. Everything was same old except one thing– they no longer give you access to the pool and sauna.
It used to be included when you pay for a massage. They recently changed it to complimentary access unless you spend $ 200 plus. My massage costed me $ 175 plus tax it would be way more than $ 200 but they still force people to add $ 25 for access.
I would just start going to four season instead since pricing is similar but you get to use the facilities.
Deep tissue massage is great though ;).

This Luxe spa will indulge all of your senses. The staff is not only friendly and polite but some of the most talented in the city!
Whether it be a manicure, pedicure, massage, facial, or a deep steam all of your stresses and worries just melt away.
This should be a MUST TRY for everyone, as the experience even after your treatment continues to go above and beyond all of your expectations, as the staff then offer you Morroccan chai mint tea and honey soaked Baklava.

Great ambiance
Great service
Great massage
–1 star because of:
High price
Lots of friendly smiles but lack of professional attention by helpers (told me they didn’t have my size slippers so made me walk in ladies slippers that didn’t fit half my foot until someone else brought me another one)
But the ambiance is very relaxing, and the massage is superb.
Jennifer massaged me putting me to sleep like a sheep. She was great with strong and precise handling of pressure points. Definitely recommend her if coming here as she saved the experience

Nothing memorable about this spa. The standard is average (²⁄₅ compared to Vegas standards), service is cordial but not particularly impressive.
I had a facial and pedi. Extractions were almost non-​existent during the facial and although I asked for an explanation of the products being used and their purposes, I got nothing but a general overview and a plug for products at the end.
The only reason the spa gets a ³⁄₅ is because Caudalie is a great line. That and because the hand massage (about 2 minutes out of the 2+ hours I was there), and the leg exfoliation during the pedicure (maybe 5 minutes) were amazing.
And just an FYI: I was the only one at the spa from what I could tell.

What a treat! Got a facial and pedicure as a gift from my husband thru a TravelZoo voucher and it was one of the best experiences of my life! YuJin is a fantastic aesthetician. When you go to a spa, often times you get 1 person to do 1 service and another person to do the other services. I had YuJin for both and can’t recommend her enough. (Now that the secret is out, I may never get another appointment:) My facial was perfection — extractions and cleansing and tightening all happened without any skin irritation or redness. The pedicure was impeccable. She even reprimanded me for going to a typical nail salon and getting my heels razored off (I know it’s a NO-​NO, but it really does make my heels smooth for the first little while). I appreciated her concern for the long-​term health of my feet. And the spa in itself is just beautiful. Dark wood and yet inviting and the tea in the waiting room — delicious. Really, it is 2 thumbs up, WAY up.

Check your bill carefully. They overcharged me by $ 100 with no explanation, and no apology after I pointed it out. They charge 18 per cent gratuity which is not deserved; you do have the option of adjusting it, though, you just have to tell them. The staff are not as polished and experienced as you would expect at these prices. My facial was just mediocre. You have to pay extra to use the steam room. There are only two showers in the change room and it gets cramped fast. They should have better supplies, disposable combs, and a bench in the shower stall to put your stuff on. I’m not impressed. They bring you a fingernail sized piece of baklava and two grapes after your treatment. Come on, really?

The spa is gorgeous however the service was mediocre at best. My massage seemed rushed and if you would like to use the pool facility it is an extra $ 25 and Parking was also $ 20. With the mandatory 18% Grat my day at the spa was around $ 350. Do your research and find a luxury hotel that includes pool and parking. There are many in TO such as Four Seasons. Use that extra $ 45 on a service. Oh but they give you a shot glass of tea and two grapes! Lol

My husband and I were there today for our wedding anniversary. We loved every single minute. We did the Destination Casablanca package and it was amazing. Loved the atmosphere, they really pampered us and made us feel very special.

Not impressed with my treatment. I did the slimming contour wrap and it was a complete waste of money.
$ 200 for 40 mins. (It was supposed to be 45 mins.) first the staff are extremely professional and the facility is very nice but for $ 200 I can slather oil on my own skin and use a «mask». I wasn’t wrapped tightly and I felt rushed. At least 5 of the 40 mins was used by me washing the seaweed mask off in the shower. She barely used enough of the seaweed and missed the back of my arms. She didn’t use a scrub first, just put the oil on then the seaweed ‘mud’ and wrapped me lightly. No heat, no blankets.
If you are looking for a place to get wrapped I suggest going somewhere else. Two quick steps was not worth it. Arghhh!!!
Not a happy camper.

