H&R Block

Andrew and his team at H&R Block provided me and my family with outstanding tax return services. Andrew was professional, diligent, kind, and generous with his time and attention.

My experience here was amazing! I walked in on a Saturday without an appointment and was seen in 10 minutes. I saw one of the senior advisers, Hanif MD, who took the time to explain everything to me and what I could benefit from, and I definitely would recommend this location and him specifically. Anyone looking for quick and efficient service visit this location! Receptionist and other staff were very friendly and helpful as well.

It is what it is. If you plan ahead and have an appointment, you will encounter a frantic office with lots of people in a panic and not nearly enough staff, but you will be served.
The problems arise here when you have further issues or problems after you leave. You cannot drop in here and expect to get help, much less find anyone at the desk. They are clearly trying to move as many people through as fast as possible. Make sure you are on that list before you show up and then hope all is correct or you may have a tough time getting last minute help.

I’m raising my review by a couple of stars because I just got my return and I got a lot more than I expected. Andrew, the accountant who did my last return, helped me take advantage of some Ontario secondary education credits that I never filed for in my student days. So, sometimes a little bit of chaos is a trade off worth making…

Filed my taxes with them for several years, and and every experience I’ve had with one particular accountant has been fantastic. Sadly, he’s retired. This year I was stuck with someone who didn’t seem to ow what they were doing. I did half the work for her, and she literally only plugged in numbers.
In the end, I filed as a small business and paid $ 250 for the service and was told I would make back nearly $ 500. Several weeks later, the CRA sends me my refund and it’s about $ 400 short! I did my homework and looked up a reason for this huge change, and found that it was all due to one box that the accountant filled with what seems to be an imaginary number.
I’ve called H&R Block on several occasions now trying to get someone to review this filing that I paid $ 250 on, and have gotten nothing but rude replies saying it’s not their fault and that they NEVER REVIEW THEIR WORK. (!!!)
I’ve had my life saved by one of their accountants before, but on the two occasions that I got someone else, the experience was a nightmare. Terrible. Don’t go here unless you want your taxes to get screwed out of money.

Terrible. I should have heeded the other online reviews. I was desperate to get my taxes done (late, as I do) and it being a Saturday, called in the morning to make sure they were actually open and to make an appointment. I was told that no appointment was needed but if I showed up by 3PM (they closed at 4PM) I should be able to get in. I showed up at 2:30PM, just to be safe, and there were already eight other people in line before me! No one was at the reception desk, simply a sign in sheet. I waited until 3:45PM at which point there were still 3 people to go and gave up. No acknowledgement from the staff to anyone but the next customer, not even a «sorry about the long wait». I used H&R Block 10 years ago for my taxes and regretted it, guess the one positive thing is that I will not have to regret them screwing up my taxes!

This was my first time getting professional help on my taxes. Previously I did them myself, but I had a complicated situation this year so I thought I’d get some help.
It was a disappointing experience.
For one thing, 9 times out of 10 when I try to call them, it goes to voice mail, and then informs me that the voice mail box is full.
When I finally got an appointment with a tax consultant, he took about 20 minutes to enter in the information I brought with me and then billed me $ 250!
Subsequently, when I received follow up notices from CRA, and tried to get his help, I couldn’t reach him by phone (due to the voice mail issue above). I tried him on email — he took two weeks to respond and asked me to email him a scan of the notices I received. I did that right away, and then didn’t hear back from him again for 2 – 3 weeks.
Again I tried on phone/​email to get in touch, but never heard back. Finally today I got a hold of him and he told me he responded to the CRA on my behalf (but had neglected to tell me).
To add to all of that, when I showed the completed tax return to someone in my family who has a lot of experience with filing tax returns, he pointed out 4 or 5 places where I could have saved some money — e.g., I work as an independent consultant, so he told me I could claim some of my home office expenses as business expenses. Why didn’t the H&R Block consultant point that out to me? In fact, the H&R Block consultant wasn’t even going to put in my dental expenses because he assumed they wouldn’t be significant — it was only when I insisted that they were significant (I spent about 3,500 on dental expenses in the last year) that he bothered to put them in.
Isn’t the whole purpose of hiring someone to do your taxes, that they help you fill everything out properly and completely?
Very disappointed.
Next year I’ll look for a different tax consultant.