Went there to have some links removed from my watch and buy some earrings.(for me). Nancy was super helpful. I left the watch, went back 20 minutes later. Watch was till too big and they worked on it while I was there, other customers were coming and going while I was there and all the staff were very attentive. This is a great little spot in the core for jewellery repair, without the high cost of a more upscale storefront like Birks.