Loblaws

They didn’t have any grass fed milk butter today. We always came here for it. While we were trying to ask a staff who was organizing the shelf, there was another staff (lady) tried to help us out. She was attentive. Thanks! We hope you guys will bring back our Grass Fed Milk Butter soon!

I can’t believe I’m wasting my time writing about a grocery store, but this specific location is so bad I would rather shop at Metro…
Let’s start with the organization. It honestly feels like a hoarder set up this store. There is plenty of options, but it takes forever to find what you’re looking for because it’s all over the place. The main offender here is their bread selection, but poor organization can be seen throughout the store. e.g. Some bread options can be found at the front along side produce, part way into the store across from a weak salad bar, and at the back amongst the meat.
Additionally, no one seems to reorganize misplaced or picked through items, causing the store to look like a garage sale of food. On top of this, while trying to find the specific type of let’s say Greek yogurt you are looking for, chances are it’s not even in the pile of white tubs because maintaining stock seems to be an issue here. While most loblaws rarely seem to run out of items, this place has run out of iceberg lettuce… It took me a while to realize this because once again, there is like 4 different places they stock lettuce for some reason… How about we ask a stock boy, one might ask. Good luck. There is rarely one of those eyesore-​orange tee shirts in site.
Perhaps understaffing has lead to the problems listed above (and the ones I didn’t list)? My guess is that much like the other problems plaguing this store, understaffing is a symptom of poor management. No half decent manager would let this happen. So please, Loblaws-​corporate, if you are reading this send someone to clean up this mess.
/​rant

This is ridiculous but it’s the only way I know how to share my love. I never checked in on Unilocal,but I would say every single week for the past year. So many visits that I KNOW when they stock items. I know when they’re busiest and when they’re not. I know when the families with screaming children visit. My perfect time is Saturday mornings before 10:30am.
THANK YOU FOR THE LATE HOURS
Every. Single. Day. 7am to 11pm. It’s opened on most holidays until 6pm, sometimes 3pm. When I visited here at 10:30pm for a quick walk and one bag of chips.
THANK YOU FOR THE CLEANLINESS and Loblaws guidelines
It’s ALWAYS clean here. I HATE sticky shelves, spilled items on the floor, «where is the bread???», wet cashier conveyor belts, and dark/​crammed spaces.
Every modern Loblaws follow the same look-​and-​feel. Mississauga Heartland Loblaws has always been the best (for me) and this Queen Street one isn’t as big. The downtown location carries less choices (and sources) for fruits and vegetables, but that’s fine because I survived. One time the lemons suck, another time the sweet potatoes are all gone. The bagged avocados are yucky.
in-​and-​out in 30 minutes.
That’s me! And thank you. You’ve made my downtown life perfect and healthy.
A quick note.
I hardly talk to the bakery, deli, desserts, or seafood. It’s not in my budget. But in my experience, they are quite slow. I also wish you accept AMEX.

This is more than just your ordinary general purpose grocery. They have several nice (e.g. bluefoots, hen of the woods, chanterelles, etc.) fresh mushrooms available year round, various ground meats (elk, bison, elk), veal sweetbreads, veal, duck, whole rabbit, dry aged beef, wagyu beef, edible flowers (also zucchini flowers!), and lots of great cheese.
I lived in Kensington market for a year and was a bit worried that I would not having much groceries in the Queen/​Bathurst area, but I am more than content thanks to this Loblaws alone.
For things which are harder to get in this city like truffles or really high quality chicken, St. Lawrence market is likely to be a better bet.

A great store with an incredible amount of young hot women walking around.
This is like being somewhere around the Bowery or lower Broadway in Manhattan, great energy to this store and good one to shop, for a Loblaws. They do try hard with the newer stores. This one is actually decent. Loblaws is brilliant at re-​packaging the generic as the exotic, and sprinkling a little whiff of the rare or unusual in the mix to sell the illusion.

I shop there almost every day. I love it. Staff is friendly and all the shelfs are always full with fresh products. I love to shop here.

