Kind Exchange

I dropped off 2 huge bags in this location and was told that I would be contacted within the few days. I was contacted saying that they had an offer for me. I go to the store to only find out that they only wanted to purchase a silk top. The girls response was «I have the chance to be super picky because a lot of people are dropping off things» and my question is: how can you pass guess, Marciano and that range or brand when u are selling super cheap brands? Anyways not happy with the whole experience.

Each Kind Exchange reflects the neighborhood. This one has a lot of variety and what I was looking for. Make sure to try stuff on as all sales are final. The person who was working there today as very friendly, kind, helpful and very busy, but had time to help everyone. As always there is lots to look through and the staff is nice. Got Ralph Lauren, Mexx, Banana Republic, Gap, Eddie Bauer, Tristan and more.

Updated review: The 2583 location now has a brand new manager, and she is just lovely. She may be the nicest Kind Exchange employee in Toronto! Excited to see what she does with 2583 Yonge.

I don’t understand the appeal of Kind Exchange. Is it for people who think thrift stores smell? I have never bought anything at this location, or any of the other ones. And there are so many locations! It’s rivaling Starbucks for unbridled growth. I tried selling them some stuff on consignment and they didn’t want any of it. Meanwhile they sell all sorts of Target and Joe Fresh cast-​offs. So I just don’t know…

While walking along the street I came across this place. Now I just went in to browse (not to sell any items so I an’t speak to that), however the stock that I saw and the prices were pretty decent. They did have some designer items — I saw a gorgeous sparkly dress that was Dolce & Gabbana for $ 150. Considering that Le Château has dresses for $ 200+, this was a bargain. Definitely a NYE kinda dress. I noticed all their clothes are really in great condition — in fact if I didn’t know any better, I would have thought a lot of the items were brand new (well of course except the shoes… but I did see a pair of lovely Prada shoes… my inner Carrie Bradshaw was coming out). There is jewellry and purses and belts to choose from. Items are placed by size and it seems grouped by colours which just helps when you are going through the racks,
The store is nice and clean and obviously due to the set up there is new stock often. I would def come back and check it out.

I read a few unkind reviews before my first trip to KX on Yonge. They are professional and you are there to ask them to asses your clothes for sale — and they are sincere. If they cant sell it they tell you why — «looks too summer” — «we have too many orange shirts». What is wrong with telling the truth? They bought more that 40 items from me so far. Everything I brought in was spotless, cleaned and ironed. I even found a luxury designer skirt for $ 30.00 — about 90% off original price. Love KX and the fact that they donate to cancer and MS is great. I will definitely return to buy and sell.

This review is mostly for the newly opened location at 2583 Yonge St. Went in there last Friday with a bunch of nice coats and jackets (some were in the $ 400 – 500 retail price range), right around 1pm. According to their blurb, they take stuff in all day, right before closing (7pm?). Was promptly told they were «done for the day» and that I should come back the next day. I asked if they can take a look and give me an idea of pricing, as I don’t want to waste my time if I will be getting next to nothing for my wares. (They buy outright at 30% of THEIR resale price, vs most consignment stores at 40 — 50%!).
They took a quick look at them, and the girl (Thea?) told me I can leave them with her and I will get a call back the next day regarding pricing. Left my stuff and left.
Waiting all Saturday for that call and decided to go in again at 6pm (before closing) to see what’s going on. I was nervous since I didn’t get any receipt or anything like that. Thea was not there and the other girl had no idea and no records of anything. Decided to pick them all up and go somewhere else, when guess what. my almost new Line jacket was missing (retailed for $ 398+ tax).
Spoke with the manager on the phone (Muriel?) and she said she would look into it and call me back the next day (Sunday). Never heard from her again. I ended up dropping off my stuff at Flair Trade, just a few blocks north of Lawrence. No waiting, no BS and definitely a more pleasant experience.
Yes, perhaps from a shopping perspective is a step up from Value Village, but from seller perspective — BEWARE! There are plenty of consignment stores in the area that treat you with respect and honesty, not to mention more money! I guess this is the Walmart of consignment, too bad they are taking real estate on Yonge St, next to decent stores.
And speaking from a shopper perspective, I also happened to check out their Annex location and saw what it looked like a Tory Burch purse behind the counter (where they are supposed to keep their good /​designer stuff). Got pretty excited and asked the girl if it’s real. She had no idea and didn’t seemed to care. I looked at it closer and it was a blatant fake. Told her so and she just shrug her shoulders. I guess it’s ok to take in and resell fakes at KX…
And the irony is that they are … «Kind»!!! LOL

This is a review for selling clothes to Kind Exchange. I would not recommend selling things at this store for a couple reasons.
First & biggest reason personally is they lie to you. I’ve sold clothes here twice & I will not be back. The first time I brought a bunch of not worn (still had the tags on) dresses & some worn once dresses all originally $ 80-​$ 100. The most I got was $ 7.50 for one of them. The rest I got between $ 1.50-$ 5.00. I wouldn’t have sold them for that price but they no longer fit & I had a last minute move so I needed to get rid of them quickly. They told me they offer so little because the very most they can sell them for is $ 15, maybe $ 20 — if they’re lucky. I came back about 2 weeks later to get rid of the last round of clothes/​shoes I no longer want & I spotted the dresses I sold to them. They’re marked to sell at $ 35. I’m insulted that they lied to me. I wouldn’t have sold the 2^nd bunch of clothes with with if I wasn’t moving so soon. I would have found another place to sell my clothes. For the 2^nd round of clothes/​shoes I got $ 25.80 I’m sure they’ll be making a pretty penny from all that stuff.
The second reason I’m not the biggest fan of KE is you have wait for the «buyer» to look at you’re items. That’s fine I can understand that but when you call to ask how much longer they think it’ll be the staff is a little catty with you over the phone. Excuse me for asking, my god.
Over all I don’t think highly of the place. Not worth your time.

