*cutting edge cut* While visiting Toronto from Vancouver, my mom said I just had to go see Frank at Michael Kluthe Salon. Her and Frank have been friends for over 40 years and according to my mom«he is the most brilliant hair dresser«. Long story short, Frank did not disappoint. Frank is a kind, non– pretentious, hair genius. He truly thought about each hair he was cutting. At the end, Frank said he was not going to blow dry my hair — just to prove that my new cut would style itself. When my hair dried, it looked outstanding. I highly recommend Frank!
Pebble L.
Tu valoración: 2 Toronto, Canada
Had to return for an adjustment, was met with attitude by the stylist who messed up in the first place — she asked me what she did wrong and I responded with ‘well, are YOU happy with this?’ as I pointed at the mess on my head only two days after a fresh cut. After being assured Petra is one of two in the salon who are wonderful with curly hair, she did not layer it throughout properly, she did not texturize it at all, the length was shorter on one side, and she DRIED it frizzy instead of diffusing it. Very disappointed — she is under their MASTER stylists. Perhaps they should re-evaluate what the term means. I expected an exceptional cut and style given a MASTER is only one step below the Director.
Melinda M.
Tu valoración: 4 Toronto, Canada
I just want to write an update on the customer service and follow up of this salon. I received in the mail a letter, with their service brochure and a business card from the owner. The letter said that the next time I visit the salon I should bring the card to receive a complimentary shampoo and conditioner! I am impressed. Good follow-up, Michael Kluthe! I’ll be back!