Loved the experience, they really pamper you and make you feel special. The décor is so beautiful and relaxing too.
As for the service itself, I came in for a deep tissue massage, it was good but I was expecting something way better and stronger. I may have chosen the wrong masseuses, but I don’t know– they all should be of top quality at a spa like this, especially for the super high price tag. I’ve gotten better massages at much lower end places — by far.
Judging by the rest of the reviews, I’m sure the rest of their services/​masseuses are better.

If you want to be treated like royalty this is the place to go.
Before your services start, you will be escorted to their locker rooms where you can change into a comfortable robe if you wish, The locker rooms are stocked with amazing skin and hair products, all available for your use.
We had a couples pedicure. First pedicure for my companion
Both our aestheticians were very professional, attentive and made us feel comfortable.
During our pedis we were offered hot tea, dry fruits and nuts.
After our pedis were completed we were taken to a lounge room where we could relax while we waited for my polish to dry. This dimly lit room has comfortable booths and pillows were you can lay down and relax.
Teas and snacks are also available.
The service here was top notch.
My only complaint is that I like my pedis wit a LOT of exfoliation but I was given more of a gentle scrub.

I loved my experience at the Miraj Hammam Spa. I was in need of some TLC and found a Travelzoo deal online. I heard great things about their products so I decided to give this place a try. The deal comes ith a 45 minute Claudalie facial and a 45 minute pedicure.
We started by checking in and was guided to the handsomely decorated change room with private pincode lockers, showers, bathrooms, and a little lounge area with lemon water to sip. Each locker has a clean robe to change into and spa flip flops. I got changed and was led to a private room for the facial. They use Claudalie products which are all natural and the active ingredients are all from crushed grapes. They smell amazing and the face massage felt so good. *Note, day after, my skin is feeling a bit greasy. I’m normally dry so this definitely moisturized my skin and left it plump and juiced up but with the weather in Toronto getting very warm, it’s giving me a greasy feel. I highly recommend adding the eye add-​on. So worth it but it’s pricey at $ 45.
After the relaxing facial, I was led to the lounge area where they have dark cabanas and where you lie down to read magazines, and feed on grapes, a baklava and mint tea. There was also dried cranberries, water, and banana chips available. It is soooo relaxing. The spa is quiet on a weekday afternoon. I could lounge there all afternoon. After about 15 minutes, someone came to led me to another area for my pedicure. The pedicure area was clean and bright. The overall pedicure experience is average. The color selection is average, about 15 – 20 color options and the outcome was nice but no wow factor. For the price tag, it’s not really worth it
I didn’t try the waters since with the deal, you are paying just $ 145 for the base package and you have to spend $ 150 or more to use the waters. So I can’t really comment on that.
Tax and tips are mandatory at check out and is based on the original package price. Overall, this is a splurge experience for special occassions even with a package deal. But it did not disappoint.

I had a chance to experience this place while on a girls trip! This was absolutely an amazing time for us girls to just relax and REALLY get to know each other! LOL
Let me explain: First, upon entrance, the staff was very welcoming, as others have pointed out. They really made you feel like this time was all about you although there were other clients in the area. The young lady walked us to the bathroom where everything you could need was stocked and ready for use. This space was very clean and smelled great too. Included in some of the toiletries are disposable panties if you decided you do not wish to be totally nude. How cute! They also have showers so feel free to jump in. It was not a rushed event. They give you plenty of time to prepare for your treatment!
Before you start your service, you are taken to the lounge area where you can relax. During this time, they are preparing your locker with your shoe size (given at entrance) and your robe.
We purchased the Hammam & Gommage package (it was about $ 130/​pp). One at a time, our lady undressed us and wrapped us in a sarong and it began. You were taken to two different steam chambers (one hot and one cooler but still warm). We were provided water, which was soooo good after about 2 minutes in the hot steam chamber.
One at a time, we were taken to start the exfoliation. It was a deep down scrub down, but it felt great. I will note that if you are not comfortable being naked in front of friends, I would not suggest this treatment as a group. During the full body gommage, every part of your body is attended to (front and back). It was great. Afterwards, she rinsed us off and we were back in our robe for more relaxation.
After the full Hammam & Gommage, you are walked back to the relaxation room where you are served the BEST hot tea one could ask for. If you love tea, this is going to have you hypnotized. We had to have about 3 refills. They also provide you with small snacks of grapes and baklava, and water if you need. Trust me, after your treatment, you will be a tad bit hungry. We sat in the lounge area in their relaxing chairs and spoke softly about our experience. The ambiance was great, the staff was greater, and the experience was greatest. Oh I forgot to mention, my skin was so soft and moisturized. Their Caudalie product is great and you will not be disappointed!

