Golden Hanger Cleaners

Golden Hanger is a great dry cleaner business. I have been using them every week for the past 6 years without any major issues. My clothes are cleaned on time and, if I need repairs, they are well done. The owners are very nice, as well. Many of the clothing shops in the vicinity use them for their own stuff. Prices are very reasonable, too. Highly recommended for the neighbourhood.

I had been a loyal customer; bringing all of my dry cleaning and alterations here until recently. Their services were always fast and reasonably priced.
I brought in my fiancé’s suit and a dress I was planning to wear to an upcoming wedding. The friendly lady looked over all our garments and said it would cost extra because of the bead work on my dress, but it would be ready by Saturday. I couldn’t make it before close on Saturday, so I picked it up late Monday. While I was paying, I realized my dress was missing. I told Mr. Kim (the owner) one of garments was missing. He had a conversation with the seamstress in Korean and told me there was a stain on it and they were going to dry clean it again to remove it. It would be ready tomorrow at noon.
I thought it was odd because when the garment was brought in there were no stains reported and I had only worn the dress once for a few hours. As a repeat customer, I was quite aware of their normal procedures… When you bring in a garment, they review it for any stains or damage and put a sticky note on it if there are any irregularities. And if it is discovered during the dry cleaning process, they will call to inform you. Not only did this not happen, but they never called to explain my dress would not be ready and I would have walked out of the store without the dress if I didn’t realize it on my own! I should have seen the red flags, as this isn’t the first time they have forgotten about one of my garments in my order. I usually called and they would find it.
The next day, I called at 11 am to see if it was ready for pick-​up, they said no I could pick it up the next day. I explained that it was suppose to be ready by Saturday and it was now Tuesday and I was flying to the wedding the next morning. They said it would be ready by 6pm. I explained that they guaranteed it would be ready by noon and I had to be at work by 1pm and I needed my dress.
I called in late to work so I could pick up my dress at 1pm. The lady gave me the dress. Which is odd cuz they usually put it on the rack and show you the item before you leave. Something told me to check the item. When I did, I found snags all over the dress. I asked the lady what happen? And she immediately started on the defense, saying they were there when I brought it in. I explained to her that the dress was practically new and had been inspected when I brought it in with no issues. I wanted to talk to her manager about my dress. She was playing the «I don’t speak English» card and started saying it was an old dress and that I damaged it and was blaming her. I started to get visibly upset. I am an understanding person and understand mistakes sometimes happen, but to sit there and blame me and accuse me that it is my fault and my dress was cheap?!? Hell no! I work in customer service, you always own up to mistakes whether it was your fault or not and try your best to alleviate them. To insult me and to start yelling at me made me yell and curse right back and her. I knew the manager was there because I had spoken to him when I called!
I’ve been calling the past few days, and of course the manager is not in or available. After writing this review, I wish I had read these reviews beforehand as it would have deterred me from using their services. Even the Better Business Bureau has complaints against them which were never answered. So I now see their policy… just hide and don’t deal with any issues. It’s a lost cause for customers, but they have now lost my trusty business. I will definitely be taking my services elsewhere and telling all my friends and family to stay away! Thank god another dry cleaner has opened up in the neighbourhood because with service like theirs, Golden Hanger will be out of business in no time!

I’m surprised by the reviews here.
I’ve been using these guys for a few years with consistently good, friendly service. I get shirts, sweaters and pants done here and am in a couple of times a week. I know a number of the boutique shops on Queen use them for for quick, basic alterations.
Can’t say what’s up with all the other reviewers and I see no reason to stop using them. If I’m in and there are other customers exchanges always seem as friendly as I’m used to.

I went here and left before I even started my load of laundry. I used the change machine which took my toonie and only gave me a quarter. I told the people in the shop, showed her my odd quarter and she refused to do anything about it, give me my money back and told me there was nothing wrong with the machine. To loose a potential long time customer over 1.75 $ when there are a tone of laundry mats in the area I think shows what management thinks of the people using their service. They wouldn’t even take my name and number to call me and let me know if their count was off. And not that it matters, but I defiantly don’t look like someone who is in dyer need of a buck seventy five… And the manager was rude. I will defiantly go else where as laundry mats are a dime a dozen

I’m glad I’m not the only one, though I feel bad for everyone else too.
These guys ruined several shirts of mine. They were unable or unwilling to communicate the most basic information about their services – how the «wash and fold» service works at their location. They respond to questions in one word, which is only on subject if you’re lucky. But when you come in to complain, suddenly the words spew forth – and it’s all your fault.
There is a language barrier here, but that’s clearly not the real problem. The problem is they are careless. To me, that’s fatal for a laundry service.
Also, the coin laundry machines are very expensive for the area.
That’s the bad. The good? This is the first time they’ve ruined my clothes in a couple months of infrequent patronage. It will be the last.

