Minh Chau Optical

Great service, and a great selection of frames! So happy to have found my new optical store in the city :)

I cannot think of one thing to improve at this place. I will never go anywhere else.
The selection is enormous, the service is exemplary, the entire experience is just a total pleasure. As many of you have mentioned, Sunny is fantastic and very helpful. I get compliments on my glasses daily (glasses that Sunny helped me pick out). Do yourself a favour and go here!
Bonus points for the delicious tea that they offer to you.

The absolute best in service, selection, and product quality! Where else would you get a hot cup of herbal tea while you tried on frames?
The staff is friendly, very helpful and they do care about you as a person, not just a customer.
They carry only the top brand names and are a bit pricey because of this, but worth every penny, and the follow up care is fantastic. There really is no other place to go to get the best. And yes, Sunny is a great guy and a lot of fun to deal with, but I have dealt with several people there and they are all amazing.
My five star rating is based on my personal experience and the quality of their products, and I will definitely be back for my next pair of glasses.
Scott

Minh Chau has no-​fuss service, a decent selection, and they clearly understand the value of repeat business. We’ve now had two pairs of lenses and one complete set of glasses done there, and it’s all gone smoothly: good products and a pleasant experience each time.

Would be 2.5 stars if possible…
Based on some reviews here I thought I would finally find my perfect pair of glasses here… but no.
The service was definitely friendly at first, but they didn’t really give me any suggestions. I said I wanted to look at some big frames that were not too heavy, they showed me some. I said I wanted to try on some smaller ones, they gave me smaller ones to try on. I said I wanted black frames, they gave me the black ones… The whole time the guy just stood beside me and looked, he didn’t really give any suggestions or comments… I wasn’t sure what kind of glasses suited me and I was hoping based on the experience of the staff, they would come up with some ideas of what types of glasses were suitable for me depending on my facial features and shape of face? Okay maybe I’m asking too much.
When I finally decided on a pair of glasses I thought was best at the time and asked if there could be any discounts (I wasn’t really hoping to get one, but thought it didn’t hurt to ask), he said no and went on about how good their quality was, comparing to the other stores in a very… eh…I don’t know… condescending tone? He said,“oh, we have very good quality here and we value customer service here. If your bought your glasses from another store and they were broken, what would they do? Tell me, what would they do? Tell me.” — expecting me to answer «They would not fix it?» I said nothing, so after a long pause he said,“I will tell you what, they would certainly not fix it, but here we will fix it for you free of charge! Would that happen in the other stores? Would it? What do you think?” — expecting me to answer «No it wouldn’t, you are the best and you have the best customer service and I wouldn’t go anywhere else and I wouldn’t dare to ask for a discount anymore???»
I just didn’t like his tone. I guess he was trying to make a point of their high standard… but umm, next time don’t treat your customers like they are 10 year olds.
When I went to pick up the glasses, the store was super busy and I was left at the counter unattended for 20 minutes until they finally brought me my glasses without saying a word.
My glasses were just so so, and after wearing them for a while — They are just so heavy! They are not very comfortable and they leave pretty deep dents on the top of my nose, and I remembered I asked for the lighter ones! Definitely be careful when you are choosing glasses, because some stuff is just not that obvious and apparent when you just try them on in the store for 20 seconds. For around $ 450 a pair I expected more. I rarely wear them now.

Great Customer service. Staff helped me try out tons of frames until I found my perfect choice. I cant wait to get my glasses next week

I went in here looking for Kay Tran sunglasses because on their website it says they carry them. When I got there, they said they didn’t have any more in stock. The man in the store is super friendly and helpful. We sat down and he asked me to choose which styles I would like to see and he would order them for me so I could try them on and pick which one I like best. 2 weeks later he called me and said all the glasses I wanted were discontinued, but I could go in the store and check out other brands. I went on the Kay Tran website and not only were all the glasses I wanted available, they were on sale for 40% off with free shipping. I ordered them directly from her website and got them in 2 days! I don’t appreciate being lied to, but they seem really friendly (I guess, so you’ll buy stuff from them).

On Dec. 13, 2013, I ordered a pair of glasses (frame + lenses) from Minh Chau Optical. They said it would take about 2 weeks to receive, but they could rush the order for a week if I wanted them to. I told them that it was fine and to take their time, I will pick them up the last week of December. The end of December came, I went to their store, and the glasses weren’t ready. Apparently there was a back order due to the holiday season, but they will be ready by Jan. 15, 2014 at the latest. Jan. 17 came so I asked them where my glasses were, and they told me there was another back order so it would take another month to arrive. Today is now Feb. 5, and I received an email from them saying that the eyeglass company no longer makes the frame that I originally ordered. What was supposed to be 2 weeks has now become 8 weeks with a cancelled eyeglass order.
Edit: Feb. 7 — in the midst of resolution
Edit: Feb. 26 — I had moved to USA and Minh Chau shipped the glasses all the way here for me. Thanks to Sonny.

After reading reviews and checking out some of the places listed as the best eyeglasses in TORONTO, I was a little disappointed with this place’s selection. The owner was very helpful and he had a great attitude, just didn’t see anything that resonated with me, nothing too fashion forward or creative or even quirky. Pretty simple styles in my opinion, sort of bland.

Place has good selection however way too busy for proper customer service. Staff is friendly but I felt rushed through. When I went to pick up my glasses, they were incorrect and I had to wait 2 more weeks.
Would not go there again or recommend.