I popped in for groceries once but came back to their glorious bakery the second time. Their selection is OK but slightly unorganized. Produce is neither good nor bad compared to others. Try this location if you need to pick up a cake or dessert. They have a large selection of macaroons, tarts, cakes (la rocca & dufflet), and more. Did I mention cupcake bonanza? Also, Dufflet pastries isn’t too far if you can’t find what you want here.
You can rely on very few people in this store. The person at the bakery wasn’t there when I came in. I had to say ‘excuse me’ to a lady 3 times before she acknowledged my existence and then tersely told me she would be by soon. Waited a bit for her to come out and thankfully she was a lot more pleasant. Luck of the draw, I guess.

Very nice lawblaws location. Very open and bright. There’s a lot of great fresh products and produce for very good pricing. Great location in the heart of queen street on streetcar line. Perfect go to spot for everyday shopping needs. Service is fast and friendly, and if in a rush there’s the selection of self check out options!

I found Loblaws by chance while on vacation for a few days in Toronto. The place reminded me of Whole Foods, with a very nice selection of food (they even have dried morel mushrooms to buy in bulk!), amazing pastries and a small eat in area overlooking the street. A great supermarket if you are in the neighborhood. Perfect for a pastry break!

Let me preface this review by saying that I generally believe that Loblaw Company runs the best grocery chains in the country (on par with Wegman’s in Western New York, who are consistently rated one of the best chains in the US). And I was one of the many who had waited with baited breath for this location to open. Now that it’s had a couple of years to shake out their kinks, I have to say, I’m still very disappointed.
So, it’s my sad duty to write this review. Where to begin?
— Staff. Other reviewers have picked up on this, but the professionalism of the staff is a big issue. Don’t get me wrong, there are some members of the staff that are friendly and helpful, but they are few and far between. The turnover at this location seems to be really high. The cashiers are generally listless and sometimes outright incompetent (contrast this with how friendly almost every cashier is at the Carleton location). The folks at the fish counter are often uneducated about their products and how to handle them (just try to get them to steam a lobster for you). The stockboys are constantly chit-​chatting about inappropriate things instead of getting stuff done in a professional way. The worst are the folks at the deli counter (especially the younger staff) — they are outright rude and give you nasty looks for simply requesting things be thinly sliced or are freed of plastic wrappings before slicing begins. The only folks that seem consistently professional are the ones at the butcher counter. To me, these problems point to some fundamental problems with management, hiring and training.
— Product Selection. Considering that this is an urban location, I did expect that there would be some issues with selection, but I continue to be surprised at all the items that are not carried here.
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I’ve seen Galen Weston a number of times at the flagship location at Carleton/​Church, where things run much more smoothly. Perhaps he should be spending more of his touring time at the locations like this one with fundamental problems that need to be acknowledged, and addressed.

Much nicer than our’s.
Looks like a Whole Foods but a step down and all orange. Another big store.
Came in to get some fruits and bottled water. Guy helpful finding navel oranges… all produce in the back right.
The dessert section impressive or Patisserie, fancier lol.
No Amex, unfortunately.

I was shopping at the Loblaws last night, went to the deli counter and the young man helping me last night was a little naïve and misbehaved for a person who is supposed to represent a company like Loblaws in a professional manner.
This matter is still not resolved, my intention is to follow up with the store manager to formally report this unprofessionalism.

I love Loblaws. Simply put, it’s the best grocery store I’ve ever shopped at. Overall quality of food and the stores themselves is second to none.
After moving to this neighborhood a little under a year ago, I was pleased to have a Loblaws store so close by. By my recollection, it arrived about 2 years before I moved here and having one here saves me a trip to Queens Quay.
Let’s get down to the important details. What separates Loblaws from the rest of the supermarkets is that their store name brand has become brand name itself and the quality of it is often better than the name brand items it competes with. The Ziggy’s brand pepperoni is the best out there. It’s brand name cousin is Pillars which tastes like and has the texture of beef jerky (which is fine… if you were actually looking for BEEF JERKEY). Their PC fresh pasta is better than Oliveri, the Naan bread mini’s are fantastic and have no equivalent from any other company, and the mushrooms are always fresh. The cheese selection is second to none, they have a great freezer section, organic food section, fresh vegetable section and deli and pastry section. Parking is validated for those who drive (validated parking downtown? Get outta here!), and they have a lotto counter too.
Why would you shop anywhere else?

