King West Eye Care

Good service, friendly staff, convenient hours and online booking. I have no complaints.

Great Service and Selection. The Staff and Optometrists are great.

I found this company online as it is close to where I live. It had two good reviews here on Unilocal.Their hours are pretty good especially for those that work 9 – 5. (Mon 11 – 7 Tues 9 – 5 Wed 11 – 7 Thu 11 – 7 Fri 9 – 5 Sat 9 – 3 Sun closed).
When I called to book the appointment, the lady that answered was helpful in explaining what is included and how they work with benefits. They aren’t able to submit paperwork for Manulife. But then again, the next place also had concerns with Manulife.
Cost for an eye exam here is $ 109. The other place I called in LV was $ 135. The difference being that the other place used a optical imaging camera. KWEC is more old school and actually looks at your eyes. If there is concern, the doctor would recommend going to get the imaging done. I chose this as I did have the imaging done years ago and didn’t think it was necessary at this time. The lower price worked better due to the amount covered for my benefits.
I was able to book my appointment rather quickly. (within 2 days) which was nice. The lady at the front gave me an iPad to enter in basic information. She was very helpful and asked if there were any frames that she could show me etc.
The doctor seemed knowledgeable and answered any questions that I did have. His equipment was very clean and he used alcohol wipes to clean off his machines before using them on me.
However, I did feel a bit rushed (compared to other appointments I’ve been to in Waterloo). After the colour drop tests, I asked about the test that does make your vision blurry and was told that they did not book enough time for me to have this test done and that I could return another time to have this test done. Which I then confirmed that it was included in the exam cost that I did pay for.
I didn’t really want to return for this other test and was a bit surprised that when I booked the appointment, it was booked without enough time to perform the full test. Nor was I told that when I booked or when I had showed up. Hence my reason for not giving a good review on here. (It’s more a 2.5*)
He ended up doing the test, and I had to wait 15 – 20 minutes for the drops to set in, which he took in another client during this time. I wonder had I not asked the question, would I had been told to return for this other test or would that had been the end of my exam?
I did notice that the lady who had her appt did get the blurry eye drop tests as she was still there when i was done.