They were friendly! The service was great! Straight away they were eager to greet you, give you great hands on help. The sales associates were not afraid to give you their opinions on different frames and were great at recommending things. They offered you water, cleaned your current frames while you waited.
I was SUPER happy with the service.
A week passed by and I was due to pick up my new lenses.
I loved it… until I put on my glasses.
They REVERSED my prescription by accident. They got the RIGHT and the LEFT mixed up. Like, REALLY?!
Now I have to wait till next week to pick them up again. Apparently they fail at attention to detail. A mistake like that is pretty much unforgivable… a reflection of their optician’s incompetence.

In a time where service is usually secondary to the bottom line, it’s refreshing to find a place that emphasizes service above all else. The selection is always up to date and plentiful and the warmth from the staff is second to none. Sure, I could’ve probably got a better deal by going to Pac Mall but you’re usually treated like crap when and feeling suspect about the final product you’ve received (Good Eye Optical, I’m looking at you!). I was introduced to this place by an ex-​girlfriend years ago, yet Sunny STILL remembered me the moment I walked through the door today (5 years later).
You know what you’re getting at Minh Chau; a quality product along with outstanding service. Very accommodating with working within my budget and with zero pressure. I feel they genuinely want to make sure I’m happy every step of the way.
I think I’m a life long customer at this point given my past experiences dealing elsewhere… by far the best optical experience I’ve ever had.

Better than Hakim for sure, but still… I was quite unlucky with my Rx as it took 3 weeks to get what I chose.
Price are OK (same as on several online glasses/​frames websites, less than at most other opticals downtown). Ask for Sunny, as many already wrote.

I haven’t been to many places for glasses, but I can’t imagine the service is quite as good at other places as it is at Minh Chau. What others have said about this place is true, it’s very good, and very much worth checking out!

I’ve been buying my glasses here for almost 10 years.
The service is outstanding.
The styles of frames are always the most current fashion.
Pricing is fantastic — Minh Chau is the only place you should go when purchasing new eyewear !

I only go to Minh Chau for my glasses needs! I’ve been going since June 2008 and they are fantastic. I normally deal with Sunny and he is such a lovely person. They have great frames, amazing prices, and of course the best customer service in town! I highly recommend Minh Chau for your optical needs!
Also, they aren’t there to sell you anything to make a buck. They make sure you actually look good in your glasses! Since purchasing my last pair I actually receive compliments on my awesome glasses all the time! Thanks Sunny, thanks Minh Chau!

After reading so many good reviews of Minh Chau, I decided to go there to get my glasses. I had my eye appointment done at Hakim and asked them for a price quote for my glasses and a certain pair of frame that I wanted. i was quoted 560 WITH a discount! So I went around to Lenscrafters and was quoted 400. Finally, I stopped by Minh Chau and asked them for one.
Right away, I was greeted by two ladies, one whom remembered me from the day before asking if they could order me in a frame after I had my eye appointment done the next day. She was there and instantly remembered what I wanted and got a lady from the back to help me out. They sat my friend and I down and offered us an ice water and immediately started asking me what I was looking for. I told them specifically I wanted this frame, and gave them my prescription. They didn’t have it in stock, but she gladly said she’d order not one, but two of them for me (I had written down the same pair of frames but in two different colours that I liked). She ordered both colours for me so I could try them both on in store before installing the lenses, completely free of charge.
Such great service here, I can’t believe it! After that, she quoted me 360 $ with no tax (or tax included, she didn’t specify): a 200 dollar difference from Hakim! Later she told me that as soon as the frames come in, I could come in and try it on and they’d have it ready for me 40 minutes later because they have a lab in the back.
The people are SO friendly and the prices are just hard to beat. I definitely recommend Minh Chau for anyone looking to find a pair of glasses. They have a great assortment of name brands, and the salespeople here are NOT pushy at all. When I was first quoted 360 $, I told them i’d be back so I could think about it. They gladly said that they hope to see me soon, and after about 10 minutes, I decided to go with them and went back. Definitely recommended!
**UPDATE**
I received my glasses yesterday. The same lady (i wish i knew her name! she wears funky red glasses and is such a nice person to be around) called me on the phone to tell me that the two pairs have arrived and I could go in and try on which one I like best, and they would have them ready for me in 40 mins. I went ASAP cause i’ve been wanting new glasses for a very long time. I went in, and she immediately remembered me and definitely agreed on the colour that I had originally wanted. She told me to go out and eat some dim sum (since we’re in chinatown anyways!) and she’d have it ready. She knew I was sort of in a rush so she made sure she worked on them right away. I went back exactly 45 mins later and they were ready. Fit perfectly, exactly what I wanted at a great price. She even gave me some free things along with it (eyeglass cleaner, cloths, etc).
What a great experience at Minh Chau. I recommend anyone going there to try them out. GREAT service. I’m so happy with the end product.

Would you like to know why I have such cool specs? It’s because I shop at Minh Chau. That’s why. Having visited, and purchased, on multiple occasions, including just recently, I have to give it to the owner and staff here for always providing top notch service, a great selection of current, fashionable, and reasonably priced eyewear. Good job, gentlemen.
Tucked away in an unassuming space on Spadina, just north if Dundas, this immaculate shop sits, gleaming with high fashion optics and a solid selection of shades too. Who knew? I’m glad someone I know did.

This place is awesome. Although the glasses I bought were expensive, the service is so incredibly good. The sales rep was very knowledgable and I’ve never had glasses that fit so well and looked so good. He slowly narrowed down my choices to the couple that really suited me, and then had me try those on several times to figure out which ones were the right ones. I would definitely recommend this place.

There are so many 4-​eye Asians so an optical shop in Chinatown is the most appropriate.
They carry the latest designer brands and don’t come cheap. Service is spectacular as they try their best to make sure the glasses fit and no pressure sales tactics. Always friendly.
I still get my glasses adjusted by them years after I bought them and they offer free lens cleaning spray to spare me teh scratches.