I’ve been coming to this Loblaws location since it opened and loved the fact it’s conveniently close to home. The store is very spacious and clean which makes grocery shopping a nice and effortless experience.
Most grocery items are reasonably priced and they often have weekly sales and in-​store specials and clearance items. Plus extra PC Points are offered on selected items weekly.
This location has an onsite bakery, eat in area (that overlooks Queen St.), sushi and hot food counters for ordering in or takeout at reasonable prices.
Checkout is usually a breeze as I never waited any longer than five minutes because there are so many staff at checkout. The cashiers are usually friendly, fast and efficient, but on a recent visit the cashier was very nonchalant, somewhat irritated, and not very helpful as she didn’t help me bag my groceries.
Perhaps she was having a bad day, but it doesn’t excuse her for the lack of customer service.
I was quite appalled because I brought my own reusable bag like I always do and only purchased 6 items which can easily all fit nicely in one bag.
Normally the cashiers would take my reusable bag since I tell them I have my own bag (s) and provided it to them before they start scanning my purchases. In addition, the cashiers would just bag the items after they’ve been scanned, but not this time, the cashier just left my bag on the counter, scanned my purchases and just piled them next to the bag. I thought it was odd, but thought perhaps she wanted to scan everything first and then bag the items at the end. Definitely not the case here.
I ended up having to bag my groceries myself while the cashier gave me an annoyed look to hurry up as she was already scanning the next customer’s groceries and needed the counter space. If only she had just bagged the groceries for me in the first place, I would have been happily on my way leaving the counter free for the next customer. Such a shame that my grocery shopping experience was marred by poor customer service. Perhaps I’ll try their self-​checkout next time.
Nevertheless, I will continue coming to this Loblaws location despite the one bad experience because overall it’s a great store in a very good location.

Was in the Queen West neighbourhood so I thought I would pop by to purchase PC yogurt, almond milk and stonemill bread as they were all on special. Would you believe they were all out of stock. On a Friday @ 5 pm. Who stocks this place? Considering the lack of supermarkets in the area you would think they would try to keep stock up. Thanks got there is another Loblaws closer to home.
Compared to other renovated Loblaws, this one is all style and no substance. Even their hot food is third rate. Just wings and pizza when you are located in a foodie mecca? Step it up and serve the fabulous dishes like your sister stores at Forest Hill and Maple Leaf Gardens.

Before I dive into what I love about this store, I just want to say that I haven’t bought a lot of produce here, and there are some reviews here that thwart their produce department. Thanks for that intel, and I’ll stick to farmers’ markets for such goodly goods.
Moving on…
This is quite the grocery mecca sitting high above Queen W when it comes to cheeses, boxed goods, and pre-​made dinners! Black and white tiles, seemingly endless aisles with luxurious wide lanes make up the skeleton of this massive grocery monster, and if you have a large family or are doing a giant shop I think this place is the tops, and is what you seek.

To Loblaws Employees on 585 Queen St. West:
I am giving it 2 stars because of their staff. I have not been happy with their staff more than once. I have gone there a few times and sometimes people have bad days. But every single time their staff was rude, obnoxious, like they are some sort of Gods. Seriously??? You work at a store where customer service should be excellent. There are a ton grocery stores (cheaper) and local stores there, and if your staff keeps being rude, people will stop coming.
Let me give you an example. I parked underground. Got the ticket. Shopped. Produce was not very fresh. Fish seemed good. To get the person who works at meats & fish department took forever. And the attitude I got. I mean — kids work there. And kids give attitudes. Fine. I got my fish and walked away. Got to the front. Had over 100 dollars worth of groceries. Paid. Got my parking ticket validated. Got downstairs. Ticket wasn’t working. I went upstairs to let them know and they are like you need to pay for it. So I show them the receipt and they are telling me I was never there. I go to management. I speak to them. She wants to give me money for the parking ticket. I was like I don’t want the money, just validate my card so I can get out of there. Then I got attitude. I simply asked why is it so hard to validate the card? Or to be nicer? So I called the security. They unlocked the gate to get out.
I WILL NEVER GO BACK.
Rude. Unfriendly. Obnoxious.
If you don’t like your job, quit. Find something else. Or change the way you think about your job. I don’t know what else to tell you.

