Healthwinds

I just want to say this is one of the gems in Toronto!!!
And to you former client that is a complete crazy person that should be locked up the way she screamed over a $ 40 toner is off the charts!! Love you guys and will always be back but please keep us safe from THOSE rude ones!

I recently moved to Toronto and was looking for a great facial. I get facials about every 6 weeks because I believe it counts as maintenance as I age. Leila did my facial and was excellent. She examined my skin and then customized my facial. My skin looked refreshed afterwards. I knew I had found my new skin guru! Before leaving I asked her to recommend an eye cream and a toner as I was getting low on my products. She explained to only spritz a toner and not to run a cotton ball on my face as its better for Ph etc. I appreciated her tip and said that I was glad because I don’t like to rub toners on my face anyway and always use spritzers. When I came to the lobby Leila had put aside recommendations. As for the toner she said that it doesn’t come with a spray but that I could buy a pump from the dollar store and just switch out the top and insert the pump spray. No problem. Leila gets 5 stars. Love her.
My bill was $ 388. I enjoyed the spa so much that I booked a facial for my husband the next day (Sunday). He gets facials quarterly and has been asking me to find a good place because his skin was looking tired. We are in our late 40’s. Like I said, it’s maintenance.
The next morning I opened my toner and realized there was no way you could take the top off and replace it with a spray pump. It’s a plastic squeeze bottle with a tiny hole in the top so the only way you could spray it is if you squeezed the entire contents of the bottle into another bottle. For $ 43 there are spray toners out there instead of doing this. I want something I’m going to buy and use consistently. I’m not going to squeeze the contents out of one bottle to put into a spray bottle every single time I run out and have to buy a new one. That’s just silly. I wrote the reason on the back of the receipt and asked my husband to return it when he went for his facial. It was less than 24 hours that I had the product, it was never used, I had the receipt and even put it back in the original packaging. No rips or dents, it looked exactly as it had when I bought it 18 hours earlier.
After my husband’s facial he asked to return the toner explaining that I had written the reason for the return on the back of the receipt. The snotty blonde receptionist refused to take it back. My husband told her that it was poor customer service. He runs a company and understands the importance of taking care of the people that support you. My husband explained this to me via text. I decided to go inside when I picked him up because surely he got it wrong. He just spent around $ 100 and I spent almost $ 400 the day before. $ 500 in two days and they won’t return $ 43? I went around and around with this gal explaining the situation. I explained I would not have bought it had I known I couldn’t just change out the top. This is what I was told by a member of your staff. I was infuriated that this was the customer service I was experiencing. The receipt did not say no refunds on it and nobody said anything about not being able to return it when I purchased it. I said to the girl, «I get a facial almost every single month, my husband gets one every 3 months, we just spent $ 500 in here in the last two days and you are going to refuse to take back $ 43?!» She held to her guns. I couldn’t believe it. I was dumbfounded that someone could have such little business sense working in an industry that has so much competition. I told her, «that’s just stupid business. Do you realize how much money you are turning away?» I loved my facial, my husband enjoyed his but yet, we will never step foot in here again because the employees who handle customer service are not trained to make informed decisions to provide good customer service. At this point an intelligent staff member came around the corner who had been listening. She quickly made an executive decision to refund my money. The blonde girl was annoyed but did as she was told. She never once apologized. She did say, «Well I said you could have a credit on your account». I looked at her and said, «You never ONCE said that to me! Not one time did you offer anything at all. I would have taken a store credit because I would have come back for another facial but you did not offer it.» All she said was «I’m just doing what I’ve been instructed to do.» Well honey, you just lost your owner about $ 2200/​yr in revenue, (that doesn’t even include massages that I try to get quarterly) not to mention how many people I would have recommended this spa to and you have now also earned yourself a bad review on Unilocal.All for $ 43. I hope it was worth it. As I was walking out, I asked for the intelligent staff member’s name. «Doreen». I then said, «Please thank Doreen for me.» Snotty blonde girl just gave me a smug look and said nothing. At some point, you need to suck up your pride and apologize to your customer. If not, people get mad and won’t come back. Hence, I will take my business to one of the many other spas in Toronto.

Definitely a great spa midtown! Very peaceful and relaxing atmosphere!
Darcy is very caring and attentive to my needs. All the staff was very friendly and I was told there was a steam room too. I will be back with friends! :)

I love this spa. I’ve gone here for the last 3 years for massages, and it’s always been a pleasant experience.
It’s always very clean, the staff are always pleasant, and the quality of massages have always been great.
I do wish there were more amenities available (the steam room is great but it would be nice if there was a hot tub or soaker, or something else to make it a more full some experience) but it’s always very relaxing. From the spa music, to the scent in the air, the tea/​water and the robes and flip flops.
I love this place and will keep going back.

