Islington Chrysler Dodge Jeep

After receiving a request to connect about my previous negative experience from Kris Rams VP and GM of Islington Chrysler, I accepted the request and provided my number for a phone call to discuss my experience.
Kris was extremely apologetic after I recapped my experience which a year ago bruised my image of the the dealership, and was empathetic to the way in which his staff had treated me when purchasing my vehicle in August 2014.
I will note that I have decided to update my review based on the dealerships personal approach by which they reached out and dealt with me even long after my initial review. I received no compensation or incentive to do so. I updated from a 2 to a 3 star based on what I deemed an improvement in my view of their customer service

This is to update my last bad review of the service at this dealership! If you are looking to purchase a vehicle here do not be fooled by their sales people look elsewhere!!!
We have had ongoing issues since the day we signed the papers for our jeep. They gladly took our money and provided great customer service until the paperwork was signed.
I received a message asking me to call them in regards to my posted review. I called… no one called back. So I called again a month later. I was just told on the phone they never received my first message «we must be having phone issues». It’s 2015 messages left on a voice mail don’t just disappear.
I was told the fact that we had to chase down and constantly call was unacceptable but never once received an apology.
When telling him about the fact that they charged our warranty we paid for when they shouldn’t have I was told they wouldn’t have, that they only would have charged the factory warranty.
I will get proof of this and post it as well.
NEVER BUY HERE!!!

Everyone I dealt with at Islington Chrysler were professional friendly helpful and NOT pushy. I felt at ease with my ability to think about my purchase and supported not pressured to buy. Sam, Ryan, jay Jay, John (Finance) were the reason I would always come back to this dealership.

It seems people are quick to write a review when they have had a bad experience and that few people seem to take the time when they have had a positive one.
I wanted to thank the team at Islington Chrysler for providing such a great experience! As a new car buyer (previously a lease customer with another brand) I found the purchase of my 2015 Jeep to be easy and convenient — Jay Jay, Kris and Christine all ensured the process went smooth and quickly — and also helped with the ending of my previous lease! Will definately recommend anyone looking to purchase a new vehicle to visit Islington Chrysler!

PLEASE DO NOT GO TO THIS DEALERSHIP.
Lying, manipulative, and extremely aggressive staff!!!
I went in on Saturday to get to know the Fiat and after being mentally manipulated for what felt like hours, it ended with me saying I want to do more research and the sales guy — Shaheed — telling me this was a waste of time. THEN The sales manager came out and I had to explain myself– WTF? In retrospect I should have just walked out.
So ridiculous. My business will be going elsewhere.
I DO NOT RECOMMEND THIS PLACE AT ALL and I wish I could go back in time to erase the whole experience.
I’ve been telling everyone not to go there and I hope you will spread the same message.