Infinity Health Centre

I recently visited this clinic for a fairly routine infection that required antibiotics. When I was not getting any relief days later, I called back to see if by chance my test results had come back. I was told that reception has no clue if test results had come back (I did not ask for the results — only whether or not they had come back). When I presumed that they would call if anything was abnormal the receptionist said — no not necessarily — it is up to the patient to manage their own care. Translation– you are required to go back in exactly 10 days to find out if anything is or is not wrong with you because otherwise you will never find out. How can this be right? Patients are conditioned to understand that no news is good news. They actually specify on their website that ‘no news is not necessarily good news’. This clinic is more concerned with billing another appointment than the overall wellbeing of their patients. I will never return.

Wanted to update my review below since their general manager was quite responsive and was able to waive the fee. That being said, I wish they would give their receptionists a bit more autonomy to make calls like that, or at least have someone on location who can. Because they don’t, and the receptionist’s «hands were bound by policy», I now have to make a second trip to the doctors. Only lucky that it wasn’t an emergency. Hopefully they will change their model or will start sending reservation confirmations so that there is some accountability.
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The chiropractor and doctors are good, but the clinic itself is more interested in nickel and diming you than the care. Receptionist had put in a wrong time for my appointment. That is fine. When I explained, was told that I can never see the doctor without paying the late fee. When I wanted to talk to the manager, I was told she doesn’t have a phone, and I can only email her. So I would have to email her and come back again. Ridiculous. I guess there’s a reason it’s easy to get appointments there — no regulars want to stay with them.

Of all the clinics I’ve been to in Toronto, this one is tops!
Always treated well, can usually get an appointment, wait times are reasonable and the staff are top notch. I’ve worked with both Dr Karim Riskallah and Simo Partanen and have nothing but good things to say about both. They are knowledgeable, professional and efficient. In fact, I’ve been so impressed that I may try and set myself up with a GP here in the fall if I can.
Only 2 minor points, prices for the initial consultation are a bit higher than what you might expect and they don’t process benefit plans on the spot, so you have to pay up front and put your claim in yourself later.
Other than that, I almost look forward to visiting them… ALMOST!

If you need vaccines for travelling it will be cheaper to do it somewhere else. They charge 90 $ for consultation plus vaccines, other places you can find the service at $ 60 — 70

I booked an appointment for walk-​in by phone but when I got there, one of receptionists said I already went there earlier the day and then the only available time is two hours later if I want to see a doctor again. I have never been there in my entire life and the receptionist kept saying I was there on the same day. If I already saw a doctor, why would I have come back there again on the same day and fill out the new patient form? She did not apologize or give me any explanations. It was very strange. I had to wait for 2 hours to see a doctor. The doctor I saw was not compassionate at all but rather I found her rude. When I was coughing, she said «cover your mouth» with very unpleasant voice. I was covering my mouth with arm when coughing by the way. Overall, I was very disappointed and it was definitely not what I expected from the best walk-​in clinic voted in Toronto.

I booked my appointment by phone, and the lady I was speaking to was very friendly and helpful (I found that usually receptionists of other walk-​in clinics are not as friendly)
When I arrived, I was greeted nicely. did not wait too long, and the nurse, doctor treated me in very friendly, respectful way.
I would certainly recommend this clinic.

I initially visited infinity clinic because i noticed it was by appointment only (finally a clinic that respects everyones time) i had an appointment for ten am and the doctor saw me and diagnosed me by 10 15… AMAZING, it turns out that i had severe whiplash (id fallen on my neck doing something silly at the gym the previous night) and i needed physio… the clinic has physiotherapists and chiropractors on site, so to my surprise i was able to schedule in an appointment with Dr Kindree (physio) immediately, she was fantastic and after two sessions by neck/​back pain was completely gone, overall i found the facilities super clean, the doctors professional, thoughtful and effective, i would 100% recommend infinity to anyone who is sick of long wait times and mediocre health care professionals!

So brutal. Went in for walk-​in visit (already with low expectations, given its a walk-​in) — wait staff and the woman that showed me to my room were polite enough, but the actual doctor was super confrontational, aggressive and unhelpful. I went in with chronic back pain that had flared up to the point where it was affecting my mobility and sleep– and I’m actually fairly proactive with my health– I see chiropractors, acupuncturists, exercise and eat healthily to manage my back. Not only did she pretty much suggest I wasn’t doing enough, she also said «you don’t have a problem. What do you want me to do with it?» And kept interrupting me while I was trying to explain my symptoms. I had a second issue to bring up and she said «I don’t have time for that». Not only that she was obviously not pleased when she found out my chiro was not the in-​house person. Well, Sorrr-​y if there are other decent chiropractors in this city of 5 million. Will never go back– hope they find a way to get decent doctors that treat patients with a basic level of respect.

So impressed! Went to the walk-​in clinic and was prepared for several hour long wait. The receptionist was very friendly and fit me right in. Saw doctor and was out of there in 20 minutes!
Everyone was very nice and centre is clean and well maintained. Will recommend this to place to others! Best walk in clinic I’ve ever been to.

