Lindt Chocolate Shop – Etobicoke

Great staff and always eager to find the perfect chocolate for every occasion.

I second Kat S’s review about the bad customer service at this location. I too purchased a wag jag voucher and did not realized until that day that it had expired three days prior. Nevertheless, I asked one of the sales associates in the store if I could still use my expired voucher, or at least for the face value I paid for it, and he said yes, they would honour the amount paid ($ 15).
With that being said, I took my chocolates to the cash to pay and when I mentioned that I had a voucher that had expired and that one of the sales associates said I could still redeem it for the face value, she asks another associate out loud if they were still honouring the expired voucher. That associate (I assumed it was the manager) immediately yells out «No, it’s expired, it says right on the voucher!»
I didn’t appreciate the tone, nor the manner in which this was said; especially in front of other customers. To me this came across as rude and unprofessional.
Despite being out the $ 15 I paid for the voucher, along with the poor customer service I received, I still ended up buying $ 26 worth of chocolates.
In retrospect I should have just left but I guess I felt the need to make my trip to the store worth while, which, in the end it really wasn’t. Next time, I’ll pass.

I’m not a big chocolate or sweets fan but, for a Secret Santa gift, I had to pick up some Lindt chocolates so I headed over to this location.
It’s a fairly small store, clean with an assortment of Lindt chocolates that you wouldn’t normally see at The Bay or any other department store. They had a section where you could bag your own chocolate balls and there was quite a variety to choose from, such as dark chocolate with sea salt, coconut, white chocolate with peppermint, citrus, strawberry cream, biscotti, etc. There were large bags of cocoa, chocolate bars, huge boxed chocolates — the list goes on …
Again, because I’m not really a chocolate lover, I can’t comment on the price; however, a (approximately) 7 oz bag of the chocolate balls were about $ 4.00. I bought four bags and one of the choose your own assorted bags and the bill was about $ 25.00 so it really wasn’t a steal. Quality was excellent though — very fresh.
Service was just OK … part-​time, middle aged women that weren’t too friendly or willing to assist with anything.

Great bargains here, especially in novelty, seasonal products, the higher end Lindt line of chocolate bars and Giradelli chocolates. Everything is fresh, nothing stale or broken, first quality. It is a great place to build your own gift baskets for that special someone for celebrations and special occasions.

Oh my god. A dangerous place for a chocolate lover but well worth the drive. It’s cheap, people! 2kg bunny was $ 35. It was $ 60 in the store! Truffles, melty chocolate, bars… go. Figure out how to take it home because you will buy everything in sight.