Mercedes-Benz Downtown

A large dealership with lots of vehicles in the showroom. They seemed really busy today which i guess is a good sign. I was able to browse the different vehicles easily and the sale people took the time to answer questions even though they were busy.

With a small accident that we need to change a door in the very common GL model, it took a month!
A very common car and have to order the door from Germany!

Worst service ever and a total rip off. Mercedes has fallen down to the gutter in the service department. If you come here for service, be prepared to get screwed. I came in for a flat tire that was under warranty. Dropped it off Tuesday morning and still haven’t got it back. It Thursday late afternoon as I write this. Over 48 hours to fix a flat. No loaner, no return calls. Just waiting, waiting and waiting. Lucky I have warranty otherwise this tire would cost me a stupid $ 500 to replace on top of the bad service. That’s right, $ 500 for a piece of rubber. This is a tire that costs $ 250 at simply tire. Do yourself a favor, save yourself a boat load of money as well as a headache and find somewhere else to service your Merc. Mercs aren’t rocket science. If it’s a warranty issue and u have no choice, demand a loner car before u show up. Their shuttle service sucks. You’ll be waiting over an hour for a shuttle. Better to get an Über after u drop off. Sad to see Mercedes slide so far down. Charging luxury prices for dollar store service.

W A R N I N G !!! Don’t ever to business with the downtown Mercedes. They are a bunch of CROOKS, especially the used car departments sales men (Ciprian) and its manager (Mr Couto). I had tried to purchase a car from them and because we had issues with the financing THEY DID NOT GIVE ME BACK MY FULL DEPOSIT… The used cars manager told me because he had the car clean he was gonna keep $ 500 of my deposit… $ 500 to clean a car, R E A L L Y ??? WHAT A JOKE. LOL
You wouldn’t think a multimillion dollar company like downtown Mercedes would take you for $ 500 when you put a deposit on a car. You would think you could TRUST them. Either way its done and the only reason i let them take the $ 500 is because they threaten to keep the full amount…($ 3000) TALK ABOUT BEING BULLIED ! I ended up buying a BMW, they are much nicer, friendlier and much more professional; especially Endras BMW in Ajax. They have been nothing but spectacular compared to Mercedes Benz Downtown Toronto.
I’M SORRY BUT ISN’T THE CONSUMER NOT SUPPOSE TO GET THEIR FULL DEPOSIT BACK IF FINANCING DOESN’T WORK OUT ???

My C300 is still under warranty, however when I brought it in to see why the check engine light was on and what the noise was coming from the front right wheel, they informed me that there would be a $ 299 + tax diagnostic fee for the check engine light to see what was wrong and a $ 225 + tax to road test the vehicle to see what the noise was. When I noted that the car was still under warranty, they informed me that they still needed to recoup their costs, even on warranty work. «We need to pay a technician to hook your car up to a computer». I asked to speak with the manager and I got more of the same, however the arrogance was much stronger and he actually raised his voice at me while looking extremely irritated. He also explained that if «a mouse had eaten my wiring, that would not be covered under warranty, and this policy was there to protect me». The sheer incompetence of that explanation was enough to make my head explode. I don’t know how many mice are eating Mercedes wiring, but maybe it’s time Mercedes stop making their wiring out of mouse food. I have owned many cars and I have NEVER been charged to diagnose a problem while the car is still under warranty. I don’t know if anyone at Mercedes head office reads these reviews, but I suggest you take a hard look at your staff at the downtown location. The way this was handled was insulting, arrogant and made me ask for my keys back and walk out. I vowed never to return to this location and I actually went to a Lincoln dealer and ordered a new Lincoln the exact same day. At least they treat people with respect and don’t assume everyone will just pay anything that they decide they want to charge for. This reminded me of the devious practices of something you may see in a comedy film with the Grizwolds trying to drive across the country to Wally World in the family truckster.

I was happy with the service I received at Mercedes Benz Toronto. Martin Kaine made the whole process smooth, enjoyable and fun. I never thought that purchasing a car could be so easy. The excellence of Martin’s service definitely matches the high calibre of Mercedes Benz and the state-​of-​the-​art dealership. The SLK250 car is running great and I look forward to servicing my car at this location in the near future.

I have only been once to this dealership for a simple repair that should be covered by warranty in any other dealership. I guess in this dealership owning a Mercedes there is an open credit for charging the clients. I would be very clear before I bring my vehicle there for future repairs.

