Insurance Hero

After searching and calling around a few places, I stumbled Insurance Hero and I was quite pleased with the service and the quote I received. It was easy and straightforward to set up the new policy. Recommended to anyone looking for auto and home insurance.

Dropped them due to poor customer service. I filled out the online form for condo insurance. Two days later I I still hadn’t received a call, so I called them myself. I was told only the broker assigned to my file could speak with me, and that I could leave her a message asking for a call back. Eventually spoke with the broker and she required further info (I didn’t think this should have held up the process, but I could be wrong). We spoke again and their computer system was down, so she said she would call me the next day to finish inputting my application. She never called back. A week later I called again, and she claimed there was a note in my file saying I was supposed to call her with follow-​up info. I got frustrated and went with someone else (
, who asked me a few questions and put me through to the company with the best rate –CAA). No back-​and forth this time. Got everything handled with both parties in ONLY 45 MINUTES over the phone. I was very happy with everyone I worked with (at Kanetix and CAA).