Marco’s Shoe Repair

Sarcasm and rudeness as a business model, interesting way to keep a small business running, and to attract new potential customers…
I went in to this dark and empty shop to ask if it was possible to resole hiking boots and if it was worth doing. Oh, the humanity! how dare I question the abilities of the great and renowned Marco the master shoe repairer. He became more sarcastic as I asked a few important questions to the point where he waved me off with an ‘arrivederci’ and a wave of the hand as punctuation. But not before he told me he had 20 years in the business.
The dying business of shoe repair, let’s face it, most people throw them out instead of paying half the price of a new pair to get them fixed. So you would think that any potential customer would be welcomed and you’d answer questions, but apparently not in this business model.
This is why people go to Walmart and other huge stores that have customer service skills and return policies.
One of the rudest people I’ve dealt with in ages, I’m not kidding and can you imagine if you had your shoes «fixed» here and something went wrong, this guy would be impossible to deal with… go somewhere else before it happens.

The best place to get your shoes fixed in the city. Marco is nice, friendly, likes opera and World Cup Soccer, and is a master with shoes. He always goes above and beyond. He’ll not only fix your sole or replace your heel, he’ll shine your shoes until they look better than when you bought them. If the work is going to be expensive, he’ll tell you up-​front, and often he’ll give you alternative, not as extensive (or expensive) repair options. One of the best services in Toronto, you will not be disappointed. In fact, you’ll leave with a smile on your face, and glad you went!
This location is across the street from the Yonge and Church Canadian Tire, around a bend, attached to a condo building.