Medvisit Doctors Housecall Service

I have been using Med-​Visit for many years now and they’ve always been great. Yes, the docs tend to arrive quite late in the evening but it’s worth it, for being able to rest your sick body on the couch and not drag it out in the cold to a clinic office! 1000 times better than relying on Telehealth, (which will send you to Emerg automatically, even if you call about a hangnail!)
I do find that in the past year, the service at Reception has deteriorated *badly*. The women who answer the phone have 1) bad attitudes the minute you need to deviate from their formula of who are you, what’s wrong and where do you live; 2) and, as I’ve seen mentioned in other reviews, they do feel quite free to express their impatience with you like they are doing you a big fat favour to be talking with you at all. Example: you ask a question, they respond with a party-​line response that does not in any way answer the question, you try to re-​word the question to make it more clear, and they snarkily repeat the exact same thing they just said and tell you that ‘you aren’t listening’…and once I called for a doctor and was trying to explain the concept of a «stamped» sick note I required for my school; the receptionist couldn’t grasp this concept right away, and put me on hold because she had to «deal with a customer»!!! Hello?! Am I not a customer???
As a customer service rep myself, I’d like to assure the ladies of Med-​Visit that it is not the customer’s job to «listen», it is THEIRS!!!
So because of them, my would-​have-​been-​5-​star rating must drop to 3 stars. If the Reception staff could get some customer service training and perhaps some occasional supervision or call monitoring, it might go up to 5 stars again.

I just wanted to say that this service is great, only it doesn’t take the place of the family doctor. the doctors are great, for example my grandmother was really sick, and if it wasn’t for the doctor suggesting that she go to the hospital she wouldn’t have been around. I just want to say thanks so much for all the help!

This is a great service for me. If my kids are sick I ususally end up having to work from home. So this really couldn’t be more convenient.
1. Yes you need a valid Health Card
2. Yes you may end up waiting up to 8 hours or more… but you’re at home! isn’t that better than waiting in a clinic for hours?
3. Yes this service is best intended for bacterial infections that need a perscription. Helps avoid you bringing contagious infections out into the public and clinics, etc and spreading them around
I love the service for what it is… saves me time and hassle and travel money

I can’t comment on the doctor’s because we never saw one. I called in the morning to see if my 6 year old daughter could be seen today. The reception said that the doctors visits are between 4pm and 11pm. I was concerned that the doctor would come after 10pm when my daughter would be asleep. The receptionist seemed impatient with me and wasn’t able to offer any reassurance as to what time the visit would be scheduled. I understand that the doctor most likely would schedule his visits according to location but waking a sick little girl at 11pm seems unacceptable to me. I doubt I would use this service again.

I used this service yesterday for my elderly father. I usually would drive him but my car was unavailable so I decided to give this service a try.
The doctor arrived when we were expecting him and was very helpful. I will be using medvisit again in the future.

absolutely useless. dr. x (i thought long and hard about whether to use his real name) made a timely visit to my home – thank you. after telling him that i was experiencing profound weakness, fever, and body aches, he asked me if i had anything come «out of your bottom end». wtf? first of all, aren’t you a physician? like, is the most medically accurate verbiage you can use «out of your bottom end»? and secondly, what on earth does that have to do with «profound weakness, fever and body aches»?!? he went on to tell me that if nothing came out of my bottom end, i may have to go to the hospital. but what about my complaints? do you have any relevant advice? no, take tylenol, get rest, drink plenty of fluids? he was in and out in, literally, 5 minutes. a colossal waste of time and dying to know how many of my tax dollars go to support this «free» service.
it’s a shame, the concept is brilliant, and perfect for the elderly and extremely sick, but utterly useless. perhaps people have had better luck with «doctors» other than the one that visited me…

Ok, I don’t have much to say here except we called last night and were told to call at 8am this morning. Only to be informed there is not a Doctor on call. ??? Isnt this, this companies business. And why are people so rude today when challenged about their mistakes?
This is a blurb from THEIR website.
In the Ottawa area, house calls are carried out weekday evenings, weekends and holidays. * Evening hours 5 pm-​11 pm * Weekend hours vary * Requests for house calls Mon-​Sun 8 am-​11 pm
Service Description: Does not provide medical or other health care services but acts only as a referral service. All requests for medical house calls are referred to private independent doctors.
When you need a doctor to visit your home in the case of a non-​emergency situation, they provide the following services: Caring physicians making house calls * same-​day service * copy of medical report on request * prescriptions called in to your pharmacy on request.
If they dont have a doctor what is their purpose in life?