Edible Arrangements

I ordered a birthday gift for my husband first time using this company. Lady calls me later that day saying she could not deliver it was too far for her driver. And no other locations would help. This has been 2 weeks and still have not been refunded my money. I called store many times no answer no one returns my call. Iv called head office who seems too do nothing. I had to resort to reporting it to my cc company. I’m highly disappointed and would never recommend them to anyone.

What a mistake it was to order from Edible Arrangements! It has the worst customer service imaginable. I ordered fruit for delivery for my sons birthday party, hoping to offer the kids a healthy treat. The birthday party started at 2 PM on the day in question, and for this reason I tried calling to place my order instead of doing it online, but I could not get through to a live person, so I placed the order online. I added a note explaining the time requirement when I placed my order. The website was quite clear and indicated that time cannot be guaranteed, however with their ability to do same-​day deliveries etc. I assumed that if I made a special request I could ensure delivery before the start of the party. I tried calling again, just to confirm they got the message, but again could not get through to a live person. Despite waiting on hold for a very long time just to get through to the voicemail, I could not even leave a message as the voice mailbox was full. On the day of the party, we called, and eventually got through to a live person, who assured us that since it was such a large order, it had been made a priority, and she check the driver several times and assured us that it would receive priority care. Well, the fruit eventually arrived at 4 pm, basically missed the «eating» portion of the party, so then I was left with $ 230 worth of cut fruit on my hands. What an absolute waste of my money it was to call Edible Arrangements! In this day and age, efficient technological solutions and superior customer service is not only essential, but the norm! This business is operating in the dark ages. I will never use this company again and advise you to do the same.

Here are the exact events that occurred:
1. I placed order on Dec 17^th for a delivery date of Dec 22^nd
2. I cancelled the order on Dec 18^th (my bad for not verifying the recipient’s travel dates…)
a. According to the website, we cannot login and track or manage our orders. All cancellations or changes to your order must be done by calling the store. And 24hrs prior notice is required before delivery date.
b. I called the store — the girl said her manager needs to approve cancellation. But I’ll get the email confirmation later that day
3. Dec 19^th, I noticed there was a charge on my credit card
4. Dec 19^th, I called the store to see why it’s charged — they’re like oh the status says cancelled. It’s HQ’s system that’s taking long to process — but I’ll receive a refund and confirmation in a few days
5. Dec 27^th, I chatted online with the customer service department of HQ Edible Arrangements. Asked them about the status. They called the store and said they spoke to the manager, who said she will issue me a refund on the 29^th.
6. Dec 30^th, I still got nothing in my inbox nor a credit on my credit card. I called the recipient to see if they had in fact received anything — they said they got nothing.
7. Dec 30^th, I called the store — they’re like oh the status says cancelled, it just shows up as delivered on the website for some reason. It’s «normal». They’re like well it’s HQ’s fault you didn’t get your money back but we processed it.
8. Dec 30^th, I called HQ — they dealt with the store directly. Apparently the «store manager» was available to process my cancellation. Cause within minutes — I received my cancellation email.
9. Jan 2^nd, I finally received a refund
I was extremely upset with how the store handled the situation. It seemed as if — they were just trying to drag it out and hope I don’t notice the delivery was not made and they had pocketed my money. I think the ethics of how they do business is sh*t. They’re in the business of service delivery — therefore — show some customer service. HQ needs to do a better job at centralizing and improving their systems. What’s the point of being able to order online if you can’t manage the order after. Truly disappointed with Edible Arrangements this time around — makes me think all those previous orders I’ve placed before — I’m not even sure if those orders made it. I’ve been a customer for many years — but I’ll never purchase from them again.

Terrible customer service. No such thing as same day delivery. I ordered a box of dipped fruit for delivery in the morning time for same day delivery and received a phone call a few hours later asking if it could be delivered the next day. I was annoyed but what could I do. The following day I called to see when it would be delivered stating that the recipient was leaving for the night in the late afternoon, and she said she couldn’t make any guarantees. This means the fruit will sit at the concierge for a day rotting basically and go to waste. Fifty dollars later I will never order from here again. So unprofessional.

I went in today because on there website they had a great deal for National Dipped Fruit Week 12-​count Mixed Fruit dipped in chocolate box, for just $ 12, normally $ 29. I saw the deal on the website. I just went to the location assuming they would have some boxes pre made. When I got there that was not the case and it was not advertised anywhere in the store. When I talk to the store clerk she new about the special.
While there weren’t any made if I was willing to wait or come back in 30 minutes she would make one for me. Also because they had to prepare one from scratch I was able to pick the three types of fruit in my box (strawberry, banana, and pineapple). I returned after 30minute and it was ready. I took the box home and was glad I had waited. The fruit was delicious and fresh.
This store location is not very impressive they only had two arrangement pre made for those that just drop in, not a great selection. I would recommend calling and placing an order before going there. As I will do now in future.

I ordered a small arrangement from this location a week in advance, with chocolate dip and bowl on the side. When I arrived to pick up my order I was told the extra’s were not available, though I had already been charged for the full amount.
The quality of the fruit was also not great, the strawberries were sour and the cantaloupe didn’t seem fresh to me… would not recommend.

I had an occasion this week, for which I felt an edible arrangement would be the perfect gift.
I called on Sunday at 2:45 pm (they are open until 3 pm on Sundays), and waited on hold for 15 minutes, before the voicemail finally kicked in and told me they were now closed. Obviously, they went home early, but didn’t change the voicemail to notify customers. That was very frustrating, as I had hoped for delivery on Monday.
Their Monday hours are 8 am — 7 pm. So on Monday I called to ask if I could place an order and pick it up at about 5:30 pm. Only after I placed an order, was I told that I’d have to come by 4 pm that day, as they were closing early!!! They also told me that I could just pick something from the fridge there — but only after asking several questions did I learn that there is a bit of a cost-​savings by doing this. They were not forthcoming with this information.
I did go over at about 1 pm, and found the offerings in the fridge to be quite limited. I found one large arrangement, and about 4 small arrangements. When I asked when they were made, I was told «they were all made today… well except that one on the bottom, that’s old, we have to throw it out». (So throw it out then?! Instead, she just shoved it further back in the fridge???).
At $ 75+, the arrangement really doesn’t contain all that much fruit, and the container it was in looked pretty cheap. I think anyone with a bit of time could make something just as beautiful, for a fraction of the price.
The packaging of the arrangement I chose was quite sticky on the outside. When I asked if there was a box or bag I could put around it, the girl just said no very quickly, without trying to offer any suggestions (I’m sure they must have boxes in the back from fruit deliveries?).
The concept is great, and it’s a unique idea… but the customer service was completely lacking, and the whole business just felt tired and sad. I love the idea, but c’mon, please implement it a bit better!

Bought a box of a dozen dipped strawberries. Regular price is $ 25 but they had it on promotion for $ 10 in July as they do every summer.
I have had Edible Arrangements personally and have also gifted them — I must say this is probably one of the worst ones I’ve visited. First of all, the box wouldn’t even close properly because the fruits were too big.
Secondly, I would’ve been embarrassed if this was a gift as the strawberries went from gigantor big to mini-​me small. I also noticed that some of the strawberry stems were starting to grow pale.
I love Edible Arrangements — but never again from this location!

This is national dipped fruit month and to celebrate, the store has a special box of dipped fruit for $ 10 (reg $ 25). The product is not bad, you get a box of chocolate dipped strawberries.
But this place loses marks for the poor customer service. The woman there was neither friendly or helpful to someone who has never shopped at this place.
Tastes like Godiva but at a reasonable price with this sale. Otherwise avoid at all costs.