Express Rooter

Unfortunately this is another company that’s fallen victim of its own success. Operating since 2002 they became very popular as Mike Holmes’ plumbers of choice, and like other contractors that have done work for Mike in the past as their popularity soars their quality sinks.
I’ve used Express Rooter services in a number of occasions and their work was OK — nothing outstanding but no nightmares either. My issue with them started in the last service call. A simple drain cleaning job. The plumber came did their thing and left. We thought the issue was resolved but when we called a couple of weeks later to say it wasn’t they wanted to charge us in full again — what happen to your warranty?
On their website they say their work is guaranteed but in my experience IT ISN’T. Just like many other companies, once they take your money you’ll never see them again — interestingly enough, the same companies that Mike Holmes tells us to stay away from.
I won’t be calling these guys for my next job — they’re become too big and unreliable now. As for their warranty: it’s non-​existent

There was a sewage blockage in our company which gave us so much grief for days. At first, we contacted another plumbing company to get this fixed, but the plumber kept rescheduling day after day until they never arrive at all. (I’m tempted to name and shame, but I won’t do it in this review here.) We finally decided to look elsewhere and called Express Rooter instead.
Luckily, they did an outstanding job on such short notice. We had a technician who arrived on time, behaved very professionally, and answered all of our questions with confidence. He even explained what caused the blockage in the first place and recommended additional repairs with certain faulty pipes and drains.
We were able to get the sewage problem fixed in just a few hours, and we couldn’t be more thankful to Express Rooter for their diligence!

I had a water leak in the main washroom. Express Rooter was quick, clean and courteous, also very friendly and efficient. Two plumbers came in, trouble-​shot the leak and had it fix in a matter of an hour. Definitely recommended!
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