LifeLabs

I went to LifeLabs today to get some blood work done. First off it’s in an older building on College and it’s located in the basement. I overlooked these two things and made my way down. However, when I walked into the lab I pretty much turned and walked out. The receptionist was kinda rude and had zero customer service.
The «lab» itself, was very rundown and just had a depressing vibe.
Yes, I know it’s just a medical office and it doesn’t have to be the most fun place in the world, but when having to get something as unpleasant as blood work done, it’s nice if your surroundings don’t depress/​creep you out. I ended up walking further down the street to another Lab facility and had the best blood work experience ever there. I wouldn’t recommend this place to anyone I know.

The service I received today was friendly and efficient and overall an A+ experience.
I called the LifeLabs phone number before I left to get an idea of the wait time for a drop in blood work appointment. The lady on the phone was patient and answered all my questions vey well. She provided me with the direct fax number for the location I wanted to speed up the process and was very friendly.
Once my requisition came through to the office, I was put in line and waited about 20m even in the early morning rush. Everyone was kind and the technician was so fast I was in the chair for about 2m before everything was done.
I was very impressed and will absolutely recommend this lab to any of my friends needing blood work!

I’m not the type of person to go out of my way to leave a review for pretty much anything, but the service I received today from the people at LifeLabs was so lovely I just have to:
Let’s face it, no one likes having blood taken, but I especially hate it because I have a tendency to get the spins pretty severely. On this occasion it was so bad that my (attendant? technician?) stopped in the middle of the first try because my colour had drained and we thought I might faint. So they moved me to the bed and continued on the other arm. Sounds horrible, right? But it wasn’t! Sandra who was taking my blood was so patient and kind and the receptionist (Christine, I think?) even came in to help distract me. They were lovely people who seemed to genuinely care about my situation.
Thank you ladies for helping make the best of an otherwise unpleasant situation! I wish everyone treated their work as you do!