EB Games

This review is specific to my experience in the EB Games shop inside the Eaton center at Toronto:
–Often understaffed or managing poorly the flow of customer
–Employees are often young students who don’t care or don’t understand customer service. Some will show despise toward the customers.
–When comes the moment to pay, they always try to push extra merchandise or their Edge loyalty program down your throat.
–They buy used games for peanuts. Basically divide the actual used game price by 3, that’s what they will give you.
Once, I bought a few used games there, and they actually made me buy the 10 bucks Edge card because I wasn’t really paying attention at the cashier.
So I came back immediately and the employee explained that I was saving 5 bucks on my used games, but I told her I was still paying 5 more bucks overall because of the card.
She said I was getting a $ 10 coupon with the card if I registered online on their Edge program. I said OK then and registered at home.
A couple of months later, I visit the same shop with my card and they say I don’t have any coupon on it…
So they basically ripped me off 5 bucks.
Bye bye EB Games.
I’d rather trade my games directly with fellow gamers or buy them online.
No wonder retail chains are having a bad time To survive, they need to understand visiting their shops should be a pleasant experience rather than a hassle.

Okay, so this EB Games is tiny. Really tiny. I only ever come to shop here if I know exactly what I want, and I’m getting in then out. This is not a good location to come to if you like browsing because it’s always overcrowded. It’s also not one I’d recommend if you’re hoping to find rare games like obscure JRPGs *cough*me*cough*. There are better locations for that. That being said, the staff here is always super friendly and helpful and it’s always fun to talk to them about games we are enjoying. They provide good service despite the chaotic state of the store, and that’s probably why I have no problem going back again and again.

The store is tiny and cluttered. When you want to just grab something and go, you’re being sold on extended warranties, trade ins and preorders. Finally, I’m still against the idea of selling opened copied as new, which they will do if they only have one copy of a game in order to put the case out on display.

BOTTOM LINE: Size matters. Unless you’re a claustro-​philiac, there’s basically no good reason to attend this store with the flagship one less than 5 minutes away.
I try to avoid this EB like the plague — it’s more crammed than the TTC at rush hour and expect to stand in line forever even on a regular day. Given the density of wayward shoppers, the staff have always been surprisingly friendly and helpful, though they’re relegated to standing behind the counter processing endless transactions and questions. Size matters, and this EB gets a 1-​star purely because of it in the context of having so many other comfortable options less than 5 minutes away (the flagship EB across the street on Yonge, Game Shack, Best Buy, Future Shop, etc.).

I don’t think they could have rented a smaller spot in the mall if they tried. When there’s more than 5 people in the store you can’t move. It’s impossible to find anything as it seems products are just piled on top of each other because they don’t have enough space to merchandise them properly. Better off going around the corner to Best Buy where you don’t need a shoe horn to get in the store.

This place is crowded! For the size of the store, it always seems like you cannot stand around and read into games that you are interested in buying because it always seems like someone behind you is trying to reach over and grap something. EB games stores are always updated with the latest games and systems, therefore this branch doesn’t really stand out from others interms of selections.