This is a Review for Take Out, not for the Grocery store.
They have fresh, cheap food for lunch. Pizza, Chicken Wings, Chicken Fingers, Pasta, Fries…
They also got ready to eat dishes: meatballs, meatloaf… (around the $ 7 – 8)
I got 3 Chicken Tenders and 1 side for 7.66 $ with tax. The chicken tenders were large and tasty. They got dipping sauces (Hot Sauce, Mustard, Plum) on the side.
I went there late today (230pm), there was no line.

I generally like this location, but I have to agree with a few other reviews on here. The staff needs a bit of work re: customer service, especially the ‘hot-​food’ service station by the escalator and across from the pastries.
Every time I go in around lunch to grab groceries for the day/​my lunch — the servers behind that station always either a) give me a glare, then walk away to do something else, or b) ignore me completely and pretend I’m not there. It’s discouraging, and insulting, and seriously? If you don’t want to serve/​interact with customers, then take your sulking faces and go work somewhere else. By the time someone /​finally/​acknowledges me, I try and speak in a friendly way while I get my order, but I’m met with grumbled answers, or lethargic movements. Like it’s some big chore for them to give me what I’m asking for. It’s handed over begrudgingly, without a smile or anything.
It’s really a problem. The cashiers I find are always lovely, and the reason I keep coming back to this location is because it’s close to my work, and I enjoy their selection. But come on. Customer service is job number one (having ample years in customer service myself), it’s embarrassing to have to see the way these workers treat people.

It is with sincere regret that I am writing yet another terrible review of this grocery store. Regret for the fact that yet another meal was ruined by bad produce. Let me begin by saying that this is my local stop on the way home from work. So the likelihood of repeat visits leading to dissatisfaction is high. But unfortunately, I’ve purchased more questionable and rotten products from this location that any grocery store I’ve ever visited.
Last week– Wednesday I bought some cubed pieces of butternut squash PC brand and they were sealed. The best before date was a week away. When I went to use them three days later, they were covered in slime.
Then tonight, $ 20 worth of seafood and all my work on dinner was ruined. I bought some pasta clams, bay scallops and shrimp to make with my homemade pesto and white wine with linguine.
We were shelling the clams as we ate and my boyfriend was like: What is THIS??? pointing with his fork to a clam shell that was open, had no clam in it but some black sludge that looked like liquid tar. The shell was literally full of it. We set it aside, but he couldn’t eat the rest of his dinner. Both of us have had clams many times before, but we’ve never seen this. It looked like squid ink. But the clam was closed before I cooked it, so I don’t know how squid ink could have been inside it.
I called the store and told them that I had a possible health and safety matter to report. I was transferred twice and the second person I spoke to had the Assistant Manager nearby and I overheard the AM say «What would you have done if I wasn’t here?» over and over again tot he employee
When the employee returned to the phone, he asked for my phone number. I asked him who he was speaking to just then, and he told me it was the AM. I asked to speak to him instead.
Wow, being the AM, his concern should be the customer on the phone and the safety of his products! He easily could have asked this question (and I do think it is an important question) to his employee after the fact. But when someone calls in with something like this, you pay attention. Not just because it is your job, but because of public heath and safety.
When I spoke to him, he asked the person at the fish counter and said that a bit of black can be normal in a clam. I asked him of a tablespoon of the stuff in a pasta clam was common and he said he’s never seen it, but that it should not pose a safety risk. He was nice enough to offer to refund my money for the products used if I brought in the container with the price on it, but our dinner was ruined. We just couldn’t eat any more of it.
I’ll maintain that the cashiers are all really nice here, but I think there’s something very wrong happening from a quality standpoint and management seems to think it’s more important to berate their employees than to handle the problems that arise.
I guess we’ll see if we shit ourselves tomorrow…