This spa is BEAUTIFUL! Like something out of a movie. The RMT I had wasn’t the best, but you’re definitely paying for the experience here. All of their products are (obviously) by Caudalie. They have two showers in the ladies changeroom, a bunch of lockers with keypads on them, and grooming supplies. There is one hair brush available which is highly unsanitary and disgusting. There was a LOT of hair on it from previous users. Maybe provide disposable combs for your visitors? Especially since we’re paying so much for the services!
At the end of your massage, you’re given a little treat and tea to relax in their waiting room area. You can stay as long as you like! It’s has a lot of comfy seats and pillows for guests to relax on.

I’m trying to reconcile my bad experience here with all the five star reviews I’m seeing. The one thing I can agree with is the facilities and atmosphere are both very nice. The tea they provide at the end is the absolute best; I even inquired about buying some to take home but they don’t sell it.
My star rating, however, is entirely based on the quality of the massage. My view on massages is that they’re kind of like pizza: even when they’re bad they’re good. Not this one though. The pressure was never right, and while normally I’d say it’s up to the client to say something, the pressure was so inconsistent that I couldn’t make a recommendation to increase or decrease the pressure because it was all over the map. Just not enjoyable. I also added the head and scalp massage. Mistake! The friction between the RMT’s hands and my hair resulted in the sensation of having my hair pulled, and the bone crushing pressure she used on my scalp resulted in swelling that left me with a headache for days. I couldn’t believe I paid extra for this; while it was happening I would have paid for it to stop.
I also did the hammam. I’m not really sure why I paid for this as it wasn’t really that different from a sauna, which as other reviewers note, you have access to by booking here. Should have added gommage, I suppose.
There was also a small hiccup checking out. I was using a WaySpa giftcard which I had provided before the treatment. Apparently the number was recorded wrong, so I had to wait in line behind other patrons to provide it again, then wait for quite awhile again for the card to be verified. Normally in a state of post-​massage bliss this wouldn’t bother me in the slightest, but I had such a crushing headache from the scalp massage I just desperately wanted to get home and take some Advil.
Bottom line, you can get a much better massage literally anywhere else, and for much cheaper. Wouldn’t recommend coming here unless it’s for the more unique services offered.

I went to heaven… and I wish I stayed there! Wow. this place is amazing! Luckily due to a Travelzoo deal I got the opportunity to try it out. I had a choice of body treatments and a pedicure (I chose the water treatment/​body scrub). From the moment you enter the spa, the receptionist stands up to greet you and you fill out a form with the typical questions about health, etc. Then you get led to the change rooms where they provide you robes (so soft! and nice slippers). They have lockers as well. The entire change room is so relaxing, they have all the amenities (obviously Caudalie products, blow-​dryer, hair products.etc.etc). You get disposable undies as well if you are getting the body treatments. Then you get led through a maze to one of the hamman rooms. The body scrub was AMAZING. Surprisingly it wad relaxing… hot steamy water and a nice mini massage… I swear I was made for this. The pedicure was really nice as well… they put some rhasoul mud on your feet/​legs to make them really soft. With the deal you also get some tea as well as some treats — fruits/​baklava. The service is exceptional — everyone is extremely classy. My only minor complaints were that while I know this is a spa — everyone was talking really quiet… really really quiet. Like that low talker episode in Seinfeld. I kept saying «huh?» and made them repeat everything… lol. This is my definite «I need a treat» spa. Sigh… did I say amazing?!

The service here is impeccable. The moment I walked in the staff was very warm and welcoming. If you looking for a luxurious pampering it’s worth every penny it’s a total exotic oasis. I opted for the Vinoperfect Treatment $ 165 for 60minutes my skin felt totally rejuvenated. They’ve done an amazing job with the décor keeping with the Moroccan theme. Before and after your spa treatment you are brought into their relaxing lounge where you can sit and read or simply relax in their individual cabanas decorated with beautiful throw pillows. Totally recommend this place and I will go back again.

A true ⁵⁄₅
Service: Very welcoming staff. One lady was with us the entire time and just accompanied us when we had to go from one place to the other…
The bathrooms and the entire facility was sparkling clear. Every single thing was in place. I’ve been to many luxury Spas in Toronto, but I must say this one was the best of the best…
If you book packages over $ 150/​person, you can use the club house facility (Gym, Infrared Sauna, Steam room, Pool, Jacuzzi) that belongs to hotel guests. We spend a good hour there before starting our treatment and it was a great start to the day.
The steam room within the Spa (the «Hammam») is very nice and a great way to de-​stress.
The Massage was perfect. The beds were heated, the music was amazing, the technique was excellent. I had one hour which was perfect.
The price: You pay for what you get! It is not cheap and they charge 18% gratuity regardless of your choice. But I think the 18% was well deserved…
After the message, we were taken to a beautiful Moroccan style lounge and were treated with some Moroccan tea and sweets! Just a great cherry on top!
HIGHLY HIGHLY recommend this place for special occasions… thought its on the pricy side :) otherwise, I’d be there everyday:)

