Midas

Midas saved my life. I needed to borrow a pair of jumper cables for a friend who had to return a rental car before heading to the airport. His car had died unexpectedly and there wasn’t a lot of time to spare. I drove to Midas which was the closest place I could think of to get jumper cables and explained the situation and promised to bring them back right away. Joshua gave me the cables and trusted me to do as I said. He literally saved the day! Thank you Midas — you guys are amazing!!!

TAKE YOUR CAR SOMEWHERE ELSE
Brought my car in for an oil change and although I had an appointment it still took 3 hours. When they finished I noticed immediately that my front windshield was now cracked. I have no idea how it happened and they completely denied it but I know for certain that one of the 18 year old mechanics was responsible. I’m also certain that they do not care about my bad review because they are very busy. This is a Mickey Mouse operation! There are so many places to bring your vehicle for service that you should avoid this shop.

Went for an oil change as I had found a $ 5 coupon on their website.
I called to make an appointment and asked the regular oil change price: $ 35.99.
I arrived sharp and an Asian guy named Joshua told me see you in an hour. I’ve never had such a long oil change, but the deal was good, so I thought I will just walk in the neighbourhood and come back. Returned after an hour, my car is still at the same spot untouched. 2 ladies who had came after me just left. When I questioned Joshua what’s going on he said: «It’s like a Dr.‘s office, they were fast but yours is a major thing» !!! Excuse me!!! An oil change???
I waited another 35 minutes for my car. At the check out he charged $ 35 plus tax showing $ 39.99 the regular price and the $ 5 deduction. What a scam!
I just didn’t feel like arguing and left quickly.
Actually I changed the 1star rating to 3 star since after they read my complaint they called me back offering a free oil change. They were really attentive and super polite when I took my car back. Everybody can have a bad day, I guess!

So, I’ll try to keep this short and sweet. Brought my car in to have winter tires put on October 2012. When I picked up the car, I noticed they had put the hubcaps on the winter tires which was unusual because no one had ever done that before. Whatever. Drove my car for two days only to notice that one hubcap had fallen off. I called the store. The owners son picked up (who is actually very nice) and i explained to him that after speaking to another repair shop, they informed me that the hubcaps should have never been placed on the winter tires in the first place. The son agreed and said that he would look for a USED replacement for me. Again, whatever. Called back a month later and spoke to the owner. She proceed to tell me that their policy states they do not cover lost hubcaps. I explained to her that her guys should have never put them on in the first place. She complied and said she’d call back when they found one. Fast forward to February 2013. Still waiting for my hubcap… call…they say they’ll call me back… never do… call again two weeks later… they say they’ll call me back… never do. Finally call again a couple weeks later and speak to yet another person who says «can you bring a hubcap by to compare so we get the right one?» WTF!!! Nobody had ever asked for that before. Go in with the hubcap and leave it with them. Three days later call and the son says we got one, but it’s missing the emblem. Whatever. I said ok, I’d like to bring my car in to have my SPRING tires put back on since it’s April… no problem… bring it in tomorrow at 10:30 am. Bring in my car at 10:30 sharp. Speak to another dude who says «sorry, we’re behind and your car won’t be taken in for another two hours». So I said «thanks, I’d like to get my hubcap back because I’m never going to come back here again». No questions at all. Not «oh why do you say that? Can you tell me so that I can improve our customer service?». NADA
So I took my car in that day to Rust Check at 22 Geary Avenue and they took my car right away :) I highly recommend going to them since I had my car rust proofed and an oil change a few days ago. Very nice people and quick! Never will I go back to Midas. Sorry for the rant!