KE’s target market seems to be young, thrifty university students — not women looking for a good deal on better made clothes that are gently used.
Buying: Like many others have stated, KE is not the place to go if you’re looking for good-​to-​high quality clothing, shoes or boots. The store’s inventory is ¾ cheap brands that look like they’ve seen better days. And, yes, the prices for these well-​worn items are comparable to buying them new. I just don’t get their pricing formula at all.
Selling: I went in with 2 bags of BCBG dresses & tops — all in mint condition — — great work or an-​evening-​out attire. The seller was not interested in any of my items. Which, in the end is not surprising considering KE only seems to be interested in purchasing low end brands.
While the SA was friendly, this is not a store I’ll be returning to — not as a seller or as a buyer. I’ve found better stuff at far more realistic prices in the secondhand stores on Queen W.

I must start by saying that I love thrift store, vintage store and high end second hand store shopping. I was so excited to hear about Kind Exchange.
This is the worst of the four locations for me.
Generally, I find this store sells overpriced, second hand H&M, Gap and Forever 21 clothes at nearly new prices. I would not pay $ 20 for a second hand H&M dress.
I buy clothes of all brands (high and low) — I am fine to purchase Costa Blanca — but why would I buy a second hand Costa Blanca sweater for nearly $ 20?
Their website says that KE sells vintage and one of a kind pieces as well — this location has a very bad selection of vintage and one of a kind. It also doesn’t have much high end clothing.
The vintage pieces they have are overpriced in comparison to other vintage stores in Toronto that have much better selection.
I have been to each location at least twice. I personally am not interested in buying second hand jeans by Bluenotes, American Eagle and Forever 21 for $ 15 — $ 20 (I can buy them on sale new for just as much!).
I find that in general, the store is neither vintage, nor high end (there are a some higher end pieces but as I said, mostly mainstream, mass produced items at a not much better price than what it would be new). I would rather go to Value Village for similar types of clothes at a much better price.
Their buying process is very inefficient (I have never sold myself but have seen others, as well as have accompanied a friend selling).
I have seen buyers purchase similar items from one person, but not from another. It was a waste of time. She has great stuff and vowed not to go through this process again. Also they undervalue higher end products — I have sold my higher end stuff at other stores in Toronto for much better value (as well as of course venues like Trend Trunk and Etsy).
My friend carried her items to the store (this was the Bloor location), only to wait 45 minutes, to have to drag half of her stuff back (it was in season, no stains, current style… one sweater was deemed a bit ‘heavy’ for fall, when clearly similar items were already in store). I felt it was an unfair and unnecessary — it is not as if she brought a winter jacket.
I bet a lot of the sellers are also customers — treating people with more respect for their time and efforts would be much better service.
I have another friend who tried to sell who had the same complaint about KE. She dropped off a bag at this location and was called back (this was end of July) a day later to pick up her stuff — nothing was bought. The person told her to come back TWO weeks later because the items were ‘fall’ not ‘summer’ (one of the items was a light, work blazer).
She had only 5 items and when dropped them off had asked them to take a quick look — they refused even though the store was not busy at that time and said she would be called back. My friend explained this is why she had asked them to take a quick peek so she wouldn’t have to come back if it isn’t what they want.
They woman told her — «you can just donate it for charity if you don’t want to come back».
In fact, my friend does donate a lot of her clothes to an actual charitable organization — which KE is not (there are SO many in Toronto that re-​distribute clothing to people in need, like clothing banks– places like OASIS, Double Take for Yonge Street Mission etc.).
It was the attitude of the store that was more of an issue — so inconvenient and not respectful to a customer /​seller.
Interesting concept but fails. So many better high end second hand stores or affordable vintage stores and thrift stores in Toronto — better value, better product and more respect for the customers and sellers than Kind Exchange.

Great concept — love all 4 locations. I have cleaned out my closet and sold multiple items to the store. I think people have to be prepared for the low cash offer, I mean after all they are accepting your «junk» and selling it for a low price. We all benefit in the end.
Also — all my items the accepted were either in new condition with tags are looks very new with no damage or stains.
My recommendation is to drop by early in the day so the SA has time to look through your things, keep an open mind on what they want to buy and be open to donating the rest of your items to charity!

I brought my clothes in to be sold, I was told some were unsellable. Which is what I expected. I did not expect when I «donated» the clothes they could not sell, that I would then find the clothes I «donated» FOR SALE in their store (at a later date). They basically told me they could not sell it, then SOLD it. They lied to my face, and took my clothes for their profit. I called them to express my concerns and they didn’t care, or do anything to change my opinion! I am so bummed out because I was initially very excited they had moved to my neighbourhood. I wont be back.

I really wish this was the women’s consignment clothing store this neighborhood needs… All items for sale are super low end — Smart Set, GAP, Urban Outfitters, H&M, etc. — and priced very close to what’s charged at the stores. Sweaters and most of the items look worn out! And if you’re bringing a designer piece in, don’t expect a good offer. You’re definitely better off giving it to a friend!

I just found out about this shop & that they were opening up a location at Yonge & Eglinton. Today was their grand opening & I was able to sell one of my items to them. A jacket that was too large for me now but still in almost new condition. I went through the racks & didn’t find anything to buy but I will definitely be back when they get some different stock in. The store’s a little sparse right now & I didn’t a rack with staff picks yet. Love the concept of the store!