I find it appalling that this business continues to be in operation at the Queen west location. Despite of their terrible reviews, awful service and serious mistakes, they continue to offer a second-​class service.
The owners are rude and do not allow you to complain. When you complain they simply kick you out, they insult you, embarrass you and tell you to take your business somewhere else.
I work for the City of Toronto and I am ready to denounce them to authorities simply because I am offended by their lack of tact, delicacy, respect, and workplace etiquette.
You would expect honour and politeness to good customers, especially coming from the Korean owners. But not. The ladies do not speak English very well and even though they try to understand they sometimes fail to get a your request. Since they don’t understand much they rely on the male owner’s abilities to deal with the public.
Last year, I had a problem at this location because the owner refused to give me their GST registration number. Their bill did not include it and I needed it to submit the receipt to my manager. The male owner got so angry at me that even threaten to call the Police. He questioned who I was, why I wanted the registration number, and that he did not have it and would not give it to me any way. It was very embarrassing to explain to my boss that the Golden Hanger on Queen West refused to give me their GST number.
To my understanding, every business in Toronto that collects GST or HST must display their GST registration document together with their license to operate. Many businesses include the GST number in their receipts. The Golden Hanger on Queen West still now, a year later that I visited their store, does not have the GST registration number available to customers.
A week ago, my assistant, took two items to this dry cleaner by mistake. He was supposed to take them to King street. A few minutes later I got a call from them that announced that the zipper on my dress was stuck. The zipper was fine when it was left there. I immediately ordered to retrieve the item. The second item was a blazer. They had to dry clean it and sow two buttons, which were included. When my assistant went to pick up the blazer, the owner announced that they had lost one of the buttons. He offered to replace the buttons for two more expensive ones and charge $ 5 for them. My assistant agreed. The right thing to do would have been for the store owner to replace the buttons without a charge. After all, they lost my buttons.
Of course my assistant agreed to the arrangement, picked up the blazer, pay the charges and we will never go back.
Will anyone help these people understand that they would not be able to have a business without customers? We, their customers, are the ones who give them their daily bread and sustain; we keep their store alive and we deserve to be treated with dignity and respect. All of us need to be treated politely and professionally.
The Golden Hanger on Queen West lost two customers and they could lose many more if they continue with their unprofessional and discriminatory practices.
A very unhappy customer.

Terrible customer service! I brought a pair of pants in for a simple alteration and I explained to the lady working there what I wanted done. She told me she totally understood and I left the pants with them. I picked them up a week later and they charged me $ 30 for it to find out that they were done totally wrong and not what I asked for at all.
I brought the pants back the next day and explained that they werent done the way I asked and I needed them to be done again and they told me they were going to have to charge me a second time because they didnt make a mistake and that it was all my fault. While I was explaining to them that I shouldnt have to pay a second time since I didnt get what I had originally asked for, one of the other owners walked up to me and started yelling in my face that I am a terrible customer and that I come in every 2 days complaining about everything and he kept yelling something about a sweater. The thing is, I have only been into this place twice before and I had nothing to complain about either of those times.
I highly recommend that if you are looking to have any alterations done you avoid this place. Having an alteration done wrong is one thing but the fact that they are completely unwilling to try to correct the mistake is ridiculous. I also done appreciate being berated in front of other customers for something I never actually did.
DO NOT GO HERE EVER.

These people just completely ruined a hat that I brought in to be cleaned… completely. ruined…and they didn’t seem to notice or care that the hat was in WAY worse condition than when I brought it in… I will NEVER go back there again… if you have garments of any worth, I suggest looking elsewhere…

Laundry facilities are fine, but easily one of the most expensive dry cleaners around working at a glacial pace. I suppose it’s possible that I just haven’t challenged them yet, at no point have I been head-​to-​toe in blood, for example, but if all you need is a regular dry cleaner, it’s worth walking the extra six blocks down Queen West to where you can truly get it done same day.