This is my go-​to spa in Midtown. I’ve gone for pedicures, manicures, waxing, and massages. Each service has been great. There are just a few reasons i wouldn’t give it the full five stars. For one, if you order a cup of tea it costs extra. In my opinion, it should be included as a paying customer. Also, I was never spoken to about the steam room available for all paying guests of the spa. I think that this should be mentioned when a guest checks in. Lastly, the pedicure /​manicure room is not private. You are so close to the check-​in counter that I once overheard the receptionists counting payments for the entire duration of my manicure. Not exactly soothing mood music. So I am not 100% satisfied with this salon, but the treatments and staff are good and helpful so I return.

this place is amazing! My boyfriend and i both love Melanie (or melissa) for RMT massage. She’s amazing! Knew where all my sore areas were and gave me lots of helpful tips. You can tell she has passion for her job. The front staff are also so professional and kind. I was waiting in the lounge for my boyfriends birthday massage to finish and at least 3 people checked on me to ask if i would like tea or water. Those little gestures go a long way in making you feel comfortable.
I’ve recommended this place to all of my work friends and family. Looking forward to trying out some more treatments! Great job guys!!!

I love this place! I have been coming here for over 20 years and although I have been at the other «fancier» spas (through gift certificates!!), nothing beats Healthwinds’ customer service and treatment. It is relaxing, peaceful and the staff are all so accommodating. They truly want you to have a great experience. I have brought many friends here and they now come back as regulars. The owner, Kailee Klein, is present everyday overseeing daily activities and knows most clientele by name. You leave feeling pampered and relaxed. I can’t say enough about this spa.

Really happy I tried this place out! We 1^st came here for my mom-​in law’s 70^th bday celebration with all the ladies in the family. Booked massages and pedicures for the group.
At first I was a bit concerned about the price point — a bit higher than what i’m used to especially for a pedicure (I usually pay under $ 30 for mine) and I *think* the one I had here was something like $ 60. How much better could it be right? Well — a lot better!
They had this funky electronic tool to shave/​smooth out the dead skin off your feet! First time I’ve ever seen that!
The ladies working at the spa were really friendly and professional. Some of them knew my sister in law by first name.
Rest of the family also loved the massages and pedicures. Also — great selection of interesting lotions, oils and bath products out front.
Went back for a facial recently — awesome lady, obviously done a ton of facials in her time.
Would highly recommend to anyone looking for a NICE, professional, classy spa.

Oh my stars and garters… this IS as good as it gets. I only wish I was rich so that I could afford to have these kinds of luxuries on a regular basis!
I’ve been to Healthwinds now a total of three times — the most recent of which was to treat my Mom for Mother’s Day to a girls’ spa day. She got the facial and I tried hydrotherapy for the first time. We both came out looking like we were just plunked here from another planet, that’s how ridiculously relaxed we were. I don’t even think I remembered my own name.
Kat was my massage therapist and she escorted me into the large specialty tub from Baden-​Baden, Germany which had a gazillion jets all around the perimeter. She filled the tub with warm water and added lavender-​scented salts and orange oil (scents that I chose) to further enhance the relaxing ambience. As I half-​floated and half sank into the moulded seat, and let my head be enveloped by the U-​shaped cushion around my neck, Kat used a hose attachment that acted as an independent jet to go around my body and massage my lymph nodes, joints and limbs for a full 45 minutes. About ten minutes into the session, my stress melted into a puddle of nothingness and bliss took over. I could’ve been in outer space. The weightlessness combined with the hydro-​massage felt like floating in Heaven. I could have easily slipped into a coma and been quite happy to never come out of it.
Then, to top off my experience, after the 45 minute hydrotherapy, Kat escorted me to one of the massage rooms and she gave me a half-​hour table massage. Holy mother of pearl and all that is good with the world, this woman has magical hands that worked wonders on my kinks and knots. I wanted to tell her I loved her after our time was over but instead, I thanked her and told her I would take her card and definitely book with her again. That was the BEST massage combination I’ve ever had and I can’t wait to make my next appointment.

Had a voucher for a facial and pedicure. The facilities are clean, modern, and sophisticated. I was told I could use their steamroom and white robes which was lovely, next time I’ll arrive a little earlier.
I was taken care of by Leila. She was very knowledgable and took care of me. She gave me a beauty régime at the end, and didn’t push their products on me. It was all very relaxing.

I received a gift certificate for a bday present and as I had never been to a spa before, was super excited! And then I went and was horribly disappointed.
They get the two stars because 1) they were accommodating when I wanted to change the mani/​pedi I had a gift certificate for to a salt body scrub and 2) because they had a nice waiting area inside.
BUT other than that it was a terrible experience and has actually made me never want to go to a spa again. I had no idea what I was supposed to do — I mentioned I’d never been to a spa so some clear instructions and setting of expectations would have been super appreciated. This feeling of confusion and unease persisted through the whole appointment. The person who was doing the scrub did not communicate anything at all. And partway through the scrub she suddenly removed the towel I was on and acted a bit weird about it, which made me think that it had been leftover from the previous patron — ew.
Will definitely not go again. In fact, will probably not go to any spa again for a long time!

