Green Earth Organics

I signed up for GEO a few years back, kept the service for about 6 months & cancelled because of the personal financial restraints of being a student at the time. At that time I enjoyed good produce & exceptional service. This is why I signed up again when I was looking for a good food box delivery service.
Sadly I was very disappointed with both the quality of the produce & the service I received.
* On several occasions they had produce on their weekly availability order page that were not actually available. I would get a «sorry» note in my box with either a) a substitution I didn’t ask for/​want or b) a credit note for which I had to call or email the day before delivery to remind them that I had credit so they wouldn’t charge my card the full amount.
* After getting tired of their repeated mistakes, I complained, and warned them that I was thinking of discontinuing the deliveries because of the poor service, and I was told that they would «bump» me to a VIP client to ensure no future errors occurred. When the exact same errors occurred, I was told the exact same VIP BS.
*I happened several times that there were items missing from my box. When I complained, they promised me a credit to go against my next box. If I didn’t remind them of the credit the day before delivery, the credit mysteriously disappeared the following week.
* The quality of the produce was mostly good, but occasionally just OK, and not infrequently it would be exactly the ripeness that if you didn’t eat it that day, it would be over-​ripe by the next.
I switched to another delivery service, and have not been disappointed.

Alright.
I understand that when dealing with fresh grocery delivery that sometimes there will be slip ups and I feel I’ve been pretty forgiving. Until I got my Bin on Friday.
Let me just give you an example of some of the FREQUENT problems I’ve had with Green earth Organics.
Several times, items were missing. I am ordering a bin every week and planning my meals around the food I expect to get. And when I don’t get it. It’s a double rip off for me because Green Earth is still getting my money for these items and I need to go out and spend more money to replace these items. Which is the same thing that happens when I get incorrect Items. Often when I get my bin half of the stuff I ordered isn’t there. And there is a little note they put on my bin that says «sorry, we were out of this so we replaced it with that». Not cool. Also, It has happened several times that the food I’ve received was CLEARLY rotten. I’m not just talking about a few brown spots. I’m talking about big black patches of mold and rot. I’m talking slimy stinky celery here. The food went straight from the bin into the garbage. Meaning that I had to go to the grocery store and replace the items, again.
I think that the idea of a weekly organic grocery delivery is awesome. But this company is a flat out rip off. Don’t let them steal your money. honestly. There are several other companies in Toronto, with comparable prices, that offer the exact same service.

Oh they love green alright, but green as in your money. I was sent a $ 75 gift basket and we received almost non of the items specifically listed on their site — everything was substituted for a cheaper less interesting version. So,
the site said almond butter, we got peanut butter,
the site said Irish Soda bread, we got regular bread,
the site said aged cheddar cheese, we got plain mozzarella, you get the idea.
Other items were totally absent.
When I e-​mailed to complain, I got a snarky and rude e-​mail that offered no restitution.
They want your money. They’ll deliver some groceries, but not what they said they would, and being as you pay up front, they don’t give a damn.