Knights On Guard – Protective Services

This is the kind of company you avoid. Only take a job with Knight on Guard in Toronto only and I mean only if you can’t find anything else. It would work if this is a first job for new immigrants. They give crap so they get crap. No one stays and they are cheap. The turn over in staff is a prime indicator that this is a company not worth your while. Minimum wage McJobs is all you will get. They do not care about their employees one bit so don’t expect it. Good luck.

Where to begin with these guys. I cannot speak to their various other security services, however with regards to their concierge service, they are the worst security company, I’ve ever dealt with… And I’ve lived in and visited the condos of many friends over the years, these guys are terrible.
Now my statement is not made in anger, frustration or spite, but after seeing how they handle their business and customer service in my condo over the past few months, I just need to state the facts to lead you to the same conclusion as I’ve come to.
1. Incompetent — two main scenarios have occurred since moving into my building (some directly impacted individuals, and some impacted the building as a whole). There are more, but these are the MOST noticeable:
a) Master Key lost — Concierge security staff lost the master key to one of the buildings at our location. Leading all locks on all doors to have to be replaced. Key was never found.
b) Packages — The system for package delivery and retrieval requires security to log the acceptance of the package in both a computer system and a log book, a notice is then placed on your mail box and you MUST show ID to retrieve you package. They’ve continually released packages to any person who turns up the mailbox slip whether they be package recipient without checking ID. This means anyone can grab your package notification slip and walk away with your package.
2. Corrupt — In addition to packages being given away to wrong people, I personally was a victim of a security officer stealing a package. Canada Post had confirmed delivery details, a signature which matched one of the same officers who had signed for previous packages in pas and there was no record of any package being turned away.
The package in question was never logged in the computer (as is standard protocol), was never logged in the book (as is standard protocol) and no notification was given to the resident, me (which is standard protocol). In essence a correctly delivered package seemingly vanished into thin air — stolen by the officer who signed for it and chose to not make any log of it.
3. Poorly trained staff — the staff of KOG who work as concierge staff are, in my opinion, some of the worst trained out there. Newly hired guards with no knowledge of our buildings systems, protocols, even how to properly open doors for residents with buzzers, were placed at the front desk with little to no training to basically «fill a spot».
4. Zero customer service — During the time period that the above package theft scenario was occurring I sent 3 emails to KOG management and account management, outlining the issues, outlining my concerns, seeking a resolution, basically looking for some sort of dialogue. Three emails sent, not one was responded to, not one. They simply do not care.
If you live in a condo building that employees KOG, beware. Speak to your building management company and ask that they begin seeking a new company.