Worst customer service I ever received in my life! Made an appointment for a recall on my car and wanted to get an illuminated Mercedes emblem installed which I received as a gift and was bought from Mercedes Benz Mississauga. I was quoted for a $ 75.00 installation at Mercedes Mavis but could not make it for the appoint because of vacation plans and got another appointment from downtown Mercedes. Went to downtown for the appointment and when I asked how much they installation would cost, I was informed it would be $ 280.00 and a 3 hour job. The service manager accused me of lying and arguing with him, when in fact I was trying to figure out why the prices were different — their supposed to be a corporation in Canada, therefore same prices for all services. I became frustrated and asked for my car back. I then got an appointment from Mercedes Mississauga at Mavis Rd and had my recall service and installation of the illuminated light for $ 75. The service manager should be ashamed of himself for trying to charge me an extra $ 200!

Great MB dealership! I had the pleasure of dealing with Martin Kaine. Martin was a great help in explaining all the aspects of the purchase and working with me on the best possible financial aspects, he definitely beat what the other locations could offer.

Great fantastic service. Very friendly stuff! You will enjoy it if you can afford it!

Buying a car can be a daunting task. In the process, i visited many dealerships in the GTA. I have to say, that i had intended on purchasing a different competitor car, but the Mercedes service i received at this location blew me away and in the end, the service alone is what changed my decision. It was night and day compared to the other dealerships. The entire team was great, from start to finish, but dealing primarily with Bobby, i was blown away. He represented exactly what i was looking for — honest, straight forward and highly professional. I was able to talk budgets with him, without feeling awkward. I was able to discuss features and the impact of selecting or not selecting features with accuracy, he explained everything really well and he didn’t expect that i knew everything about the cars i was looking at. It really makes a big difference to have someone that you feel plays on your side and the dealership and not just in the interest of maximizing sales. And the best part, i knew i walked away with an appropriate deal, a great car, and 3 weeks in, no buyers remorse whatsoever.

I recently bought my car recently from Gary Xu at Mercedes-​Benz Downtown — trading up from a smaller MB for my growing family. Gary has been really helpful in locating the exact model that I wanted and gave me a very competitive deal on the vehicle. On the day of the pick-​up, the Finance Manager had all of the paperwork ready for the vehicle and Gary was on-​hand to walk me through all the features of the vehicle. A week later, Gary followed up with me on the vehicle and made sure I had no issues with the experience or the vehicle.
I have been servicing my vehicle at Mercedes-​Benz Downtown for the last six years and have been very satisfied with their work. When my car developed a whine, Aleem and the technicians spent their time to try to track down the problem. When they couldn’t, they were up-​front about this and told me that I should not spend any money on it and wait to see if the situation changes.
The dealership itself is conveniently located and offer shuttle bus service to the downtown core. Every time I visited the dealership, the staff were very courteous and professional. Having visited three of the other corporate stores in Toronto, I find MB Downtown to offer the best sales & service experience.

Took my car there for their B3 service on my car as I was under the impression that service had do be done by the dealer while under warranty. Fortunately I found out later that I don’t have to use the dealer.
Here is why…
Firstly, their service price for the B3 service is around $ 700 after tax. While there are some parts changes, the majority of the work on this service is fluid changes & diagnostics & can be done by many other mechanics for under $ 200.
My biggest issue with them was they billed me for something I did not order: An Interior Air Quality Service which costs $ 59.95 + tax! Fortunately I managed to talk to the service manager and he agreed that there was nothing mentioned on the bill of service beforehand about this work being performed but I now have to go out of my way and make a return trip to the dealership to get a refund.
This really seems like a case of a service advisor taking advantage of a customer and trying to tack on unnecessary service in hopes of a higher commission. This is not something I expect from Mercedes-​Benz dealer and one of the reasons why I go to the dealer in the first place. In fact, they would have gotten away with this had I not taken a very close look at my bill and for this reason (regardless of a refund) I will never take my car back to them for service.
Don’t get ripped off, shop around if you need routine service or any work done on your car.
Beyond this I can mention there are some positive things. They have an excellent shuttle service and free coffee and snacks while you wait. Unfortunately I don’t think these outweigh sneaky service advisors.

Five star for their excellent customer service. They were able to squeeze
us in for a tire replacement a day after a long weekend.
Front desk staff was friendly and professional. We were especially impressed with the service department. The manager was very knowledgable. He periodically informed us with the progress of the car.
The waiting area was spacious. Complimentary premium coffee and tea, and fresh biscotti from local bakery.
Our baby Benz looked brand spanking new, even the rim of the tires was nice and shiny.