I have recently switched to this clinic after moving to the neighbourhood. My family doctor (Dr. Pylypiak) is good but I found the receptionists and the owner Dr Karim Riskallah very rude. Once I was 15 min late to my vaccine appointment (with a nurse, not a doctor) and was charged $ 35 late fee for the late appointment and told me that’s how they ensure they are on time with all their appointments. I wrote an email to the clinic asking if they would extend a first timer courtesy to me but received no response.
The next time I had an appointment, I had to wait over 25 min after my scheduled appointment time to see the doctor. When I asked the receptionist for an explanation, she just started saying ‘Go email the doctor, I am just doing my job’ and refused to talk to me. So I wrote an email to the owner Dr Karim Riskallah and asked for an explanation to why it is allowable for the doctors to be late to their appointments while the clinic applies such a strict late policy to their patients, with the intent to prevent the very situations like this. But all I received from the clinic is that they cannot do anything about it and that I should transfer my care to another clinic.

My poor roommate wasn’t feeling well so I googled «Best walk in clinics Toronto» and Infinity was at the top of the list. The main selling point had to be that you can make an appointment! :)
This is a secondhand experience since I wasn’t the patient but I didn’t find anything particularly off putting about the staff (though the pharmacy employees next door were awesome). Roomie said the doctor was very nice and professional and prescribed her what she needed.
All in all, a satisfactory experience.

Saw a walk-​in doctor by appointment, which is nice. The place is small but clean. The initial physician who saw me was courteous, gracious and professional — asking all the questions in preparation for the doctor coming in to see me afterward. The doctor that was «actually» seeing me seemed awkward, fidgety, in a rush to prescribe me antibiotics [the previous doctor was pleased that I haven’t taken any, as am I] and get me out. It was a «here, try these pills and if it’s not fixed, then come back and we’ll actually check» after asking a few questions [that he was obviously uncomfortable speaking about].
I should mention that my healthcare pet peeve is physicians that try to rush you out the door with a prescription … and defer my questions to the pharmacist!
I’ll return, but only because I’d like to see about becoming a patient of the female physician.

Went here to get a vaccine that I needed after returning from Thailand. I purchased the vaccine for $ 250 and went to have it administered by the nurse. In the middle of administering the vaccine, the nurse decided to answer his cell phone and spilled the vaccine in the sink. The owner, Dr. Karim Riskallah then promised he would refund my money for the spilled vaccine. After returning to San Francisco where I live, I e-​mailed him to inquire about my refund and received a nasty response from him stating he does not feel I am owed a refund. Although the doctor that saw and treated me was very kind and helpful, I would still avoid this place at all costs as the owner, Dr. Karim Riskallah, is in the business of ripping off patients. You can also find other instances of him ripping off patients online.

Walk-​in clinic?
That’s not true. I went in there catching my breath and will pass out anytime soon and they said the next appointment available was in 5 hours. I said I don’t have time for that. They said they were really sorry.
Sorry your face. If I wasn’t weak, I wouldn’t have been there in the first place.

This might be the best after-​hours in terms of providing you with less wait times but definitely not the best when it comes to knowledgeable doctors. If you want quality health care, and a compassionate doctor to listen to your problems, please do not go here. The doctor’s name is Dr Daiva Lenauskas and all I can tell you is that she is a pretty doll. That’s all she is worth for and I wonder how the hell she got through med school.
My wife has been suffering from stomach pain and she clearly explained her symptoms to Dr Daiva. Within 5 minutes she concluded that she has peptic ulcer and prescribed a medication for two weeks and asked us to see her then.
We went back after two weeks (yes my wife’s pain will not go away) and everytime when my wife’s stomach hurt she also complained about chest pain and she was gasping for breath. What did the doctor do? She prescribes a broncho-​dilator now:) I asked her what is the fix for her stomach pain, then she gives an ultrasound test. We walked out of the clinic feeling hopeless.
Today, we went to the Queen-​Spadina Medical center and the doctor referred us to a gastro and recommended blood work and endoscopy tests before we can conclude. Isnt that the right approach? Had I been to the Queen-​Spadina Medical center earlier, I would have saved time, money (Yes my wife does not have OHIP as she just arrived) and would have seen a gastro by now and could have had all the tests done.
All in all, Infinity Health Centre only has the right ambience but lacks everything else.
Stay away from this shit hole.

Who knew that you didn’t have to wait for over an hour to see a doctor at a walk-​in clinic? Infinity Health Centre allows you to call ahead and make an appointment. It could be for 10 minutes from the time you call or later that day. It didn’t hurt that I lived in the same building and was seen by a doctor within 15 minutes of deciding to see one.
I became quite sick in the last couple of months and have had to make 3 visits in less than a month for various things. I saw 3 different doctors and they were all courteous and efficient.
The pharmacists next door are very friendly too.
I’ve moved to another neighbourhood now. I will miss the fast thorough service here.

I saw one of the walk-​in doctors for an acute yet basic problem when I could not get an appointment with my GP. The doctor I saw was not knowledgeable. She said my problem was outside her knowledge and required a specialist. She told me I should go to an emergency room. She also provided incorrect information about medication to treat the problem, and despite her uncertainty made no move to look things up. My problem was heart burn (severe heart burn, but heart burn nonetheless). Incredulous that I would be asked to waste emergency health care resources on a non-​emergency, I managed to get squeezed in with my family physician that evening who took care of the problem. I wouldn’t recommend going here unless you like wasting your time and receiving poor advice.

I had the best massage ever by Shummy at Infinity health centre. It was not a relaxing massage by any means but I felt so amazing afterwards. All my knots were worked out and my tension in my shoulders was gone. I look forward to my next massage.