Harbourfront Health & Wellness Centre

I have been very lucky to be a patient at this clinic for over 10 years. I have had two GPs in this time and both are excellent. I am never rushed and everything is explained fully. I truly have a doctor who cares about me.
I am a regular user of chiropractic and massage at the clinic. I highly recommend the services of Dr Kretz and David Austin.
Although there is high turnover in the nursing staff, I am always able to find a nurse who handles my anxiety about bloodwork.
The pharmacy is connected to the clinic and they are knowledgeable. They have gone out of their way to get me medications that were in short supply.
All staff at reception are friendly. They have called me to let me know when my doctor had a cancellation and could see me.
The one area that is a problem is the answering of telephone calls. The reception staff try very hard but cannot keep up with the volume. This is an area that needs to be streamlined. I would like to be able to book appointments via email.

I’m sad to see my family doctor’s office receive such bad reviews! I have been going to this clinic for over 7 years now and, must admit, I have the best GP in the world. He never rushes me, he explains everything in great detail, and he makes me feel very comfortable. And even though he takes his time with his patients, I have never waited longer than 5 minutes to see him.
The ladies in the lab are also great. They do an amazing job of keeping me from getting nervous while they take blood. (I, like a lot of people, hate needles).
The front desk staff is much better now than a few years ago — much friendlier.
Also, I recently had to use the walk-​in clinic and the doctor who saw me was just as great as my GP! She was kind and patient, and because my doctor was on leave, the next time I had to go in, I made sure she was working the walk-​in again.
However, my review does lose one star for the female doctor that many other people have made comments about. She is quite rude, seems irritated that she has to be in that examination room with you, and couldn’t care less about why you’re there. I’m guessing she’s the only doctor in the clinic that is still accepting new patients because no one wants to see her. Luckily, I haven’t seen her for years.
Don’t let the one doc deter you, there are at least three more that I have personally met that are all great doctors! I live no where near this clinic anymore but refuse to change!

The review from others are right. The Nurses are the best part about this place. The Admin staff are lazy and rude and the doctors are mostly indifferent and don’t stick around long. I just walked over (I live in the are and have ton to the clinic often) after trying to call and no one answered the phone. Only to be greeted by the sign that there will be no walk in today and there will be no doctor this evening even if you wanted to make an appointment.
I should have just listened to the reviewers but I was hoping that I’d be lucky and get a good day where everyone was magically on point.
Avoid the hassle, and the annoyance (there is major construction happening on Harbourfront) and go somewhere else

And I tried to use their walking clinic this Saturday, checked their website for any announcements, found none, headed over… and found a note stuck to the door saying «no walk in today». I went I and talked to the receptionist, and she told me the walk in docs are «voluntary, and no one volunteered today». This is not how to run a business, and unfortunately has not improved my opinion of them.

**This is a duplicate review, as this place is already listed as Harbourfront Medical**
Finding a great doctor in Toronto can be tough, and this place doesn’t help the situation.
I’ve been seeing the same doctor here for 2 – 3 years (shame on me, I know), and honestly, she’s the worst doc I’ve ever had. She appears to know next to nothing about the most basic health issues, and has zero interest in any type of holistic care. Even though the clinic has a naturopathic doctor, she freely admits to rolling her eyes when a patient mentions naturopathic care.
She has been most unhelpful in treating my autoimmune disease, and in fact, regularly makes me feel stupid and uncomfortable. Once, she actually yawned throughout my appointment, which lasted all of 5 minutes because she was dying to go home. I have started going as a drop-​in patient to avoid seeing her, just until I can find a better doctor elsewhere.
Specific doctors aside, the wait is often over an hour, and occasionally when you arrive as a drop-​in patient, they have closed early with no explanation.
The reception is hit and miss… sometimes great, sometimes awful.
The one good area is the blood lab: the ladies there are friendly, comforting, and very good at what they do. They are the reason for the extra star in my review.

I almost never use walk-​in clinics, but in a pinch, this place is convenient. You can call ahead and see how long the wait is to see a walk-​in clinic doctor. On the weekday afternoon that I went, I only waited 20 minutes. Of course, it varied on the day and patients with appointments get priority. The clinic itself is clean and modern, and receptionists are friendly. There’s TV in the waiting room, CP24, natch. A nurse will see you first for a quick assessment and then the doctor will see you. There’s a pharmacy in the building as well as a regular family practice, physio, orthotic/​foot care, a chiropractor, RMT, naturopath and sports rehab clinic. So it’s a one stop shop, if that’s what you are looking for.