I usually don’t write reviews but when you find a gem like the Miraj Hammam Spa at the Shangri La Hotel, you have to spread the word! This place is the epitome of luxury. Here’s why:
Their signature hammam steam room is a wonderful way to get into the «zone» before another service like a massage or facial. Most spas only have a steam room or sauna but the «hammam» is a different experience entirely. It’s a high intensity steam room that’s intended to cleanse and de-​stress. I’ve done it a few times and can attest to the fact that it definitely does just that. They have 2 private steam rooms to cater to different needs. A small one for personal use (or a couples retreat!) and a larger one that’s perfect for bigger groups.
The standout part of the manicure and pedicure for me is definitely the black Moroccan soap scrub and exfoliation. It’s infused with eucalyptus so it smells exquisite and leaves your skin feeling super soft. The facials are equally fantastic. The best facials I’ve ever had have always been from the ladies at Miraj Hammam — they’re incredibly skilled and they use the exceptional Caudalie Paris products which are divine. Seriously — you won’t get a better facial anywhere else. They’re amazing.
The atmosphere is one of my favourite things about this place. They’ve gone for the whole «Moroccan» thing, and they’ve done it quite well. Dim lighting and marble abound, just setting foot in this place makes you feel relaxed and pampered. The lounge is the perfect oasis to unwind after your treatment. It’s made up of cozy cabanas full of plush pillows and blankets and is the perfect place to bask in that warm and ‘glowey’ high you get after a massage or facial (you know the one I mean!). In keeping with their whole Middle Eastern theme, while you’re relaxing after your treatment, the spa girls serve you Moroccan style tea and Baklava. Yes, Baklava. Honestly, could you think of anything better after being pampered during a massage or a facial? Well done ladies. Well done.
A luxury spa would be nothing without luxury service and these guys have it nailed. Though not at all pretentious, the staff pampers you through your entire visit. They know exactly how to make you feel welcome and comfortable and they certainly spare no luxury.
I know most reviews should have a «the only bad thing was…» part, but I really don’t have a single negative thing to say. All my visits to the Miraj Hammam Spa have been perfection. This place is hands down my fave spa in the city (and I’ve been to many. Too many maybe!) If you haven’t gone, you need to immediately! You won’t regret it. But you will be heartbroken when it’s over.

This place exceeded my expectations. Sometimes in the city you see high prices and you wonder if they are worth it. This place is unique, exotic and a trip away when you need it in our bustling busy and stressed Toronto.
At the Miraj Hammam Spa, I selected the Voyage to Marrakech package which comes with a ½ hour hammam and gommage, 30 min massage and a manicutre.
This is one of the two hammam spots in Toronto and having gone to the other Hammam spa to visit, this one is a much nicer layout. The hammam is made entirely of marble and luxurious. The first 15 minutes of that treatment is in a hot hot steamy hammam room so get ready to sweat! Also, the gommage is an exfoliation treatment with black morrocan soap with eucalyptus. You strip down completingly and so leave your inhibitions at the door! You either lie naked on the marble or you can wear disposable panties while they soap you up and then use exfoliating gloves for a full body exfoliation which was awesome feeling.
The 30 massage was very relaxing too, although you can’t get too much worked out of your body in only 30 minutes. The best part was the puffy soft headrest which is sooo soft and not hard like the ones you see in some spas that remind you of the cold plastic on dentist chairs! The best part of the massage was that after each massage part, they take a hot towel to massage in and rub off the grapseseed and orange essence oil from your body. Warm and heavenly!
The manicure was pretty standard as far as the ones I’ve been to, but a good quality manicure. This spa gets extra bonus points for the friendly staff at my visit and the relaxation lounge has individual beds with lots of morrocan style pillows for you to lie back and relax.
If you can, get a light spa lunch with some WINE because that made my experience the best. The only downside is that I ate my lunch in the regular waiting area which has a nice view, but you would be in the waiting area for other guests. Lucky for me no one was there when I had my late lunch.
Of course, this spa is pricier so def it’s for a treat and not one I can afford on a regular basis. The default tip amount that they automatically add to your bill is 18%
So far, best spa in Toronto for me and I will go back! Too bad they don’t have wayspa, but of course, this kind of luxury you pay for. Deserved so, two thumbs up and five stars.