Foot Sensation!

I went in this afternoon, Friday June 15^th 2012. There was just one guy on the phone, obviously private call. No big deal, I just looked at the shoes for awhile. Eventually he looked up at me and I said «my physio says I need a full rocker sole shoe for my upcoming orthotic». I had to initiate the conversation.
«WELL. We only have one. This one.» He pointed at a shoe. «it’s FOUR HUNDRED DOLLARS.» said with great emphasis and gravitas.
I picked up a couple shoes to look at. «OH THAT DOESN’T HAVE IT. THAT DOESN’T HAVE IT EITHER. JUST THIS ONE».
me: «erm that’s kind of out of my range»
him: «Well that’s all we have».
He didn’t get a pair for me to try so he could let me know why these shoes were worth $ 400. Nothing. He didn’t talk about the brand or anything.
I mean ok, I was wearing my workout shorts because… I had been AT THE PHYSIO WORKING OUT, but I looked pretty good, quite well put together for my usual self after sweating it up. It’s like he decided from what I looked like how much time or politeness he’d spend on me.
As a person with Primary Progressive MS, I am a pretty good bet for a return customer at any place like this, over a long period of time. And within less than 15 minutes, I decided not to come back.
I’m not in retail and even I know that was a bad interaction. Won’t be back unless something really major changes there. They shouldn’t need a customer to tell them that they need to let people know why their shoes are worth that much.
ADDENDUM:
I wrote them a letter yesterday saying basically the same thing I said here, and this morning, I received a letter of apology and an assurance that they are thinking about things and are planning to be more self-​aware about their sales styles. I will probably stop back in there someday because they are right near my physio. I’m pleased that they did apologize — it was a full apology and didn’t try to make any excuses. That’s pretty cool. So, I changed my review to a 3 because of that.

Just once I’d like to walk into this store and have one of the staff actually say hello to me. Maybe I don’t look the part of your typical customer, but you never know, I might actually buy something if someone bothered to interact with me. I do buy quality comfort shoes, but generally go to other stores where staff make the effort to be friendly and helpful. And why do you not put prices on anything? I’m sure you offer a quality product, which is why I’ve bothered to give you two stars, but you really do need to offer some sort of customer service, even if it’s just a friendly «Hello, is there anything I can help you with today?»