I have been here 3 times and the experiences have varied. I think it all depends on who you get!
1^st time was with my sister and a friend for a massage/​facial (for me) and massage/​facial/​mani/​pedi for my sister. I had different people for the massage and facial. And both were good. I have since been told that the woman that gave me a facial has left. My sister was pleased with everything.
2^nd time I went just for a facial. The facial was not very good and the woman was cold and not attentive like my first experience. (This woman was older with an Irish accent)
3^rd time I went with a friend for a mani/​pedi and facial. The same woman (with the Irish accent) did my manicure and again she was cold and it was not a very good manicure (she did not remember me). But this young guy did my pedicure and facial and it was really good!
The spa is very clean and modern and the front staff are really friendly. I would go back as long as I don’t get that older woman.

My friend took me to this Spa on the Victoria’s Day during my visit at Toronto. We did a 30-​mins massage, manicure, and a mini facial (Spa Sensation package). Apparently, many shops were closed on that day but this is one of the few that opened! :D
Veronica did my massage and she was awesome. I was told that she’s new to the spa. But she seemed to be very well-​experience. She has the right amount of strong pressure that ease my sore shoulders and back. (I have pain from my shoulders and back due to poor posture and previous sport injuries). Chris did the massage for my friend and she loved it as well!
My manicure experience is OK. But Karen who did my friend’s manicure was g.r.e.a.t. She pays attention to details and takes consideration of the consistency of the nail polish. She gave my friend’s purple nail polish with 1 regular coat and 1 thinner coat to give the right purple to match her skin tone. The spa uses OPI and Zoya (I saw a few essie here and there).
And for my mini-​facial, Karen did it for both of us. And we both enjoyed it A LOT! Although the mini-​facial does not include extraction, Karen spotted an acne on my face. So she extracted it for me. :D
I didn’t get the chance to use the steam room. This is not a big spa. But it’s big enough for you to feel it’s relaxing and spacious. The décor is beautiful and I just had a really great experience. It is a 4-​star experience. But I give 1 more star for its honest staff! I left my bracelet at the locker room. By the time I realized it, the spa has closed for the day. My friend left a message and they called her the next day that they had it! I worried but they found it.
I really like this place. I think it’s one of the hidden gems. It has a reasonable price with experience of high-​end spa.
And Il Gelatiere Artigianale is 5 minutes walk away from the spa — what else is better to end a spa day other than having one of the best gelato in Toronto?

Before I left for my trip, I figured I would use my gift certificate and get a massage at Healthwinds. I got to the spa, and loved the atmosphere. Extremely clean and white with inspirational words written on the walls.
When I got to the counter to check in, they took my coat and confirmed my reservation. She then told me I could go to the steam room before my massage, as I was early. I paused. «Um, where is the steam room?». She said, «just go through the door». I looked around. There were several doors. I finally figured out which one it was. Their communication skills were not the greatest, especially since no one had asked me the general spa question of if I had been there before.
I eventually found the change rooms and started to put my things in a locker. Apparently, signs were not the greatest either, as it took me awhile to find the one that lets me know how to work the locker. I eventually went in the waiting area to sip some lemon water and wait for my massage.
My massage therapist, Diane, came out shortly and let me know that my massage would begin shortly. She also asked me if I had been there before (jackpot!). I let her know I hadn’t and she had me fill out a form. Now, why didn’t receptionist ask me this or have me fill it out earlier? She let me know that there was a second side to the form which asked me if I was comfortable with certain body areas being massaged (like the booty). I filled it out and she led me to the massage room.
My actual massage was heavenly. Diane was amazing. I was extremely relaxed and enjoyed every minute of it. I was confused as to why they asked which body parts I wanted massaged as she didn’t follow that at all, but in the end, it was such a minor detail. After the massage was over, she let me know about certain kinks and to take a bath afterwards. I was extremely relaxed as I changed to leave. I didn’t realize that would all change.
When I got to the counter to pay, I realized that I had forgotten my gift certificate. I apologized profusely and asked if I could email it to them to print. It took a little while but eventually they were able to print it. After they printed it, the gift number and the pin wouldn’t work, and as a result, the receptionist tried to hint that I should pay the $ 50 and when the number eventually did work on their system, they would reimburse me. I started to get frustrated because I didn’t believe their system not working was my problem and I didn’t believe in paying for it if the actual certificate was there. She also made a comment about wanting to let everything go but that many people have «looked her in the face and lied before». I tried not to get angry as it felt like she was insinuating that my gift certificate was fake. So I stood there, let her know again that I had brought in the certificate as advised and that it not working on their system was not my fault. In the end, she sighed and eventually «let me go», but the whole issue overshadowed the beauty of the massage. As great as Diane was, I will not be going back to Healthwinds.